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GEM

Indian Army MES Maintenance Service Management System Annual Maintenance Tender 2026 - Website, Software & Android App

Bid Publish Date

23-Feb-2026, 10:01 am

Bid End Date

05-Mar-2026, 11:00 am

Value

₹5,98,000

Location

PUNE , MAHARASHTRA

Progress

Issue23-Feb-2026, 10:01 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • OEM Authorization required: Submit Manufacturer/Original Service Provider authorization with full contact details
  • • Escalation Matrix: Provide a concrete telephone-based escalation path for service support
  • • Variation rights: Contract quantity or duration can be adjusted by up to 25% at issuance and during execution
  • • ATC and SOW attachments: Compliance with buyer-uploaded ATC documents is mandatory
  • • No BOQ items: Tender presents a consolidated maintenance scope without itemized entries
  • • Estimated contract value: ₹598,000 for annual maintenance of MES platforms
  • • Department/governance: Department Of Military Affairs under Indian Army procurement
  • • Submission: OEM authorization, escalation details, ATC-compliant technical bid

Categories 4

SERVICES WEB WATER LEVEL RECORDER SOFTWARE

Tender Overview

The Indian Army invites a custom bid for Annual Maintenance of the MES Maintenance Service Management System, covering website, software application, and resident Android mobile application support. Estimated value is ₹598,000. No BOQ items are listed. The scope includes ongoing maintenance, support, and potential scope adjustments within a 25% band for quantity or duration. Bidders must provide Manufacturer/OEM authorization and an escalation matrix for service support. This tender emphasizes formal ATC documentation and adherence to the buyer's scope of work uploaded with the ATC. Location details are not specified in the available data, and the contract is managed under the Department of Military Affairs guidelines.

Technical Specifications & Requirements

  • Product/Service: Annual maintenance for website, software application, and Android mobile application related to MES Maintenance Service Management System.
  • Estimated value: ₹598,000. No concrete BOQ items published.
  • Variation clause: Quantity or duration may be adjusted by up to 25% at contract issue or during execution.
  • Authorization: Mandatory OEM/Manufacturer authorization with full details (name, designation, address, email, phone).
  • Support documentation: Escalation matrix with telephone numbers required from Bidder/OEM.
  • ATC/SOW: Tender includes additional scope documents (ATC and SOW attachments) to be viewed and complied with.
  • Category: Custom Bid for Services – annual maintenance of digital platforms for MES.

Terms, Conditions & Eligibility

  • EMD: Not specified in the available data.
  • Delivery/Execution: Maintenance services to commence as per project schedule; escalation and service levels to be defined in ATC.
  • Payment terms: Not detailed in the provided information; standard government practice applies per ATC.
  • Documents: OEM authorization, escalation matrix, ATC/SOW attachments, and technical bid documents to be submitted with bid.
  • Warranty/Support: Not explicitly stated; expected to align with MES service maintenance standards in ATC.
  • Generic clause: The buyer may adjust contract quantity/duration up to 25% at contract issue and thereafter by up to 25% during execution.

Key Specifications

  • Product/Service: Annual maintenance for MES Maintenance Service Management System (website, software, Android app)

  • Estimated value: ₹598,000

  • Variation clause: ±25% quantity/duration at contract issue and during execution

  • Authorization: OEM/Manufacturer authorization required

  • Support documentation: Escalation matrix for service support

  • Attachments: ATC and SOW documents to be viewed and complied with

Terms & Conditions

  • Variation rights allow +/- 25% adjustments in contract quantity or duration

  • OEM authorization must accompany bids for authorized distributors

  • Escalation matrix must be provided by bidder/OEM for service support

  • ATC and SOW attachments govern the scope of work and compliance

  • No explicit EMD details provided in data; verify in ATC

Important Clauses

Payment Terms

Payment terms are described in ATC; standard government practice applies and must be confirmed in ATC

Delivery Schedule

Maintenance services to commence per project schedule; detailed milestones to be defined in ATC

Penalties/Liquidated Damages

No explicit LD figures provided here; refer to ATC for service-level penalties

Bidder Eligibility

  • Authorized OEM/Manufacturer or Authorized Service Provider with valid authorization

  • Experience in maintaining web, software, and mobile applications for government or large organizations

  • Financial stability to support a contract of approximately ₹598,000

Documents 10

GeM-Bidding-8832736.pdf

Main Document

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

OEM Manufacturer Authorization with full details (name, designation, address, email, phone)

2

Escalation Matrix for Service Support (telephone numbers and contacts)

3

ATC document (viewable attachment) and any SOW requirements

4

Technical bid documents as per terms in ATC

5

Any standard certification or compliance documents referenced in ATC

6

GST registration certificate (if required per ATC)

7

Company profile and financial capability if requested in ATC

Frequently Asked Questions

Key insights about MAHARASHTRA tender market

How to bid for Indian Army MES maintenance tender in 2026?

Bidders must submit OEM authorization, escalation matrix, ATC/SOW-compliant technical bid, and any required GST/PAN documents. The contract allows ±25% variation in quantity or duration. Ensure the vendor has prior experience with website, software, and Android app maintenance for large organizations. Review ATC for exact terms.

What documents are required for MES maintenance bid submission?

Required documents include OEM authorization with contact details, escalation matrix for service support, ATC/SOW attachments, technical bid documents, and any referenced certifications. Also provide GST registration and company profile if requested in ATC. Ensure all documents are properly signed and stamped.

What are the variation rights for contract quantity in this tender?

The buyer may increase or decrease contract quantity or duration by up to 25% at the time of contract issue and again up to 25% during execution. Bidder must accept revised quantity or duration and adjust resources accordingly.

What are the essential eligibility criteria for MES maintenance?

Eligibility includes OEM authorization, demonstrated experience in maintaining web and mobile applications, and the ability to provide a formal escalation matrix. Financial capability to manage a contract valued about ₹598,000 is expected; review ATC for any additional criteria.

What is the expected scope of maintenance for the MES system?

Scope covers website, software application, and resident Android mobile application maintenance under MES Maintenance Service Management System. Compliance with ATC and SOW is mandatory, with potential adjustments per variation clause. Detailed SLAs will be defined in ATC.

When will the payment terms be clarified for this tender?

Payment terms are defined in the ATC; standard government practices typically include milestone-based or end-delivery payment after acceptance. Verify the exact percentage and timeline in the ATC and ensure invoicing aligns with milestones.

Where can I view the ATC and SOW attachments for this bid?

ATC and SOW documents are uploaded by the buyer and must be viewed via the tender portal link provided in the bid notice. Download all attachments, study requirements, and align technical bids to those specifications before submission.

What OEM authorization is required for participation in this tender?

Submit a Manufacturer Authorization with full details including name, designation, address, email, and phone number. If bidding through an authorised distributor, provide OEM authorization and distributor details to demonstrate legitimate authorization.