IOCL Bongaigaon Refinery Permasense AMC Tender 2026 Assam - Online Thickness Monitoring System 5% PBG
Progress
Key Highlights
- • Brand/OEM requirement: Emerson Process Management India Pvt Ltd designated as proprietary bidder
- • Technical standards: Permasense thickness monitoring system (non-intrusive online remote sensing)
- • Special clause: Landed cost pricing mandatory (GST inclusive) in GeM price bid
- • Eligibility: No liquidation or bankruptcy; undertakings must be uploaded
- • Warranty/AMC: Annual maintenance contract for pre-owned monitoring system
- • Penalties/Deposit: PBG of 5% of contract value required
- • Delivery/Support: Dedicated toll-free service line with escalation matrix
- • Location-specific: Bongaigaon Refinery, Assam
Tender Overview
The opportunity is issued by the Indian Oil Corporation Limited at the Bongaigaon Refinery in Assam for an annual maintenance contract (AMC/CMC) of a non-intrusive online remote sensing thickness monitoring system, specifically Permasense. The procurement scope centers on ongoing service and support for a pre-owned monitoring setup, with the purchaser designating Emerson Process Management India Pvt Ltd as the sole preferred bidder. The contract entails a yearly engagement with landed-cost pricing including GST and all taxes. A 5% security deposit (PBG) is noted in terms, and the vendor must provide dedicated service support contact details and an escalation matrix. The project is location-specific to Bongaigaon, Assam, under the IOCL procurement framework. This tender emphasizes post-installation service, reliability of remote sensing readings, and continuous maintenance across the monitoring system lifecycle.
Technical Specifications & Requirements
- Product/Service: Permasense thickness monitoring system AMC for pre-owned equipment; non-intrusive online remote sensing.
- Contract type: Annual Maintenance Contract (AMC/CMC); duration implied yearly renewal.
- Bidder designation: Emerson Process Management India Pvt Ltd as the proprietary bidder; other bidders may be treated as unsolicited.
- Pricing requirement: Bid to quote landed cost inclusive of GST and all taxes; quantity identified as project-based (1) in GeM pricing, refer BOQ/SOR for actual quantities.
- Security: PBG/Deposit = 5% of contract value; payable as per bid terms.
- Support: Require a dedicated toll-free service line and an escalation matrix for service emergencies.
- Location: Bongaigaon, Assam (783373); environment-specific maintenance considerations for refinery instrumentation.
- Payment and compliance: Contractors must adhere to government procurement norms; ensure GST compliance and timely wage payment per local regulations.
Terms, Conditions & Eligibility
- Eligibility: Bidder must not be under liquidation or similar proceedings; provide an undertaking.
- Sole bidder condition: Only Emerson Process Management India Pvt Ltd is considered for evaluation; other offers rejected.
- Payment terms: Salaries/wages of deployed staff must be paid by the service provider on their own first, with subsequent recoupment from IOCL including statutory documents.
- Security deposit: 5% of contract value as PBG; provide documentation at bid submission.
- Service commitments: Dedicated service number and escalation matrix required; ongoing support for remote sensing system.
- Compliance: Include GST registration, PAN, and relevant certifications; adhere to GeM-wide pricing rules and project-based quantity disclosures.
Key Specifications
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Permasense thickness monitoring system
-
Non-intrusive online remote sensing
-
Annual Maintenance Contract (AMC/CMC)
-
Landed cost quotation (GST inclusive)
Terms & Conditions
-
5% security deposit (PBG) required
-
Emerson Process Management India Pvt Ltd is the proprietary bidder
-
GST-inclusive landed cost must be quoted in GeM price bid
Important Clauses
Payment Terms
Service salaries paid by provider upfront; reimbursement from IOCL with statutory documents
Delivery Schedule
Annual maintenance cadence to be agreed; project quantity is determined by SOR/BOQ for actual needs
Penalties/Liquidated Damages
PBG 5% indicates performance risk mitigation; details to be specified in contract
Bidder Eligibility
-
Not under liquidation or bankruptcy
-
Must provide undertaking to this effect
-
Emerson Process Management India Pvt Ltd as sole evaluated bidder
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
5 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Non- intrusive online remote sensing thickness monitoring system; Permasense; Annual Maintenance Contract (AMC); Annually; No
Advisory Bank
ICICI
ePBG Percentage
5%
ePBG Duration (Months)
27
Payment Timelines
Payments shall be made to the Seller within 10 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Chirang
Delivery Pincodes
783385
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Bhupendra Raj | 783385,IOCL, Bongaigaon Refinery. | Chirang | Assam | 783385 | 1 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 10
GeM-Bidding-9718688.pdf
Main Document
Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
10
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates (relevant AMC/CMC for monitoring systems)
Financial statements (as applicable)
EMD/Security deposit documentation (5%)
Technical bid documents and OEM/authorized service provider authorizations
Dedicated service support contact details and escalation matrix
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for Permasense AMC tender in Bongaigaon Assam 2026?
Bidders must submit GST registration, PAN, experience certificates, and 5% PBG. The sole evaluated bidder is Emerson Process Management; ensure GeM landed-cost pricing, and include dedicated service numbers and escalation matrix for ongoing support at IOCL Bongaigaon Refinery.
What documents are required for IOCL Permasense AMC tender 2026?
Submit GST certificate, PAN, qualifying experience in AMC/CMC for monitoring systems, financial statements, OEM authorization, technical bid, and 5% security deposit. Include service-support contact details and escalation matrix as part of the technical bid.
What is the security deposit for this IOCL tender in Assam?
The tender requires a 5% PBG/security deposit of the contract value. Provide this deposit with bid submission to ensure bid validity and performance assurance for the AMC of the Permasense system.
What are the technical requirements for Permasense monitoring in this tender?
Technical scope covers non-intrusive online remote sensing thickness monitoring via Permasense equipment; annual maintenance contract with service delivery from Emerson Process Management India Pvt Ltd; ensure GST-inclusive landed cost quote.
Who is the designated bidder for evaluation in this IOCL tender?
IOCL has designated Emerson Process Management India Pvt Ltd as the proprietary bidder for evaluation; offers from other bidders will be treated as unsolicited and rejected per ATC terms.
What is meant by landed cost pricing in GeM for this tender?
Bidders must quote the total price inclusive of GST and all applicable taxes; ensure the GeM price bid reflects the complete landed cost for the Permasense AMC.
What is the delivery/implementation timeline for the AMC contract?
The contract is annual; delivery/activation timelines align with the SOR/BOQ quantities and project-based needs. Ensure service continuity and immediate support via dedicated toll-free line and escalation matrix.
What standards or certifications are required for this IOCL procurement?
Key requirements include OEM authorization for Permasense monitoring; GST registration and PAN; demonstration of relevant AMC/CMC experience, with adherence to GeM pricing rules.