Indian Army AMC for Desktops, Laptops & Peripherals Leh Ladakh 2026 | 12 Months Service Life Cycle

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for an Annual Maintenance Contract (AMC) covering Desktops, Laptops and Peripherals in Leh, Jammu & Kashmir (194101). Estimated value is ₹374,000, with a requirement for registered firms, ideally MSMEs, possessing a valid Local Municipal Trade Certificate (Leh, Ladakh), GST and PAN. The contract emphasizes rapid delivery (within 1 week of Work Order) and continuous support across the Ladakh region, including daily on-site visits by authorized personnel. A mandatory site visit precedes bid submission, with a Site Visit Certificate required. Local expertise is favored to ensure smooth coordination and after-sales support. The AMC spans 12 months, including preventive maintenance, repairs, and replacement of non-consumable parts at no extra charge, excluding consumables such as ink cartridges. Antivirus will be provided by the department, and response time for specific complaints is 24 hours. Payments are quarterly and non-advance, aligned with department rules through AO GE 865 EWS.

Technical Specifications & Requirements

• Scope: Comprehensive AMC for Desktops, Laptops & Peripherals used by the Indian Army in Leh.
• Delivery: All equipment delivered within 7 days; commissioning begins immediately after delivery.
• Service: Minimum one service visit per day between 0900-1700 hrs; preventive maintenance and spare parts replacement included.
• Coverage: Comprehensive maintenance including software glitches; antivirus provided by department; consumables excluded.
• Eligibility: Local registration, MSME preferred, valid Municipal Trade Certificate, GST, PAN; evidence of similar IT service work required.
• Performance: On-site repairs and 24-hour response for specific complaints; no advance payment; quarterly payments upon satisfactory service.

Terms, Conditions & Eligibility

• EMD: Not specified; price bid tied to quarterly payments via AO GE 865 EWS.
• Delivery: Within 7 days from Work Order; service starts post-delivery.
• Audit & Compliance: Site Visit Certificate required; local expertise preferred; AMC includes spare parts free of cost.
• Payment Terms: No advance payment; payments on quarterly basis after satisfactory service.
• Warranty/Support: Comprehensive maintenance for 12 months; antivirus supplied by department; routine software/hardware glitches covered.
• Documentation: MSME registration, Municipal Trade Certificate, GST, PAN; proof of similar AMC experience; site visit records.