Department Of Architecture Haryana Public Works AMC/CMC for Desktop Laptop Printer Scanner UPS Procurement 2025

Tender Overview

The Department of Architecture, under the Public Works Department (Buildings & Roads) Haryana, seeks a Comprehensive Maintenance Contract (CMC) for a range of pre-owned IT assets including desktops, laptops, printers, scanners, and UPS devices from multiple OEMs (Acer, Dell, HP, Canon, Epson, Samsung, Uniline, Microtek). The estimated contract value is ₹150,000, targeting monthly maintenance cycles with a flexible contract quantity/duration up to 25% as per the ATC. The winning bidder must maintain a local office in the Tricity area (Chandigarh/Panchkula/Mohali) and provide ongoing preventive maintenance, ensuring assets remain operational. Unique conditions include a quarterly complaint-log, an escalation matrix, and the handover of equipment in working condition at contract expiry. This tender emphasizes robust government AMC experience and demonstrated ability to service multiple branches or units.

Technical Specifications & Requirements

• Category: Customized AMC/CMC for pre-owned IT equipment (Desktop, Laptop, Printer, Scanner, UPS)
• Brands: Acer, Dell, HP, Canon, Epson, Samsung, Uniline, Microtek
• Service scope: Preventive maintenance, same-day resolution for branch complaints, monthly site visits for PM checks
• Documentation expectations: GST number, PAN/IT, proof of >3 years in Computer AMC, minimum three AMC orders in Government/PSU sectors within the last 3 years
• Delivery/Availability: Office presence required; escalation matrix to be attached; quarterly complaint details and consumable list to be uploaded
• Compliance: No explicit technical standards listed; vendors must demonstrate prior government/PSU AMC experience and capability to cover multi-brand devices

Terms, Conditions & Eligibility

• EMD: Not specified in the data provided
• Office location requirement: Tricity (Chandigarh/Panchkula/Mohali) with proof
• Experience: >3 years in computer AMC; minimum three AMC orders for Government/PSU in past 3 years
• Certification/Docs: GST certificate, PAN, experience certificates, proof of orders; affidavit for blacklisting must be provided
• Service obligations: Monthly preventive maintenance visits; same-day complaint resolution; quarterly detailed complaint/consumable reports; record-keeping of repairs and parts
• Contract flexibility: Option clause permits up to 25% increase/decrease in quantity or duration at contract issue and after award
• Liability: Sub-contracting allowed only with buyer’s written consent; ultimate liability remains with the principal bidder