Indian Army Tablet and Smartphone Tender Kargil Jammu & Kashmir 2026 ISO 9001 2% AMC Warranty

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for the supply of tablets and smartphones to the strategic region of KARGIL, JAMMU & KASHMIR - 194102. The procurement scope is supply of goods only with an emphasis on brand authorization, OEM support, and post-warranty AMC planning. A key differentiator is the mandatory long-term maintenance arrangement: a 2% per annum AMC rate after warranty for two years, with option for a separate CMC contract. The tender highlights ISO 9001 certification for bidders or OEMs and a preference for local Kashmiri office presence to service warranty claims quickly. The BOQ shows zero items published, suggesting a single consolidated supply need or a to-be-defined list at bid stage, with strict compliance required for brand naming and OEM authorizations. This opportunity targets suppliers capable of scalable, regionally supported mobile device provisioning and ongoing maintenance.

Technical Specifications & Requirements

• Product category: TABLET, SMART PHONE devices for government use
• Standards & compliance: bidder or OEM must hold ISO 9001 certification
• Warranty & AMC: post-warranty comprehensive maintenance for 2 years at or below 2% of contract price per annum; CMC option available; performance security adjustments upon CMC activation
• Security & eligibility: compliance with government procurement terms; offline/off-site support possible; OEM authorization documents required
• Documentation & terms: two-year ITR, brand or OEM name specified, Kashmiri office preference for warranty services, and anti-blacklist affidavit
• Delivery scope: strictly “supply of goods” with no on-site installation details published; final BOQ TBD by bid stage
• Important note: supplier must upload undertakings and ensure non-liquidation status prior to bidding, with police verification for proprietors

Terms, Conditions & Eligibility

• EMD/ security: not specified in data; bidders must provide an undertaking per tender ATC and meet standard procurement norms
• Financial health: bidder should not be in liquidation or bankruptcy; two-year ITR required
• Brand & OEM: mandatory OEM authorization letters; specify brand for TEC
• Warranty & CMC: post-warranty AMC at 2% annually; performance security forfeiture if CMC is refused
• Documentation: GST, PAN, experience certificates, financial statements, EMD docs, technical bid, ISO 9001 proof, and police verification
• Region-specific preference: Kashmiri office for early complaint resolution during warranty
• Compliance: affidavit for blacklist status if applicable; BOQ compliance on bidder letterhead
• Payment & delivery: terms aligned with government procurement norms; delivery timelines to be finalized with order