Kerala Finance Department Software Support Services 2.0 IBM; Database Management Tender Thiruvananthapuram Kerala 2026
Bid Publish Date
17-Oct-2026, 4:23 pm
Bid End Date
27-Oct-2026, 5:00 pm
Value
₹1,14,00,000
Location
Progress
Key Highlights
- • OEM approved service provider requirement for IBM software and database management
- • Exact conflict resolution: Scope Document prevails over GeM Portal
- • Estimated contract value ₹11,400,000.00; service-based scope, not material BOQ
- • Real-time support, proactive services, regular upgrades, and technical enhancements
- • Software support across IBM platforms; emphasis on ongoing maintenance and upgrades
- • Location-specific tender in Thiruvananthapuram, Kerala
Tender Overview
- The opportunity is issued by the Kerala Finance Department for Software Support Services 2.0 - IBM; Database Management, including Proactive Services, Ongoing Support, Technical Improvements, Software Enhancements, Regular Upgrades, Real-time support, and requires an OEM approved service provider. The procurement location is Thiruvananthapuram, Kerala 695001. The estimated value is ₹11,400,000.00. Item count shows 0 BOQ items and no start/end dates are published. The scope document governs discrepancies with GeM portal data; bidders should reference the ATC and SOW for specifics.
Technical Specifications & Requirements
- Category: Software Support Services 2.0 involving IBM software support, Database Management, and ongoing pro-active service delivery.
- Service features include real-time support, regular upgrades, and technical improvements.
- Requirements emphasize an OEM approved service provider with capability to deliver sustained support across IBM platforms and database environments.
- Estimated value = ₹11,400,000.00; delivery/implementation timelines are not disclosed in the summary and will be defined in the Scope Document.
- The absence of BOQ items suggests a service-based contract with a broad support scope rather than material supply.
Terms & Eligibility
- The Scope Document prevails over GeM portal entries in case of conflicts.
- Bidders must align with Buyer Added ATC/SOW terms; the exact conditions are published in the ATC document.
- EMD details are not provided in the summary; typical bidders should anticipate submitting standard security or performance guarantees as per ATC.
- No explicit delivery timeline or payment terms are shown in this summary; refer to the Scope Document for conditions.
- Ensure OEM authorization and prior IBM software support experience as part of eligibility.
Key Specifications
-
Product/Service: IBM software support and Database Management with proactive and real-time assistance
-
Estimated contract value: ₹11,400,000.00
-
Delivery scope: OEM approved service provider with IBM platform proficiency
-
Service features: Proactive maintenance, regular upgrades, technical enhancements, and real-time support
-
Compliance: Scope Document governs discrepancies with GeM portal data
Terms & Conditions
-
Scope Document prevails over GeM portal for conflicts
-
ATC/SOW terms are mandatory; bidders must comply with Buyer-added clauses
-
EMD and payment terms are not explicitly detailed in the summary; refer to ATC
Important Clauses
Payment Terms
Not specified in the summary; refer to ATC/SOW in the Scope Document for payment milestones and timelines
Delivery Schedule
Delivery timelines are undefined in the public summary; exact schedules will be in the Scope Document
Penalties/Liquidated Damages
No LD details provided here; check ATC/SOW for any performance penalties or warranty requirements
Bidder Eligibility
-
Must be an OEM approved service provider for IBM platforms
-
Demonstrated experience in IBM software support and database management
-
Financially sound with verifiable financial statements
-
GST and PAN compliant; comply with local procurement regulations
-
Ability to meet Scope Document terms published in ATC
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
456
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Software Support Services 2.0 - IBM; Database Management Software; Proactive Services; Ongoing Support, Technical Improvements, Software Enhancements, Regular Upgrades, Real-time support; OEM approved service provider
Advisory Bank
State Bank of India
ePBG Percentage
0.01%
ePBG Duration (Months)
14
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Thiruvananthapuram
Delivery Pincodes
695004
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Mohan Prakash K | 695004,Directorate Of Treasuries Pattom-GG hospital Road Pattom Palace P O, Trivandrum | Thiruvananthapuram | Kerala | 695004 | 1 | - | - |
Authority Records
BID & GeM Expert Consultancy
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Documents 6
GeM-Bidding-10051256.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
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Required Documents
GST registration certificate to be submitted
PAN card copy
Experience certificates demonstrating IBM software support capabilities
Financial statements or audited books for last 2-3 years
EMD/Security deposit documents (as per ATC terms)
Technical bid documents showing OEM authorizations or IBM service certifications
OEM authorization letter for IBM product support (if required by ATC)
Any other documents listed in Buyer Added ATC/SOW
Frequently Asked Questions
Key insights about KERALA tender market
How to bid for software support services tender in Thiruvananthapuram Kerala 2026
Bidders should review the ATC and SOW published by the Kerala Finance Department. Prepare documents including GST, PAN, financials, IBM/OEM certifications, and prior IBM support experience. Submit an OEM authorization and bid as a software services contract with real-time support and upgrades.
What documents are required for IBM database management tender in Kerala
Submit GST certificate, PAN card, last 3 years financial statements, experience certificates in IBM database management, OEM authorization for IBM platforms, technical compliance certificates, and EMD/Security deposit per ATC. Ensure alignment with Scope Document terms to avoid disqualification.
What are the technical specifications for IBM software support tender in Kerala
The tender requires IBM software support and database management with proactive services, real-time support, regular upgrades, and technical improvements. The Scope Document governs requirements; no new hardware BOQ is listed. Ensure IBM platform proficiency and OEM-approved service capability.
When is the payment terms for Kerala software services tender 2026
Payment terms are not disclosed in the public summary; precise milestones will be defined in the Scope Document ATC. Bidders should anticipate typical milestone-based payments linked to delivery and acceptance as per the ATC.
What is the EMD amount for this Kerala procurement
EMD details are not specified in the available summary. Refer to the ATC/SOW for exact EMD amount, acceptable payment method, and submission deadline to avoid disqualification.
What constitutes OEM approved service provider eligibility for IBM tender
Eligibility requires official OEM authorization from IBM or recognized IBM services partner status, demonstrated IBM software support experience, and certification proof. Provide partner certificates, service capabilities, and prior project references in the bidding package.
How to verify Scope Document vs GeM portal discrepancies for Kerala tender
The Scope Document prevails over GeM portal entries. Compare each requirement, ensure alignment with Scope Document clauses, and use the ATC as the controlling reference for terms, delivery, and acceptance criteria.
What upgrades and real-time support are required for the Kerala IBM tender
Bidders must provide ongoing upgrades, proactive maintenance, and real-time support across IBM platforms as part of Software Support Services 2.0. Demonstrate processes for incident resolution, upgrade management, and service-level targets in the technical bid.