GEM

Indian Army Video Conferencing Setup Integration Tender 2025 - ISO 9001 Safe Service Centers India

Posted

17 Oct 2025, 04:37 pm

Deadline

28 Oct 2025, 04:00 pm

EMD

₹50,000

Location

PUNE , MAHARASHTRA

Progress

Issue17 Oct 2025, 04:37 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

TECHNICAL SERVICES LIBRARY MANAGEMENT SYSTEM

Tender Overview

Indian Army Department of Military Affairs invites proposals for the integration of video conferencing setup system. Estimated value not disclosed; EMD ₹50,000. Location not specified; purchase scope covers end-to-end integration, software/hardware compatibility, and on-site commissioning. Unique condition: bidders must have a functional service center in each consignee state or establish one within 30 days of award. Includes optional FDR-based security deposit as per GeM terms. Emphasis on ISO 9001 certification for the bidder or OEM and mandatory documentation upload. This tender requires bidders to demonstrate financial stability and non-liquidation status. The opportunity targets vendors with robust support networks and compliance capabilities, ensuring timely delivery and post-installation service.

Technical Specifications & Requirements

  • Standards: ISO 9001 certification for bidder or OEM; service center requirements for carry-in warranty.
  • Delivery/Support: Functional service centers in each consignee state; establish within 30 days if not present. Toll-free service line and escalation matrix required.
  • EMD/PBG: EMD ₹50,000; alternative FDR in the name of Public Fund Account Command Hospital (SC) Pune; submission of scanned FDR and hard copy within 5-15 days depending on clause.
  • OEM/Imported: OEM/authorized seller must have registered office in India.
  • Documentation: Upload all certificates; missing certificates may lead to rejection.
  • Other: No BOQ items; focus on integration, service capability, and compliance.

Terms, Conditions & Eligibility

  • EMD: ₹50,000 or eligible FDR as per terms; hard copies to be delivered within 5-15 days post bid opening.
  • Certification: ISO 9001 mandatory; bid validity and quality compliance to be demonstrated.
  • Service: Establish or prove existing service centers in each state; toll-free support and escalation matrix required.
  • Financials: Bidder must be solvent and not under liquidation; provide undertaking.
  • Documentation: All required certificates must be uploaded; incomplete bids will be rejected.

Key Specifications

  • ISO 9001 certification mandatory for bidder or OEM

  • FDR-based EMD option with exact beneficiary details

  • Service centers in each consignee state or 30-day establishment

  • Dedicated toll-free service line and escalation matrix

  • OEM registered office in India

Terms & Conditions

  • EMD ₹50,000 or FDR option; deliver hard copy of FDR within specified days

  • ISO 9001 certification required; non-compliance leads to rejection

  • Establish service centers within 30 days of award; provide evidence

Important Clauses

Payment Terms

EMD paid via online or DD ₹50,000; PBG/FDR release upon contract milestones; payment processing on satisfactory delivery and acceptance.

Delivery Schedule

On-site integration and commissioning to be completed within 60 days from award, subject to site readiness and acceptance testing.

Penalties/Liquidated Damages

LD clauses apply for delays; specifics not disclosed in available terms; ensure timely delivery and service support.

Bidder Eligibility

  • Not under liquidation or court receivership

  • ISO 9001 certified bidder or OEM

  • Registered office in India for imported/or OEM products

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates

4

Financial statements

5

EMD documentation (₹50,000) or scanned FDR in Public Fund Account Command Hospital (SC) Pune

6

Technical bid documents

7

OEM authorization (if applicable)

8

ISO 9001 certificate (bidder or OEM)

Frequently Asked Questions

How to bid for Indian Army video conferencing integration tender 2025?

Bidders must submit GST, PAN, experience, financials, EMD ₹50,000 or FDR as per GeM Terms, and ISO 9001 certification. Upload technical bid, OEM authorizations if needed, and evidence of service centers in each state or a plan to establish within 30 days after award.

What documents are required for video conferencing tender submission in India?

Required documents include GST certificate, PAN, experience certificates, financial statements, EMD proof or FDR, ISO 9001 certificate, technical bid, and OEM authorization. Upload all certificates; missing items may lead to bid rejection.

What are the technical standards for this video conferencing integration?

The bidder or OEM must hold ISO 9001 certification; there is emphasis on service centers in every consignee state; imported products require a registered Indian office of the OEM.

When is EMD due and how can I submit FDR for security?

EMD is ₹50,000; you may submit an FDR in the name of Public Fund Account Command Hospital (SC) Pune or equivalent. Upload scanned FDR with bid and deliver hard copy within 5 to 15 days as per clause.

What is the delivery timeline for video conferencing installation?

Delivery/comissioning should occur within 60 days of award, subject to site readiness and acceptance testing; ensure service centers exist or are established within 30 days.

What are the service center requirements for this tender?

Bidder must have a functional service center in each consignee state or establish one within 30 days of award; provide evidence of center existence and escalation matrix with toll-free support.

Are there penalties for late delivery or poor service support?

Yes, there are liquidated damages for delays; exact LD rates are not disclosed in the public terms. Ensure timely delivery and robust post-installation support with clear escalation procedures.

Is ISO 9001 mandatory for bidders for this procurement in India?

Yes, ISO 9001 certification is mandatory either for the bidder or the OEM offering the video conferencing solution; this underpins compliance and quality management across the project.