Employees State Insurance Corporation Courier Service Tender Indore Madhya Pradesh 48-Hour Drug Delivery Standards 2026

Tender Overview

Employees State Insurance Corporation (ESIC) invites bids for a courier service targeting delivery within the Indore Municipal Corporation area, Madhya Pradesh. The estimated value is ₹180,000. Scope centers on safe, timely delivery of drug packets to beneficiaries with strict tamper-proof packaging and SMS/WhatsApp notifications. Delivery location is ESIC Medical College and Hospital, Nanda Nagar, Indore. A key differentiator is the need for 48-hour delivery post-prescription and cost-recovery for misplaced packets. The winning bidder must meet document upload requirements and demonstrate past experience via contract copies or execution certificates. This procurement emphasizes reliable logistics, secure packaging, and efficient proof of delivery to public health beneficiaries.

Technical Specifications & Requirements

• Delivery window: maximum 48 hours from prescription date; delivery area limited to Indore municipal region.
• Packaging: drugs must be bubble-wrapped and sealed in tamper-proof envelopes/cartons; fragile items require careful handling.
• Delivery confirmation: SMS/WhatsApp notification to beneficiaries; delivery proof to be documented for payment.
• Penalties and recoveries: costs for misplaced packets recovered from vendor; refunds triggered if delivery is delayed beyond specified window.
• Labeling: pre-printed sticker with beneficiary address and postal barcode affixed to each package.
• Payment basis: payments linked to documentary proof of delivery; no advance stated.
• ATC clause: ensure adherence to stated delivery locality and timeframes; re-delivery if required.

Terms, Conditions & Eligibility

• EMD: not explicitly stated in available data; bidders should check the bid document.
• Delivery scope: within Indore municipal area; address: ESIC Medical College and Hospital, Nanda Nagar, Indore.
• Past experience: provide contract copies, execution certificates, or equivalent proofs; self-certification allowed with invoices.
• ATC compliance: upload all required certificates and documents as per bid document; non-submission leads to rejection.
• Payment terms: payment on submission of delivery proof; no explicit advance or milestone terms provided.
• Quantity flexibility: contract quantity/duration may adjust up to 25% at tender issue and post-issuance per ATC.
• Penalties: penalties for delayed or misplaced packets; recovery of drug costs.
• Warranty/AMC: not specified; bidders should verify in full bid document.