Secretariat Department Of Higher Education West Bengal Desktop Computers & MFP Tender 2026 - ISO Certified OEM Monitors & In-State Service Requirement
Bid Publish Date
14-Aug-2026, 1:25 pm
Bid End Date
24-Aug-2026, 2:00 pm
Location
Progress
Tender Overview
The Secretariat Department Of Higher Education, Science & Technology and Biotechnology of West Bengal seeks procurement of Entry and Mid Level Desktop Computers, A4 and Legal Size Multifunction Printers (MFP), Computer Printers and Scanners. The tender indicates potential quantity adjustments up to 25% of bid quantity during contract execution, with extended delivery timelines calculated per extended quantity. OEM authorization is mandatory, with documented OEM details. In-state service center requirements and a dedicated service support line are specified, ensuring post-award support. The absence of explicit start/end dates and exact quantities is offset by strong compliance expectations and multi-ISO/OEM certifications requested in the terms.
Technical Specifications & Requirements
- OEM certifications required: ISO 9001, ISO 14000, ISO 20001, ISO 27001, SA 8000, ISO 50000 for the monitors.
- Hardware expectations include: 2 PCIe slots minimum (1x PCIe), SMPS ≥ 250 W, 6 USB ports (4 on front), 1 HDMI and 1 DP on CPU; monitor ports: 1 DP and 1 HDMI; CPU minimum capacity: 17 litres; ensure compliance sheet explicitly.
- Single Make policy for monitor, mouse, keyboard base systems; OEM presence in India for at least 15 years with documentary evidence; in-state service centre and documentary proof for award.
- Required service features: functional service centre in each consignee state for carry-in warranty, toll-free service number, and escalation matrix for service support.
- BOQ shows no items; emphasis on standard-compliant peripherals and ability to meet OEM certification and support requirements.
Terms, Conditions & Eligibility
- EMD and payment terms are defined in ATC; ensure documentation aligns with manufacturer authorization and service capabilities.
- Manufacturer authorization: bid must include OEM/Original Service Provider details with contact information.
- Service & support: establish in-state service center within 30 days of award; payment contingent on submission of evidence of a functional center.
- Dedicated toll-free numbers and escalation matrices must be provided by bidder/OEM.
- OEMs must supply documentary evidence of 15-year India presence and meet the listed ISO certifications; failure to provide may lead to rejection.
Key Specifications
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OEM certifications: ISO 9001, ISO 14000, ISO 20001, ISO 27001, SA8000, ISO 50000
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Hardware: 2 PCIe slots minimum (1x PCIe), SMPS ≥ 250 W, 6 USB ports (4 front), 1 HDMI, 1 DP on CPU
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Monitor: 1 DP and 1 HDMI outputs
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CPU: not less than 17 litres chassis volume; must be stated on compliance sheet
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Make: requirement for same OEM across Monitor, Mouse, Keyboard base system
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OEM presence in India: minimum of 15 years with documentary evidence
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Service: functional Service Centre in state of consignee; documentary evidence required
Terms & Conditions
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EMD and manufacturer authorization are mandatory with OEM details
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In-state service centers must be established within 30 days of award
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25% quantity variation allowed during and after contract with adjusted timelines
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OEM certifications and 15-year Indian presence are compliance triggers
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Dedicated toll-free service number and escalation matrix required
Important Clauses
Payment Terms
Payment terms tied to submission of service center evidence and compliance certificates; negotiate terms upon award with potential staged payments
Delivery Schedule
Delivery can be increased up to 25% of contracted quantity; additional time = (additional quantity / original quantity) × original delivery period, minimum 30 days
Penalties/Liquidated Damages
LD or penalties applicable for delays; exact rates not specified in data; ensure compliance and timely delivery to avoid deductions
Bidder Eligibility
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OEM must have valid ISO certifications listed above
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India-based OEM with 15+ years domestic presence
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Functional in-state service centers or ability to establish within 30 days of award
Tender Data
Bid Details
Quantity
41
Category
Entry and Mid Level Desktop Computer
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
7
OEM Avg. Turnover
80
Past Performance
80 %
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Entry and Mid Level Desktop Computer (Q2) , A4 and Legal Size Multifunction Printer (MFP) (Q2) , Computer Printer (V2) (Q2) , Scanner (V3) (Q2)
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of consignee receipt-cum-acceptance certificate (CRAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
24 Paraganas North
Delivery Pincodes
700091
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Manashi Banerjee | 700091,BIKASH BHAVAN, 6TH FLOOR, SALT LAKE, KOLKATA- 91 | 24 Paraganas North | West Bengal | 700091 | 22 | 30 | - |
Authority Records
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Documents 2
GeM-Bidding-9757268.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
Required Documents
GST registration certificate
PAN card
Experience certificates for similar procurements
Financial statements or turnover proof
EMD filing documentation (as applicable)
OEM authorization/availability certificates
Technical compliance certificates showing ISO certifications
Proof of in-state service center capability or plan to establish within 30 days
Escalation matrix and toll-free service number details
Frequently Asked Questions
Key insights about WEST BENGAL tender market
How to bid for desktop computers and MFP tender in West Bengal 2026?
Bidders must submit OEM authorization, ISO certifications (ISO 9001, 14000, 20001, 27001, SA8000, ISO 50000), evidence of in-state service capability, a valid GST and PAN, and financial statements. Include 30-day establishment plan for service centers if not existing. Ensure 25% quantity variation clause is acknowledged and pricing reflects extended delivery timelines.
What are the eligibility criteria for OEM certification in the West Bengal WB tender?
Eligibility requires an OEM with ISO 9001 and at least four other listed standards, commitment to a 15-year India presence, and documentary evidence. Submit OEM authorization, service center plans, escalation matrix, toll-free support, and proof of prior similar deployments to qualify.
Which documents are needed for OEM authorization and service centers in this tender?
Submit OEM authorization certificate, detailed supplier contact, proof of in-state service center (or plan to establish within 30 days), service escalation matrix, and toll-free support details. Include GST, PAN, and manufacturer-derived technical compliance certificates to align with procurement criteria.
What delivery terms apply with the 25% quantity variation clause for this WB tender?
Delivery may be increased up to 25% of bid quantity; additional time equals (additional quantity / original quantity) × original delivery period, minimum 30 days. If original period is shorter than 30 days, use the original period. Plan accordingly for extended timelines and potential schedule shifts.
What ISO certifications are required for the monitor in this West Bengal procurement?
OEMs must demonstrate ISO 9001, ISO 14000, ISO 20001, ISO 27001, SA8000, and ISO 50000 for the monitor. Include certification documents in the technical bid and ensure compliance disclosures appear in the compliance sheet.
What steps are needed to establish an in-state service center for this tender?
If no service center exists, establish one within 30 days of award and provide documentary evidence of its operation. The submitting bidder must demonstrate a dedicated service telephone line and an escalation matrix to support end-users in West Bengal.