Metro Railway Kolkata Annual Maintenance Service for Desktops Laptops Peripherals West Bengal 2026 ISO/IS 550 Compliant
Bid Publish Date
29-Sep-2026, 6:32 pm
Bid End Date
09-Oct-2026, 7:00 pm
EMD
₹13,108
Value
₹65,51,906
Location
Progress
Key Highlights
- • OEM Manufacturer Authorization mandatory with bid submission
- • Malicious Code Certificate to certify hardware/software safety
- • 25% contract quantity/duration flex clause before/after award
- • Dedicated toll-free service support and escalation matrix
- • Salaries/wages payment obligation on service provider
- • Non-toxicity requirement; MSDS for toxic materials when applicable
- • No BOQ; broad AMC across multiple device categories
- • Compliance with IS/industry standards where applicable
Tender Overview
Metro Railway Kolkata invites bids for Annual Maintenance Service covering desktops, laptops and peripherals (including printers, UPS, scanners, MFPs, fax, line printers, and servers such as Dell PowerEdge). Estimated value is ₹6,551,906.15 with an EMD of ₹13,108. Location: Kolkata, West Bengal. Scope spans maintenance across multiple makes/models (Intel PIII to i9, AMD variants, LaserJet/DeskJet printers, UPS ranges up to 2000 VA, SFP MFPs, A3 printers, etc.). Key differentiator is multi-brand, multi-device AMC requiring robust service support and OEM authorization. Unique terms include malicious code certificate, dedicated service helpline, and escalation matrix. Tender emphasizes compliance with supplier certifications and service commitments as part of a broad IT/peripheral maintenance portfolio.
Technical Specifications & Requirements
- No formal technical specifications published in the tender data; bidders should rely on AMC coverage for a broad range of devices listed in the category (desktops, laptops across multiple processors; printers; UPS; scanners; FAX; servers).
- Ensure OEM authorization where applicable; provide dedicated service support contact and escalation matrix; submit Malicious Code Certificate to certify absence of embedded malware; comply with non-toxicity of materials as applicable.
- Key submission elements include manufacturer authorization, technical bid documentation, and adherence to payment and service terms.
- Estimated contract scope suggests capability to service high-mleet IT peripherals across govt-owned assets while maintaining uptime and parts availability.
Terms, Conditions & Eligibility
- 25% option clause allows contract quantity/duration adjustments up to 25% pre/post award with consent; lumpsum contracts permit scope/value change with provider consent.
- Mandatory certificates include Malicious Code Certificate and Manufacturer Authorization from OEM; upload proof with bid.
- Payment of salaries clause requires service staff wages to be paid by the service provider.
- Sub-contracting/assignment restrictions require buyer consent; provider remains liable for performance.
- Products must be non-toxic; MSDS may be required for toxic components; dedicated toll-free service line and escalation matrix must be provided.
- Non-compliance with required certificates may lead to bid rejection; ensure all statutory documents (GST, PAN, experience certificates) are ready for submission.
Key Specifications
-
Device categories covered: desktops, laptops (Intel PIII to i9, AMD variants), printers (LaserJet, DeskJet, Ink Tank, Dot Matrix), scanners, FAX, UPS (500–2000 VA), servers (e.g., Dell PowerEdge T-710), and line printers (PRINTRONIX-P8000 series)
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Estimated value: ₹6,551,906.15; EMD: ₹13,108
-
OEM authorization required; Malicious Code Certificate; non-toxicity requirement
-
Dedicated service support contact and escalation matrix mandatory
-
No explicit performance SLAs or uptime metrics disclosed in data; AMC scope covers multi-vendor maintenance
Terms & Conditions
-
EMD of ₹13,108 must accompany bid; payment terms unspecified beyond salary warrant
-
25% quantity/duration flex option; ensure consent for scope changes
-
OEM authorization and malware-free certification are mandatory
Important Clauses
Payment Terms
Salaries/wages for deployed staff must be paid by the service provider; other payment terms not detailed in data.
Delivery Schedule
No explicit delivery/install schedule provided; AMC implies ongoing maintenance through contract period.
Penalties/Liquidated Damages
No LD details specified in provided data; bidder should expect standard govt AMC penalties per ATC/contract.
Bidder Eligibility
-
Experience in AMC for multi-brand desktops, laptops and peripherals
-
OEM authorization for relevant product categories
-
Financial capacity to support service staffing and spare parts
-
Compliance with Malicious Code Certificate and non-toxicity requirements
Tender Data
Bid Details
Quantity
1116
Bid Type
Two Packet Bid
Bid Validity
150 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
33
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop All in one Computer Laptop Intel PIII or Intel PIV Intel Dual Core Core2Duo Quad Core Intel Core i3 i5 i7 i9 and others Different AMD make of different make and model; Vario.. , Annual Maintenance Service - Desktops, Laptops and Peripherals - LaserJet Office jet Deskjet inkjetInk tank Dot matrix Printer etc Sfp Mfp Allinone NW Wifi A3 wide format printscan copy etc of different make and model; Various , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS including 500 550 600 650 700 750 1000 2000 VAetc Various Makes and Models; Various , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner of Different Make and Model; Various , Annual Maintenance Service - Desktops, Laptops and Peripherals - FAX of Various Makes and Models; various , Annual Maintenance Service - Desktops, Laptops and Peripherals - Server Make Dell, Model PowerEdgeT-710; various , Annual Maintenance Service - Desktops, Laptops and Peripherals - Line Printer- PRINTRONIX-P8000 Series or similar of other make and model; various
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
30
Delivery Details
Delivery Locations
1
Delivery Cities
Kolkata
Delivery Pincodes
700071
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| BIPUL KUMAR BISWAS | 700071,Accounts Deptt, 1st Floor, Metro Rail Bhavan,33/1, J L Nehru Road, Kolkata-700071 | Kolkata | West Bengal | 700071 | 491 | - | Number of Resident engineers : 4 Number of technicians : 0 |
Authority Records
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Documents 8
GeM-Bidding-9956602.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Buyer uploaded ATC document
ATC
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
9
Required Documents
GST registration certificate
PAN card
Experience certificates of similar AMC for desktops/laptops/peripherals
Financial statements / solvency documents
EMD payment receipt (₹13,108)
Manufacturer Authorization / OEM authorisation certificate
Malicious Code Certificate
Technical bid documents and OEM service certifications
Escalation matrix and dedicated service helpline details
Frequently Asked Questions
Key insights about WEST BENGAL tender market
How to bid for the Metro Railway maintenance tender in Kolkata 2026?
Submit the EMD of ₹13,108 along with GST, PAN, experience certificates, and OEM authorization. Include Malicious Code Certificate and dedicated service escalation details. Ensure you meet AMC coverage for desktops, laptops, printers, UPS and servers; provide technical bid documentation and service SLA expectations.
What documents are required for Metro Railway AMC bid in West Bengal?
Provide GST certificate, PAN card, experience certificates for similar AMCs, financial statements, EMD receipt, OEM authorization, Malicious Code Certificate, technical bid, and OEM service details; include escalation matrix and toll-free service contact.
What are the eligibility criteria for desktops and peripherals AMC tender Kolkata 2026?
Applicants must have prior AMC experience for multi-brand desktops, laptops, printers, UPS, scanners; possess OEM authorization; demonstrate financial capacity; and submit Malware Code certification and non-toxicity statements; comply with service support requirements.
When is the bid submission deadline for this Kolkata tender?
The tender requires submission of the technical bid with all certificates, EMD and OEM authorizations by the stipulated closing date; ensure correct online submission format and attachment naming as per ATC.
What are the payment terms for Metro Railway AMC service contract?
Payment terms specify salaries for deployed staff must be paid by the service provider; other payment milestones are not detailed in the data; bidders should expect standard govt payment practices post acceptance of deliverables.
Which standards or certifications are required for this maintenance tender?
Required certifications include Malicious Code Certificate and OEM Manufacturer Authorization; ensure compliance with non-toxicity requirements and provide service support matrix; no IS/ISO codes specified in data, but adhere to standard govt procurement expectations.
What scope of devices will the AMC cover in this tender Kolkata?
AMC scope spans desktops, laptops across Intel/AMD variants, printers (various), UPS (500–2000 VA), scanners, FAX, servers (Dell PowerEdge T-710), and line printers (PRINTRONIX P8000 series) under a single maintenance contract.