South Central Railway CAMC for Hand Held Terminals (HHT) by Wishtel Pvt Ltd 923 units 24 months
Progress
Tender Overview
The South Central Railway invites a single tender through the GeM Portal for a Comprehensive Annual Maintenance Contract (CAMC) covering 923 Hand Held Terminal (HHT) equipment used by Ticket Checking staff, over a 24-month period. The OEM bidder must be Original Equipment Manufacturer M/s Wishtel Pvt. Ltd. or their authorized bid partner. The contract spans two railway zones with separate invoicing: South Central Railway (SCR) and South Coast Railway (SCoR). SCR HHT distribution: 249 (Secunderabad), 49 (Hyderabad), 77 (Nanded); SCoR: 313 (Vijayawada), 223 (Guntakal), 12 (Guntur). The total scope is clearly defined in the attached Scope of Work, and the bidder should quote rates accordingly. A mandatory history/service record for each HHT must be maintained; no itemized or separate payments for CAMC activities. Uninterrupted operation and non-escalation of CAMC rates are required, with a protective clause ensuring invoices reflect prices not higher than those charged to other central/state government entities. Unique invoicing split and region-based distribution are key differentiators in this tender.
Technical Specifications & Requirements
- Scope: CAMC for 923 HHT devices over 24 months; separate invoices for SCR and SCoR.
- Delivery/Service cadence: Uninterrupted functioning of all HHTs; history sheets maintained per device.
- Pricing terms: No escalation of CAMC rates for the contract duration; protective certification on rates vis-à-vis other governments.
- SOW attachment: Bidder must download and quote as per the detailed Scope of Work.
- Eligibility: OEM participation mandatory; only Wishtel Pvt. Ltd. or their authorized bid.
- Invoicing split: 375 SCR HHTs, 548 SCoR HHTs; separate invoices for each zone.
- Contract period: 24 months; no changes to scope beyond 25% (option clause subject to terms).
Terms, Conditions & Eligibility
- OEM requirement: Only the Original Equipment Manufacturer (Wishtel Pvt. Ltd.) or their bid is eligible.
- EMD/guarantee: Not explicitly stated in the provided data.
- Payment terms: Invoices to be raised separately for SCR and SCoR; no itemized CAMC payments outside the contract.
- Escalation: CAMC rates shall not escalate during the contract period.
- SOW access: Download the Scope of Work document attached in the bid; rates quoted must reflect the SOW.
- History records: Maintain a history sheet/service record for each HHT throughout CAMC.
- Protective clause: Certification with every bill that CAMC rates are not higher than those charged to other government entities.
- Bidder eligibility: Fails in document submission may lead to rejection.
Key Specifications
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- Product/Service: Comprehensive Annual Maintenance Contract (CAMC) for 923 Hand Held Terminals (HHT)
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- Duration: 24 months
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- Invoicing: Separate invoices for SCR and SCoR with regional distribution
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- Performance: Ensure uninterrupted functioning of all HHTs; maintain history sheets for each device
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- Rates: No escalation in CAMC rates for the contract period; rates must be certifiable against government entities
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- Eligibility: OEM participation only; Wishtel Pvt. Ltd. or its authorized bidders
Terms & Conditions
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OEM-only eligibility with Wishtel Pvt. Ltd. or authorized bidder
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CAMC for 923 HHT devices over 24 months; separate SCR/SCoR invoices
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No CAMC rate escalation; protective certification with each bill
Important Clauses
Payment Terms
Invoices must be raised separately for SCR and SCoR; CAMC rates cannot be increased during the contract; no itemized payments beyond CAMC scope.
Delivery Schedule
Continuous operation of all HHT devices throughout the 24-month CAMC; history sheets maintained per device.
Penalties/Liquidated Damages
Not explicitly stated in data; protective clause requires certification to avoid payment withholding.
Bidder Eligibility
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OEM participation limited to Wishtel Pvt. Ltd. or their authorized bidders
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Experience in CAMC for handheld devices and ticketing equipment
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Financial capability to support a 24-month CAMC without rate escalation
Tender Data
Bid Details
Quantity
923
Bid Type
Single Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Hand Held Terminals (HHT) of Ticket Checking Staff; M/s Wishtel Pvt Ltd
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
26
Delivery Details
Delivery Locations
1
Delivery Cities
FIRST FLOOR
Delivery Pincodes
500025
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| B Sunitha | 500025,FIRST FLOOR, RAIL NILAYAM, SOUTH CENTRAL RAILWAY SECUNDERABAD | FIRST FLOOR | - | 500025 | 923 | - | Number of month for resident engineers : 24 Number of Resident engineers : 8 Number of technicians : 0 |
Authority Records
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Documents 6
GeM-Bidding-9677580.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
22-Sep-2026, 5:30 am
Opening Date
23-Sep-2026, 5:30 am
Categories
2
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Required Documents
GST registration certificate
PAN card
OEM authorization letter (Wishtel Pvt. Ltd.) or Bidder’s OEM affiliation
Experience certificates related to CAMC of handheld devices
Financial statements demonstrating capacity to sustain 24-month CAMC
Technical bid documents as per Scope of Work
Any prior CAMC performance records for HHT equipment
EMD/Security deposit documentation (if applicable; amount not specified in data)
Frequently Asked Questions
Key insights about TELANGANA tender market
How to bid for CAMC of HHT devices with Wishtel in SCR?
Submit OEM-approved bid through GeM, include Scope of Work compliance, history sheets for each of the 923 HHTs, and ensure separate SCR/SCoR invoicing. Rates must be fixed for 24 months with no escalation and certification of compliance with government pricing.
What documents are required for HHT CAMC tender in SCR and SCoR?
Provide GST, PAN, Wishtel OEM authorization, CAMC experience certificates, financial statements, technical bid per SOW, and prior HHT maintenance records. Ensure EMD details are attached if applicable and verify scope documents before submission.
What are the essential technical requirements for HHT CAMC?
Maintain uninterrupted operation of 923 HHT devices, keep per-device history sheets, adhere to the Scope of Work, and ensure rates are not higher than those charged to other government entities. Download and quote per the SOW attached.
When is the CAMC contract for HHTs expected to start in SCR/SCoR?
The CAMC is planned for a 24-month period following contract award; the bidder should align with the SOW and pricing as per GeM tender, with separate SCR and SCoR invoicing.
What are the payment terms for the HHT CAMC contract?
Payments are processed against CAMC invoices raised separately for SCR and SCoR; CAMC rates are fixed with no escalation during the contract, and certification is required with each bill.
What qualifies a bidder as OEM for the HHT CAMC tender in SCR?
Only the Original Equipment Manufacturer Wishtel Pvt. Ltd. or their authorized bidders are eligible; ensure OEM authorization is provided in the bid, with experience in CAMC for handheld devices.
What is the scope split between SCR and SCoR for HHTs?
SCR has 375 HHTs (249 Secunderabad, 49 Hyderabad, 77 Nanded); SCoR has 548 HHTs (313 Vijayawada, 223 Guntakal, 12 Guntur). Invoices must be raised separately for each zone.
Are there any escalation allowances for CAMC rates?
No escalation is permitted during the 24-month CAMC period. Bidders must certify rates are not higher than those charged to other Central or State government departments.