Tablet Computer (V2)
University Of Calicut
MALAPPURAM, KERALA
Posted:
4 March 2025
Closed:
25 March 2025
GEM
Tender Overview
The Indian Air Force invites bids for the supply, installation, testing and commissioning of Galaxy Tab S-10 Ultra tablets under a single procurement package. The scope encompasses end-to-end delivery to consignee locations in India, with on-site installation and commissioning performed by the winning bidder. The contract requires OEM warranty certificates at delivery, a dedicated service helpline, and the BOM specifies accessories such as screen guards, chargers, back covers, carry bags, MS Office suite, and an antivirus solution. ISO 9001 certification is mandatory for the bidder or the OEM, and an extensive after-sales support network within India is required. A robust warranty and optional protection plan up to four years, including insurance coverage, differentiate the offering. The tender emphasizes on-site support and authorizations, ensuring post-installation service continuity. Unique aspects include mandatory OEM authorization and a specified pre-delivery service quality framework. This is a government procurement opportunity targeting tablet computers in India with formal acceptance criteria at consignee locations.
Technical Specifications & Requirements
- Product: Galaxy Tab S-10 Ultra tablet with color options to be confirmed at supply order.
- Warranty: as per specification; OEM warranty certificates to be provided on delivery.
- Inclusions: screen guard, charger with cable, back cover, MS Office (Word, Excel, PowerPoint), carry bag (sleeve), and antivirus software.
- Additional coverage: Protection Plan with Insurance for up to 4 years beyond OEM warranty.
- Service & Support: dedicated toll-free service helpline; onsite support as per specification; well-established service centers in India.
- Compliance: bidder or OEM must hold ISO 9001 certification; OEM authorization certificate required.
- Import clause: if imported, OEM must have registered office in India to provide after-sales support.
- Documentation: OEM warranty certificates and service network details to be uploaded with bid.
Terms, Conditions & Eligibility
- EM Bond/EMD: amount not disclosed in data; bidders must expect standard EMD as per IAF tender norms.
- Warranty: as per product specification with on-site coverage; certificates to be provided at delivery.
- Eligibility: ISO 9001 certification (bidder or OEM); OEM authorization certificate mandatory; onsite support capability required.
- Delivery & Installation: supply, installation, testing, and commissioning at consignee locations; installation and training included.
- After-sales: dedicated service center network in India; MS Office and antivirus provisions must be deliverable; insurance coverage option for 4-year plan.
- Documentation: GST registration, PAN, experience certificates, financial statements, and OEM authorization details as applicable per ATC clauses.
- Penalties: standard LC/LD terms to be defined in final contract; escalation path for service failures to be followed.
