Education Department Bihar ESRI Software Support & Maintenance Tender Darbhanga Bihar 2026
Progress
RAKey Highlights
- • OEM-approved service provider requirement for ESRI software
- • IS/IS0- style standards not specified; expect ESRI technical certification, OEM authorization
- • 25% scope/duration adjustment clause at bid and contract issuance
- • EMD amount clearly defined: ₹40,000
- • Estimated contract value: ₹2,000,000
- • Location-specific tender in Darbhanga, Bihar
- • No BOQ items; focus on service capability and deployment readiness
- • Emphasis on ongoing upgrades and maintenance within ESRI ecosystem
Tender Overview
The opportunity is issued by the Education Department, Bihar, for ESRI software support services, maintenance, implementation, ongoing upgrades, and OEM-approved service provision. The estimated contract value is ₹2,000,000 with an EMD of ₹40,000. The procurement location is Darbhanga, Bihar 846001. The scope covers software support, installation, and regular upgrades within the Software Support Services 2.0 - ESRI category, targeting an authenticated OEM-certified service partner. The tender emphasizes flexibility via a 25% scope/duration adjustability and requires adherence to buyer-specified ATC terms. A key differentiator is the emphasis on OEM-authorized service capabilities and ESRI ecosystem expertise.
Technical Specifications & Requirements
- Product/service focus: ESRI software support, maintenance, and implementation services under OEM-approved provision.
- Estimated value: ₹2,000,000; EMD: ₹40,000.
- Core deliverables likely include installation, configuration, upgrades, troubleshooting, and ongoing support within the ESRI suite. No explicit technical specs or BOQ items are provided in the tender data.
- Category scope includes: Application Software, Maintenance Services, and Implementation Services with ongoing upgrades.
- Eligibility signals a requirement for OEM-approved service capability and potential structured service levels aligned with ESRI standards.
- Administrative terms highlight a 25% quantity/duration adjustment privilege at bid and contract issuance, impacting scope and value alignment.
Terms, Conditions & Eligibility
- EMD: ₹40,000 to participate; submission likely via online or bank guarantee per tender rules.
- Quantity/Duration flexibility: Buyer may adjust up to 25% before contract issuance and after; post-issuance adjustments capped at 25%.
- Delivery/Service window: Not explicitly defined; bidders should anticipate deployment and ongoing support milestones aligned with OEM guidance.
- Payment terms: Not specified; bidders should expect standard government procurement terms, with potential milestones tied to deliverables and acceptance.
- Documentation: Standard corporate and compliance filings expected; OEM authorizations and ESRI-certified capabilities strongly favored.
- Warranty/Support: Not detailed; bidders should confirm post-implementation support terms with OEM alignment.
Key Specifications
-
ESRI software support services and maintenance
-
Implementation services and ongoing upgrades
-
OEM approved service provider requirement
-
Estimated contract value ₹2,000,000; EMD ₹40,000
-
Location: Darbhanga, Bihar 846001
-
Term flexibility up to 25% for quantity/duration
Terms & Conditions
-
EMD amount: ₹40,000 and qualifying documentation
-
Delivery and service milestones aligned with OEM ESRI guidance
-
25% scope/duration adjustment permitted before and after contract issue
Important Clauses
Payment Terms
Not explicitly stated; bidders should prepare for milestone-based payments aligned to deliverables per OEM/ESRI standards.
Delivery Schedule
No explicit dates; expect deployment and implementation milestones tied to ESRI software deployment lifecycle.
Penalties/Liquidated Damages
Not specified; bidders should anticipate normal government LDs or performance penalties per contract terms.
Bidder Eligibility
-
OEM-authorized ESRI service capability
-
Experience in ESRI software deployment and maintenance
-
Financial capacity to support ₹2,000,000 contract value
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | ESSELL SOLUTION Under PMA | 28-09-2026 17:14:47 | |
| 2 | M/S GENIUS TECHNOLOGIES Under PMA | 28-09-2026 15:26:17 | |
| 3 | M/S RADHA COMPUTER Under PMA | 28-09-2026 19:48:29 |
Reverse Auction Results Final Prices
These are the final prices after the reverse auction event. Prices may be lower than initial bids.
| Rank | Seller | Final Price | Item |
|---|---|---|---|
| L1 | M/S GENIUS TECHNOLOGIES Under PMA Winner | ₹19,72,825 | Item Categories : Software Support Services 2.0 - ESRI; Application Software; Implementation Services, Maintenance Se |
| L2 | ESSELL SOLUTION Under PMA | ₹19,75,563 | Item Categories : Software Support Services 2.0 - ESRI; Application Software; Implementation Services, Maintenance Se |
| L3 | M/S RADHA COMPUTER Under PMA | ₹19,77,935 | Item Categories : Software Support Services 2.0 - ESRI; Application Software; Implementation Services, Maintenance Se |
🎉 L1 Winner
M/S GENIUS TECHNOLOGIES Under PMA
Final Price: ₹19,72,825
Reverse Auction Schedule
Start
10-Oct-2026, 5:00 pm
End
12-Oct-2026, 5:00 pm
Duration: 48 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Tender Data
Bid Details
Quantity
1825
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
10
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Software Support Services 2.0 - ESRI; Application Software; Implementation Services, Maintenance Services; Ongoing Support, Regular Upgrades; OEM approved service provider
Advisory Bank
PUNJAB NATIONAL BANK
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Darbhanga
Delivery Pincodes
846004
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Atanu Banerjee | 846004,Kameshwarnagar Darbhanga | Darbhanga | Bihar | 846004 | 1825 | - | - |
Authority Records
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Documents 6
GeM-Bidding-9919476.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
5
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for ESRI software support projects
Financial statements or turn-over details as required
EMD submission proof (online payment or bank guarantee) of ₹40,000
OEM authorization or ESRI-certified service provider credentials
Technical bid documents demonstrating ESRI implementation capability
Any buyer-specified ATC documents referenced in the ATC file
Frequently Asked Questions
Key insights about BIHAR tender market
How to bid for ESRI software support tender in Darbhanga Bihar 2026
Bidders must submit GST, PAN, experience certificates, financials, EMD ₹40,000, and OEM authorizations. The tender targets ESRI software support, maintenance, and upgrades with OEM-approved service providers. Ensure compliance with ATC terms and readiness to adjust scope up to 25% before contract award.
What documents are required for ESRI service provider tender in Bihar
Required documents include GST certificate, PAN, experience certificates in ESRI projects, financial statements, EMD proof of ₹40,000, OEM authorization, technical bid, and ESRI-certified capabilities. Prepare ATC-compliant proofs and OEM partnership details to demonstrate implementation expertise.
What are the technical specifications for ESRI maintenance tender in Darbhanga
No explicit BOQ specs are provided; bidders should emphasize ESRI software support, implementation, and upgrades capabilities, OEM-authorized service credentials, and past ESRI deployment experience. Align proposals to OEM lifecycle services and ensure compatibility with ESRI ecosystem requirements.
What is the EMD amount and its purpose for this Bihar tender
The EMD is ₹40,000. It acts as a security deposit to prevent bid withdrawal and ensure seriousness of offer. Submit via online gateway or bank guarantee per tender rules, maintaining validity until contract award and possible bid validity extension.
What delivery terms are expected for ESRI services in Bihar tender
Delivery terms are not explicitly stated; bidders should propose phased deployment with ESRI deployment milestones, installation, configuration, and ongoing upgrade cycles, aligned to OEM guidance and service levels for Bihar Education Department.
What are the eligibility criteria for OEM approved ESRI service providers in Bihar
Eligibility requires OEM authorization, ESRI-certified capabilities, and demonstrable ESRI deployment experience. Also provide financial stability documentation and prior project references to meet the ₹2,000,000 contract scope.
How does the 25% quantity/duration adjustment work in this ESRI tender
The buyer may adjust contract scope or duration by up to 25% at the time of issue and again post-issuance. Bidders must accept revised quantity or duration, with the service value adjusted accordingly and subject to consent.