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Housing And Urban Planning Department Uttar Pradesh Call Centre Per Seat Tender 2026 UP - 25% Quantity Flexibility & RTGS EMD 2026

Bid Publish Date

19-Feb-2026, 2:25 pm

Bid End Date

06-Mar-2026, 3:00 pm

EMD

₹3,71,393

Value

₹74,27,868

Location

GHAZIABAD , UTTAR PRADESH

Progress

Issue19-Feb-2026, 2:25 pm
AwardPending
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Quantity

5

Bid Type

Two Packet Bid

Categories 2

BPO CALL CENTRE

Tender Overview

The opportunity is a call centre service procurement for per-seat basis with onsite setup under the Housing And Urban Planning Department Uttar Pradesh. Estimated value is ₹7,427,868 with an EMD of ₹371,393. The contract allows a 25% increase or decrease in quantity or duration at the time of issue and post-award, respectively, and requires an onsite deployment model. No BOQ items are listed, signaling a service-oriented, capacity-based engagement. Key differentiator is the per-seat model with vendor-led payroll implications and online EMD/PBG submission. This tender is located in Uttar Pradesh, India, targeting service providers capable of establishing a dedicated call centre footprint to support housing and urban planning functions.

Technical Specifications & Requirements

Although explicit technical specs are not published, the tender clearly defines a per-seat call centre service with onsite setup. Expected deliverables include campus-ready infrastructure, security-compliant workstations, and scalable seat provisioning. EMD and bid bonding must be completed via online RTGS/net banking to the designated VC GDA E Tendering account, with proof of transfer uploaded. Vendors must be prepared to demonstrate capability for salary payments to deployed staff and to reveal statutory compliance documents (PF, ESIC). Certificates and adherence to bid terms are mandatory for bid acceptance.

Terms, Conditions & Eligibility

Key terms include a flexible contract quantity/duration window (±25%), and a requirement that the service provider pays staff salaries upfront and claims reimbursement from the buyer along with statutory documents. Online EMD/PBG submission is mandatory, with a specific beneficiary account and bank details provided. Successful bidders must submit the contract-specific security within 15 days of award, and failure to provide required certificates will render bids non-responsive. Delivery/location specifics align with UP jurisdiction and department requirements.

Key Specifications

  • Product/Service: Call centre services on a per-seat basis with onsite setup.

  • Estimated value: ₹7,427,868.

  • EMD: ₹371,393.

  • Delivery model: Onsite facility with scalable seat provisioning; no BOQ items provided.

  • Payment terms: Salaries paid by service provider; reimbursement from Buyer with statutory documents.

Terms & Conditions

  • EMD amount: ₹371,393, payable online via RTGS/internet banking to the specified VC GDA E Tendering account.

  • Payment of salaries: Service provider to pay contracted staff first, with reimbursement claimed from buyer along with PF/ESIC documentation.

  • Contract quantity/duration may be adjusted by up to 25% at issue and post-award; bidders must accept revised terms.

  • Online submission of EMD/PBG is required; bidder must upload proof of online payment with bid.

  • Performance security to be submitted online within 15 days of contract award.

  • Certificates and all required documents must be uploaded with bid; bids may be rejected for missing certificates.

Bidder Eligibility

  • Experience in delivering call centre services on a per-seat basis with onsite setup

  • Demonstrable payroll capability and statutory compliance (PF/ESIC)

  • Financial stability to manage upfront staff salaries and reimbursements

  • Online EMD/PBG submission capability and compliance with RTGS/internet banking

  • Ability to deploy scalable seating and IT infrastructure onsite

Documents 5

GeM-Bidding-9012181.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar per-seat call centre deployments

4

Financial statements showing annual turnover (if required by T&C)

5

EMD submission proof (RTGS/online transfer receipt)

6

Technical bid documents and bid security proof

7

OEM authorizations or vendor credentials (if applicable)

8

PF/ESIC compliance documents for deployed staff

9

Any certificates requested in Buyer Added ATC/ATC document

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for the call centre per seat tender in UP 2026?

Bidders must submit online EMD of ₹371,393 via RTGS to the VC GDA E Tendering account and upload proof with the bid. Prepare GST, PAN, experience certificates, payroll capability details, and online payment evidence. Ensure adherence to the 25% quantity/duration flexibility and onsite setup requirements.

What documents are required for UP Housing call centre procurement 2026?

Required documents include GST registration, PAN, experience certificates for similar deployments, financial statements, online EMD transfer proof, technical bid documents, OEM authorizations (if any), PF/ESIC compliance proofs, and the contract-specific security proof uploaded with the bid.

What are the payment terms for the UP call centre tender 2026?

The service provider pays staff salaries upfront and claims reimbursement from the Buyer along with PF/ESIC documentation. Ensure bank statements showing salary disbursement and statutory filings accompany the bid; payment terms align with the salary-first model described in the tender terms.

What is the contract quantity flexibility for this UP tender?

The buyer may adjust contract quantity or duration by up to 25% at the time of issue and post-award. Bidders must agree to the revised quantity/duration and proceed with the updated terms to maintain bid validity.

What are the EMD submission details for the UP procurement?

Submit EMD online via RTGS to VC GDA E Tendering EMD Account No. 50100573317087, IFSC HDFC0000153. Include the bid number and entity name in transaction details and upload scanned proof with the bid submission.

What is the delivery/onsite setup expectation for this UP tender?

Bidders must provide an onsite call centre with setup capability, including scalable seating, security-compliant workspaces, and IT infrastructure suitable for a government-backed call centre operation, consistent with the per-seat basis model described.

What certificates are required to avoid bid rejection in UP tender?

Bidder must upload all certificates sought in the bid document, ATC, and corrigenda, including GST, PAN, statutory compliance proofs (PF/ESIC), and any OEM/authentication certificates required by the tender terms to avoid bid rejection.