Customized AMC/CMC for Pre-owned Products - CAMC FOR EPABX; KAREL; Comprehensive Maintenance Contra
Centre For Development Of Advanced Computing (c-dac)
THIRUVANANTHAPURAM, KERALA
Bid Publish Date
04-Feb-2026, 10:54 am
Bid End Date
17-Feb-2026, 11:00 am
Value
₹4,95,600
Location
Progress
Quantity
1000
Bid Type
Two Packet Bid
The Office Of Dg (ace) under the Department Of Defence Research & Development invites bids for a Customized AMC/CMC of pre-owned Karel equipment, categorized as Comprehensive Maintenance Contract (CMC) on a quarterly basis. The estimated contract value is ₹495,600.00 with delivery/activation in Pune, Maharashtra (410301). The tender highlights include a permissible 25% increase/decrease in contract quantity or duration at issuance, a requirement for the service provider to maintain a local office within the consignee state, and a dedicated toll-free service line. The absence of BOQ items indicates a maintenance/service scope rather than raw material procurement. Past experience documentation is mandatory to establish capability. Unique terms emphasize staff salary payments by the service provider and client-side verification via standard documents.
EMD amount not specified in tender data
25% quantity/duration variation permitted at contract issue
Service provider must pay staff wages first; reimbursement with statutory docs
Local office requirement in the state of consignee with documentary proof
Dedicated toll-free service line and escalation matrix required
Past experience proof acceptable via multiple documentation options
Service provider salaries paid first by the provider; reimbursement from buyer with PF/ESIC documents and bank statements; no explicit milestone or advance mentioned
No explicit start/end dates; maintenance scope likely ongoing post-award with quarterly cadence
No explicit LD terms provided in the available data
Demonstrable maintenance experience for pre-owned security/automation equipment
Local office presence in the consignees’ state (documentary evidence required)
Dedicated toll-free service line + formal escalation matrix
Compliance with PF/ESIC requirements for deployed staff
Ability to provide past-project documentation as proof of experience
Main Document
SCOPE_OF_WORK
OTHER
PAYMENT
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
Centre For Development Of Advanced Computing (c-dac)
THIRUVANANTHAPURAM, KERALA
Hqids
PUNE, MAHARASHTRA
N/a
KHEDA, GUJARAT
Inspector General Of Prisons
MAHESANA, GUJARAT
Indian Air Force
NASHIK, MAHARASHTRA
Tender Results
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GST registration certificate
Permanent Account Number (PAN) card
Past experience proof (contract copies, execution certificates, client invoices, third-party notes)
Financial statements or turnover evidence
Details of local office in the consignees’ state
Documentation for PF/ESIC compliance for personnel
OEM authorizations or service/support capability evidence (if applicable)
Technical bid documents indicating maintenance capability for pre-owned Karel equipment
Extended Deadline
17-Feb-2026, 11:00 am
Opening Date
17-Feb-2026, 11:30 am
Key insights about MAHARASHTRA tender market
Bidders should submit company credentials, GST and PAN, past experience proofs (contracts/invoices or client certificates), and evidence of a local office in Maharashtra. Provide a detailed maintenance capability for pre-owned Karel equipment, and include a toll-free service line and escalation matrix in the bid.
Required documents include GST registration, PAN, financial statements, PF/ESIC compliance evidence, past project proofs (contracts with invoices or execution certificates), and OEM/service capability authorizations if applicable. Also provide proof of a local office in Maharashtra and contact details for support.
Estimated value is ₹495,600.00. The buyer allows a contract quantity/duration variation up to 25% at the time of contract issuance, with a ceiling of 25% post-issuance adjustments.
Eligibility requires demonstrable past experience in similar maintenance work, evidence of a local Maharashtra office, dedicated toll-free support, and submission of valid documentation such as contracts, invoices, execution certificates, or third-party notes as proof.
Bidder must provide a dedicated toll-free service line and a formal escalation matrix with contact numbers. A local office in Maharashtra is mandatory, supported by documentary evidence, to ensure timely service response and on-site support.
Payment terms specify staff salaries paid by the service provider first; reimbursement to be claimed from the buyer along with PF/ESIC documentation. Specific milestone payments are not detailed in the data, suggesting ongoing service rather than hardware delivery.
While not explicitly stated, having OEM authorization or proven service capability for Karel pre-owned equipment is advisable. Include any available OEM support details or certifications to strengthen technical bid and ensure post-award service eligibility.
The tender is targeted at Pune, Maharashtra under the Defence Research & Development framework. The primary category focuses on Customized AMC/CMC for pre-owned Karel equipment with quarterly maintenance cadence.
Anand Agricultural University
📍 ANAND, GUJARAT
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Main Document
SCOPE_OF_WORK
OTHER
PAYMENT
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS