GEM

Indian Army Laptop & Software Procurement Kargil 2025 Windows 11 Pro, Office 2021 Pro Plus, Photoshop - IS 550/ROHS compliant

Bid Publish Date

21-Nov-2025, 8:12 pm

Bid End Date

01-Dec-2025, 9:00 pm

Bid Opening Date

01-Dec-2025, 9:30 pm

Value

₹3,00,000

Location

KARGIL , JAMMU AND KASHMIR

Progress

Issue21-Nov-2025, 8:12 pm
AwardPending
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Quantity

29

Category

Windows 11 Professional

Bid Type

Two Packet Bid

Key Highlights

  • • OEM/Authorized Dealer requirement with Make in India Class I/II content
  • • Pre-loaded OS: Windows 11 Pro 64-bit; license in each laptop; recovery media included
  • • Mandatory certifications: FCC, BIS, BEE, EPR, RoHS
  • • 1-year comprehensive on-site warranty; 48-hour resolution SLA
  • • Data backup responsibility during repairs; 24x7 online hardware/software support
  • • Rs. 500 per day penalty for complaint redressal delays; recovery from security deposits
  • • OEM warranty with laptop serial number and direct OEM complaint lodging access

Categories 3

SIMULATOR SOFTWARE ADOBE PHOTOSHOP

Tender Overview

The procurement is issued by the Indian Army (Department Of Military Affairs) for a set of software and computer system consumables including Windows 11 Professional, Microsoft Office 2021 Pro Plus, Adobe Photoshop, Filmora Photo & Video Editor, QuickHeal antivirus, and Drone Simulator Software. The estimated contract value is ₹300,000 for activities in KARGIL, Jammu & Kashmir - 194102. The scope emphasizes vendor compliance with OEM licensing and software preloads, with a focus on secure, government-grade deployment and verified OEM support. A key differentiator is alignment with Make in India and on-site warranty support for government devices. Unique clauses include mandatory OEM certification, license packaging with each laptop, and 48-hour SLA for installation-related issues.

Key Specifications

  • Windows 11 Pro 64-bit pre-loaded and licensed on every laptop

  • Make in India Class I/II content; OEM or Authorized Dealer only

  • Certifications: FCC, BIS, BEE, EPR, RoHS

  • Recovery media: CD/DVD/USB provided with each laptop

  • 1-year comprehensive on-site warranty starting after installation

  • 48-hour resolution SLA for on-site issues

  • Rs. 500 per day penalty for delay in complaint redressal

Terms & Conditions

  • OEM/Authorized Dealer supply with Make in India content and verifiable turnover

  • Licensing, pre-loaded OS, and recovery media must be supplied with each unit

  • Warranty terms: 1 year on-site, 48-hour SLA, data backup responsibility

  • Penalties for delays and OEM accountability; 24x7 support

  • Documentation: compliance certificates and OEM warranty confirmation

Important Clauses

Payment Terms

To be defined by issuing authority; typically milestone-based with installation acceptance and warranty activation

Delivery Schedule

On-site installation at consignee location with acceptance prior to warranty start

Penalties/Liquidated Damages

Delay penalties up to Rs. 500 per day per laptop; recoverable from security deposits or dues

Bidder Eligibility

  • OEM or authorized partner with government equipment deployment experience

  • Past supply of similar devices to central/state government departments

  • Can demonstrate online support/logging capability and on-site service network

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Bill of Quantities (BOQ) 6 Items

Item # Title Description Quantity Unit Consignee Delivery (Days)
1 Windows 11 Professional Branded 15 pieces rahulbhatt 10
2 Microsoft office 2021 pro plus Branded 5 pieces rahulbhatt 10
3 Abode Photoshop Branded 1 pieces rahulbhatt 10
4 Filmora Photo and Video Editor Branded 2 pieces rahulbhatt 10
5 Quickheal antivirus Branded 5 pieces rahulbhatt 10
6 Drone Simulator Software Branded 1 pieces rahulbhatt 10

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Required Documents

1

GST registration certificate

2

PAN card

3

OEM authorization letter (Manufacturer or Authorized Dealer)

4

Past experience certificates showing similar government deployments

5

Financial statements or turnover proof per GeM portal limits

6

Technical compliance certificates (FCC, BIS, BEE, RoHS)

7

Declaration of Genuine OS installation from OEM

8

Warranty and service contact details with SLA commitments

Frequently Asked Questions

Key insights about JAMMU AND KASHMIR tender market

What documents are required for the laptop software tender in Kargil?

Bidders must submit GST registration, PAN, OEM authorization, prior government deployment certificates, financial statements, and technical compliance certificates (FCC/BIS/RoHS). Include OEM warranty confirmation and service contact details. Ensure OS licensing proof and recovery media with each unit.

How to ensure OEM authorization for Make in India laptops in this tender?

Provide OEM authorization letter or dealership agreement showing direct OEM relationship; confirm Class I/II Make in India content and that the OEM can supply to government departments. Include prior government supply references and OEM technical support commitments.

What are the warranty and SLA requirements for laptops in this procurement?

1-year comprehensive on-site warranty with 48-hour resolution SLA; data backup during repair; 24x7 online support; replacement parts delivered within 48 hours; warranty activated after installation and consignee acceptance.

What standards and certifications must laptops meet for this tender in Kargil?

Laptops must carry FCC, BIS, BEE, EPR, and RoHS certifications or equivalent Indian certifications; OS pre-loaded is genuine; ensure recovery media is provided with each unit.

What is the estimated value and delivery scope for this tender?

Estimated contract value is ₹300,000; on-site installation at KARGIL, Jammu & Kashmir 194102; procurement includes Windows 11 Pro, MS Office 2021 Pro Plus, Photoshop, Filmora, antivirus, and drone simulator software licenses.

What are the penalties for delayed complaint redressal under this tender?

Penalties up to Rs. 500 per day per laptop for delays in complaint resolution; penalties are recoverable from the Performance Security Deposit or outstanding dues; OEM must ensure direct complaint lodging and rapid escalation.

Who qualifies as eligible bidders for government laptop supply in this tender?

Eligible bidders include OEMs or authorized partners with prior government deployment experience, demonstrated online service/logging capability, and compliance with Make in India content; must show ability to supply licensed software with hardware.

What installation and acceptance criteria trigger warranty in this tender?

Warranty commences after successful installation at the consignee location and formal acceptance of stores; includes all hardware and software; data backup obligations are met; OEM must provide a 1-year support period.

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