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GEM

East Central Railway Label Printer / Barcode Printer Tender 2025 Patna IS 550 Compliant and 36-May Warranty

Bid Publish Date

09-Dec-2025, 1:02 pm

Bid End Date

19-Dec-2025, 1:00 pm

EMD

₹2,92,750

Location

PATNA , BIHAR

Progress

Issue09-Dec-2025, 1:02 pm
AwardPending
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Quantity

734

Bid Type

Two Packet Bid

Key Highlights

  • • OEM authorization required; authorized dealer bids permitted with valid documentary proof
  • • 36-month on-site warranty; 24x7 escalation for warranty period
  • • Trial at UTS Zonal Centre, Patna Jn for 15 days prior to bulk supply
  • • Delivery to Patna Jn; scope includes label/barcode printers with 77 mm print width and adjustable 81 mm
  • • Quantity flexibile up to 25% during contract currency and order placement

Categories 1

LABEL

Tender Overview

East Central Railway invites bids for Label Printer / Barcode Printer procurement to support railway ticketing and asset tagging. The contract covers supply with EMD ₹2,92,750 and potential quantity adjustments up to 25% of bid quantity. Eligible bidders must meet OEM authorization, provide on-site warranty, and enable a 15-day trial at UTS Zonal Centre, Patna Jn prior to bulk supply. The scope includes delivery to Patna Jn, Bihar and adherence to a 36-month warranty with 24x7 escalation. The option clause affects delivery timelines, requiring compliance with extended delivery calculations. The procurement aims to formalize a reliable printing solution compatible with standard label/barcode needs in railway operations.

Technical Specifications & Requirements

  • Product category: Label Printer / Barcode Printer (77 mm print width capability with adjustable 81 mm or above per ATC)
  • OEM/authorized dealer requirement: Bid from OEM or authorized dealers/agents with valid authorization
  • Trial and acceptance: mandatory one unit test at UTS Zonal Centre, Patna Jn for 15 days before bulk supply
  • Warranty: minimum 36 months on-site service from OEM, with 24x7 escalation mechanism during warranty
  • Service support: on-site service support during warranty; escalation pathway to OEM
  • Delivery location: UTS Zonal Centre, Karbigahiya Side, Patna Jn and overall delivery to Patna Jn
  • Quantity/extension: options to increase up to 25% of contracted quantity during currency
  • Evaluation: regular and bulk demand based on past performance; evidence of prior supply of mobile Bluetooth thermal ticket printers is valued

Terms, Conditions & Eligibility

  • EMD: ₹2,92,750 required; payment terms compliant with tender conditions
  • Eligibility: OEM or authorized dealer with documented evidence of past performance in similar items within last 3 calendar years or current year until tender opening
  • Delivery schedule: delivery starts post order and adjusts via option clause; extended delivery period governed by calculated formula with minimum 30 days
  • Warranty & support: 36-month warranty with on-site service; 24x7 complaint escalation during warranty
  • Documentation: bidder must provide OEM authorization, past PO/inspection certificates, and service capabilities; trial acceptance report from Patna Jn required
  • Penalties: compliance with delivery timelines and performance standards; escalation mechanism to OEM for warranty issues

Key Specifications

  • Product: Label Printer / Barcode Printer

  • Print width: 77 mm (with adjustability to 81 mm or above)

  • Standards/Compliance: OEM-authorized; IS 550 compliant or equivalent

  • Warranty: 36 months on-site service

  • Delivery: Patna Jn (UTS Zonal Centre); 15-day trial requirement

  • Support: 24x7 escalation during warranty

  • Quantity: Up to 25% increase during contract period

Terms & Conditions

  • EMD amount ₹2,92,750; submission with bid

  • OEM or authorized dealer must participate; authorization required

  • 36-month on-site warranty with 24x7 escalation

Important Clauses

Payment Terms

EMD and payment terms as per tender; purchase orders may include milestone payments aligned with delivery and acceptance

Delivery Schedule

Delivery period commences from original delivery order; option to extend up to original delivery period with minimum 30 days; extended delivery time formula applies

Penalties/Liquidated Damages

Penalties applicable for delayed delivery; escalation mechanism with OEM for warranty service

Bidder Eligibility

  • OEM or authorized dealer with valid tender-specific authorization

  • Past supply of similar mobile Bluetooth thermal ticket printers or equivalent

  • Evidence of financial stability and past performance with PO/inspection certificates

Documents 3

GeM-Bidding-8688055.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates showing past supply of similar printers

4

Financial statements or proof of financial stability

5

EMD payment receipt or proof

6

Technical bid documents and OEM authorization letter

7

PO/Contract copies, Inspection certificates, receipt notes for past performance

8

On-site service commitment letter from OEM

Frequently Asked Questions

Key insights about BIHAR tender market

How to bid for a barcode printer tender in Patna with OEM authorization

Bidders must be OEM or authorized dealers with valid tender authorization. Provide past performance evidence (POs/inspection certificates) for similar printers, submit EMD ₹2,92,750, and include OEM service commitment for 36-month on-site warranty plus 24x7 escalation. Ensure IS 550 or equivalent compliance and complete documentation.

What documents are required for printer tender submission in East Central Railway

Submit GST registration, PAN, past performance certificates, financial statements, EMD proof, OEM authorization letter, technical bid, and PO/inspection certificates for prior printer supply. Include on-site service commitment from OEM and trial acceptance report if applicable.

What are the technical printer specifications for this tender in Patna

Printers must have 77 mm print width with capability to adjust to 81 mm or above, be OEM-manufactured or OEM-authorized, and comply with IS 550 or equivalent standards. Warranty is 36 months on-site; 24x7 escalation during warranty; trial unit at Patna Jn for 15 days.

When is the trial requirement for the Patna printer tender

A single unit must undergo a 15-day trial at UTS Zonal Centre, Patna Jn, Karbigahiya Side, before bulk supply. Successful trial is a prerequisite for bulk procurement and contract award.

What are the payment and delivery terms for the printer contract

Delivery timelines follow the original order; option to increase quantity up to 25% with extended delivery time formula. Payment terms align with tender; EMD must be submitted with bid. Warranty terms include on-site service for 36 months and escalation under OEM.

How to ensure compliance with OEM warranty and support

Provide OEM on-site service commitment letter, 24x7 escalation process, and proof of authorized service coverage during the 36-month warranty. Ensure the vendor can support installation, calibration, and after-sales service at Patna Jn.

What is the scope of supply for the East Central Railway printer tender

Scope includes label/barcode printers with required print width, OEM or authorized dealer supply, on-site warranty, 15-day Patna trial, delivery to Patna Jn, and potential 25% quantity extension at contracted rates during currency.

What standards and certifications are required for the printer bid

Bidders must provide IS 550 compliant or equivalent standards documentation and OEM certification. Ensure product is OEM manufactured or properly authorized, with calibration and testing certificates from prior similar deliveries.