Indian Army Annual Maintenance for e-Complaint System with Computer Operator Sirsa Haryana 2026

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for annual maintenance services for an electronic complaint system, paired with a computer operator. Located in Sirsa, Haryana 125054, the estimated contract value is ₹299,900.00. Key bid requirements include establishing a local service office in the consignee state, mandatory pre-bid meeting, and submission of past similar work experience with appropriate proofs. The procurement emphasizes timely resolution capabilities and party-specific ATC terms, with a 25% bid quantity/term variation allowance. This notice targets bidders capable of rapid on-site support and steady operational oversight within Haryana.

Technical Specifications & Requirements

• Product/Service: Annual maintenance for e-complaint system plus computer operator services
• Location/Service Radius: Office/support center required in the consignee state (Haryana) for timely resolution
• Documentation: Upload proof of local service center, past similar project work orders/completion certificates, and undertake acceptance of ATC terms
• Pre-bid: Mandatory attendance for all bidders
• Experience: Demonstrated past work in similar service contracts with client execution certificates or invoices
• Variation Clause: Quantity/duration may be increased up to 25% with consent; for lump-sum services, scope/value may expand by 25% with service provider agreement
• Compliance: Ensure non-liquidation status and provide an undertaking on financial standing
• ATC: Compliance with all uploaded ATC terms and conditions; incomplete/irrelevant submissions may be deemed non-responsive

Terms, Conditions & Eligibility

• EMD: Not specified in the available data (bidders must review ATC for exact requirement)
• Office in Consignee State: Proof of local service center in Haryana required
• Pre-bid Meeting: Mandatory participation
• Past Experience: Submit documents demonstrating similar work experience (contracts, invoices, execution certificates)
• Bid Documentation: Upload only relevant documents per bid requirement; undertake acceptance of ATC terms
• Financial Standing: Bidders must not be in liquidation or bankruptcy; provide an undertaking
• Assignment: Contract cannot be assigned without prior written consent
• Evaluation: Non-compliant or incomplete documents may lead to bid rejection