Industries & Commerce Department Kerala facility management tender Ernakulam 2026 – ISO, OEM, GeM Experience
Progress
Key Highlights
- • ISO-certified vendor and OEM certification required
- • OEM warranty certificate due at delivery; warranty support network in India
- • Minimum 4-star final GeM seller rating with screenshot evidence
- • Kerala-based registered office and GST registration mandatory
- • Minimum 7 years GeM platform experience with documentary proof
- • OEM authorization via MAf from OEM for proposed products
- • Three Kerala-based work orders in FY 2023-24 to 2025-26 as evidence
- • Service centre in consignee district with qualified warranty engineers
- • All-inclusive pricing covering supply, installation, and basic configuration
Tender Overview
The opportunity is issued by the Industries and Commerce Department Kerala for a Facility Management Services – Lump Sum Basis in Ernakulam, Kerala 682001. The scope includes O&M for Electronics Work with consumables included in contract cost. Bidder must demonstrate valid GST registration in Kerala, provide at least three Kerala-based work orders from FY 2023-24 to 2025-26, and maintain a registered service center in the consignee district. The contract requires OEM warranty support, ISO certifications, and a minimum 4-star GeM seller rating. A robust installation, commissioning, and after-sales network in India is essential, with a minimum 7 years GeM experience and OEM authorization. The tender emphasizes compliance with all ATC clauses and a comprehensive data sheet submission. The opportunity targets established providers with a local footprint and proven electronics maintenance capabilities.
Technical Specifications & Requirements
- Registered Office: Kerala address with valid GST registration certificate.
- Experience: minimum three work orders in Kerala for similar supply/installations in FY 2023-24, 24-25 & 25-26 (GeM portal).
- Service Centre: functional centre in consignee district with address proof; engineers for warranty support.
- Product Validity: non-obsolete, current OEM models with active warranty.
- Certifications: both vendor and OEM must hold ISO-certified credentials.
- OEM Warranty & Support: OEM warranty certificate at delivery; established installation, commissioning, training, and service network for prompt after-sales support.
- GeM Experience: minimum of 7 years on the GeM platform with documentary proof.
- OEM Authorization: either OEM or authorized partner with MAF from OEM.
- Pricing: all-inclusive of supply, installation, and basic configuration.
- Compliance: attach product datasheets; adhere to all tender specifications; self-declaration of non-blacklisting.
- Star Rating: minimum 4-star GeM seller rating with proof.
- Business Volume: minimum documented turnover of ₹10 (currency and unit not specified).
- Documents: self-certification on adherence to ATC; required certificates/documents per ATC/corrigendum.
Terms & Eligibility
- EMD: amount not specified in provided ATC.
- Delivery/Installation: timelines not explicitly stated; contract must cover installation and basic configuration.
- Payment Terms: not specified in ATC.
- Warranty: OEM warranty coverage required; post-warranty support via established service network.
- Documentation: complete upload of certificates/documents; OEM authorization (MAF).
- Blacklisting: self-declaration on non-blacklisting required.
- Right to Reject: buyer may reject bid based on market/technical evaluation.
- GeM Experience Proof: attach documentation proving 7+ years on GeM.
- Validity: quote must reflect current models and active warranties; no obsolete items.
- Local Compliance: Kerala-registered bidder with GST and local service capabilities.
Key Specifications
-
OEM-models with active warranties
-
Kerala GST-compliant bidder
-
GeM experience documentation (7+ years)
-
MAF from OEM
-
4-star GeM seller rating proof
-
Service centre in consignee district with qualified engineers
-
Three Kerala-based work orders as evidence
Terms & Conditions
-
Mandatory Kerala registered office and GST certificate
-
OEM warranty certificates due at delivery with service network
-
Minimum 7 years GeM platform experience and 4-star seller rating
Important Clauses
Payment Terms
Not specified in ATC; bidders should anticipate all-inclusive pricing including installation and basic configuration.
Delivery Schedule
Delivery/installation timelines are not explicitly stated; ensure compliance with OEM warranty and service support requirements.
Penalties/Liquidated Damages
Not specified; bidder should prepare for standard service-uptime penalties and warranty breach implications per ATC.
Bidder Eligibility
-
Kerala-registered bidder with GST and registered office
-
OEM or authorized partner with MAf for proposed products
-
Minimum 7 years GeM experience with documentary proof
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
1
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Facility Management Services - LumpSum Based - Industrial; O&M for Electronics Work; Consumables to be provided by service provider (inclusive in contract cost)
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Ernakulam
Delivery Pincodes
683503
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sreesarath K P | 683503,Rockwell Road, HMT Colony, PO, Kalamassery, Kochi, Kerala 683503 | Ernakulam | Kerala | 683503 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 5
GeM-Bidding-10111421.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
5
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Required Documents
GST registration certificate (Kerala address)
PAN card
OEM authorization/MAF for proposed products
ISO certificates (vendor and OEM)
Warranty certificates from OEM
Service centre address proof and engineers’ qualifications
Evidence of at least 3 Kerala-based work orders in FY 2023-24 to 2025-26
GeM platform experience proofs (minimum 7 years)
Self-declaration of non-blacklisting on company letterhead
Self-certification of adherence to ATC terms
Product datasheets for all proposed items
Proof of 4-star GeM seller rating
Frequently Asked Questions
Key insights about KERALA tender market
How to bid for facility management tender in Ernakulam Kerala 2026?
Bidders must meet Kerala GST and registered office requirements, provide MAf OEM authorization, ISO certificates, and three Kerala-based work orders. Submit OEM warranty, service center evidence, and 4-star GeM rating proofs, then attach datasheets and self-declarations to complete the bid.
What documents are required for Kerala facility management tender submission?
Submit GST certificate (Kerala), PAN, OEM MAf, ISO certificates, OEM warranty, service center proof, GeM experience (7+ years), three Kerala-based work orders, self-declaration of non-blacklisting, product datasheets, and GeM seller rating screenshot.
What are the OEM and ISO requirements for the Kerala bid?
Bidders must be OEM or authorized partners with MAf, and both bidder and OEM must hold ISO certifications. Provide ISO certificates with bid and OEM warranty documentation to ensure compliance with ATC terms.
When is the bid submission deadline for this Kerala tender?
The ATC does not specify a hard deadline in the provided data; bidders should monitor GeM updates and corrigenda for exact dates, ensuring all documents and certifications are uploaded prior to submission.
What is the minimum GeM experience required for this Kerala procurement?
A minimum of 7 years of GeM platform experience is required, supported by documentary proof. Include evidence of prior GeM orders and successful certifications to qualify for evaluation.
What is the scope of work for electronics O&M in this Kerala tender?
The scope covers O&M for Electronics Work with consumables included in contract cost. Ensure current OEM models with active warranties, installation, and basic configuration rolled into the lump-sum price.
What proof is needed for the Kerala service center requirement?
Provide service center address proof in the consignee district and documentation showing qualified engineers for warranty support to satisfy the ATC condition.
What happens if a bidder is not 4-star GeM rated?
Bids from bidders lacking a 4-star GeM rating may be disqualified or deprioritized during technical evaluation unless compelling alternative evidence of capacity and warranty support is provided.