Health and Family Welfare Services Department Puducherry AMS for Desktops Laptops & Peripherals Tender 2026 in Puducherry - Service Standards ISO/IS 550

Tender Overview

The Health And Family Welfare Services Department in Puducherry invites bids for Annual Maintenance Service (AMS) covering Desktops, Laptops and Peripherals including Desktop PC brands HCL, HP, Dell and printers (including monochrome laser and composite cartridge) with a total estimated value of ₹129,000. The contract contemplates maintenance and support across multiple device categories, with no BOQ items listed. The opportunity requires local service presence and robust after-sales support to maintain government IT assets in Puducherry (605007). A key differentiator is the mandatory service capability in the state, supported by dedicated support channels and a formal escalation framework. Bidders should note the absence of explicit start/end dates in the data but should prepare for in-state service delivery and OEM-aligned response capability.

Technical Specifications & Requirements

• Service scope includes maintenance for: Desktops, Laptops, and Peripherals (Desktop PCs) and printers from major brands (HCL, HP, Dell).
• Mandatory Service Provider presence: office located in the consignees’ state (Puducherry) with documentary evidence.
• Support infrastructure: dedicated/toll-free service line and an escalation matrix with contact numbers.
• Workforce constraint: minimum 40% of required manpower on payroll for at least one year; bidder must upload supporting documents.
• Compliance certificates: mandatory upload of specified certificates; non-submission leads to rejection.
• Malicious code certificate: bidder must certify no embedded malicious code and potential IPR infringement risk.
• Additional terms: generic amendment capability up to 25% of quantity/duration; service provider must comply with ATC terms.
• Quality assurance: adherence to service standards and timely issue resolution; OEM authorizations may be required.

Terms, Conditions & Eligibility

• EMD amount: not disclosed in the provided data; bidders should verify during bid prep.
• Eligibility: Office must operate within Puducherry; dedicated service support and escalation matrix mandatory.
• Delivery/response: Service support availability via toll-free line; escalation contacts must be provided.
• Documentation: upload Malicious Code Certificate, relevant certificates, and manpower payroll proofs (
• Warranty/Service Levels: not explicitly stated; bidders should confirm response times and AMC scope during clarification).
• Penalties: not detailed; ensure compliance with ATC and tender terms to avoid rejection.
• Qualification: adherence to mandatory certificates and OEM authorizations as per bid terms; failure leads to rejection.