Director General Of Police Gujarat Social Media Agency Tender 2025 Content Creation & Campaign Management ISO 9001 Notified

Tender Overview

The Director General Of Police (DGP) Office, Home Department Gujarat invites bids for a Social Media Agency to provide full-service content creation, response and content moderation, campaign management, response management/helpdesk support, basic reporting and analytics, plus training of internal staff in Hindi, English, and Gujarati. Estimated contract value is ₹1,250,000 with an EMD of ₹37,500. The procurement emphasizes multilingual social media management and capacity-building, targeting proactive digital engagement for the Gujarat law enforcement ecosystem. A distinctive feature is the flexibility to adjust contract quantity or duration by up to 25% at issue and post-award, with bidders accepting revisions. The contract requires a dedicated Gujarat-based service presence and a toll-free support number to ensure timely user assistance.

Technical Specifications & Requirements

• Scope: Social media content creation, moderation, campaign management, response/helpdesk, standard analytics, and staff training in Hindi, English, Gujarati.
• Estimated value: ₹1,250,000; EMD: ₹37,500.
• Delivery/Support: Office of service provider must be located in the state of the consignee; dedicated toll-free number and escalation matrix required.
• Qualifications: Past project experience documentation accepted via contract copy with invoices, execution certificate, or client-issued support notes.
• Payment/Compliance: Service provider salaries to be paid first by the provider; statutory documents (PF, ESIC) to be supported along with payment claim.
• Clauses: Option clause allows up to 25% variation in quantity/duration; excess settlement up to a specified percentage with required documentation.
• Sub-contracting: Sub-contracting requires buyer’s written consent; ultimate liability remains with the main bidder.
• Documentation: Upload all mandatory certificates/diagrams per ATC and Corrigendum; non-submission can lead to rejection.

Terms, Conditions & Eligibility

• EMD: ₹37,500; to be deposited as per tender terms.
• Service presence: An office in the state of Gujarat; explicit documentary evidence required.
• Support: Dedicated toll-free telephone number and escalation matrix for service support.
• Payment terms: Salaries of deployed staff must be paid by the service provider upfront; payment claims include PF/ESI and bank statements.
• Past experience proof: Acceptable proofs include contract copy with invoices, execution certificates, or client notes confirming delivery.
• Option/Variations: Quantity/duration adjustments up to 25%; bidders must accept revised terms.