Indian Army under the Department Of Military Affairs issues a procurement for Software Support Services 2.0 encompassing Microsoft Office suite support, Service Delivery Management, and Technical Improvements. The data does not specify quantity, value, or location, signaling a framework for ongoing engagement rather than a fixed batch. A notable differentiator is the included option clause allowing a ±25% adjustment in contract quantity or duration at contract issue, with bidders bound to accept revisions. The absence of BOQ items indicates a broad, service-oriented contract rather than discrete goods. This tender targets vendors adept in enterprise software support and IT service management for military applications, emphasizing continuity and upgradeability of Microsoft-based environments.
Option clause allowing ±25% quantity/duration adjustment at contract issue
No BOQ items or fixed quantity published
Microsoft Office suite support and service delivery management focus
Buyer may increase or decrease contract quantity or duration by up to 25% at contract issue; post-issuance, adjustments remain capped at 25%; bidders must accept revisions
Not specified in available terms; contract appears to be ongoing service support rather than a one-time delivery
Not specified in current terms; standard government IT payments may apply once defined
Eligibility for defense IT service contracts with enterprise Microsoft environment experience
Demonstrated ability to provide service delivery management and technical improvements for large organizations
Compliance with applicable security and procurement regulations for government contracts
Kerala Scheduled Caste Development Department
PALAKKAD, KERALA
Kendriya Vidyalaya Sangathan
BANGALORE, KARNATAKA
Kendriya Vidyalaya Sangathan
PATIALA, PUNJAB
N/a
HASSAN, KARNATAKA
N/a
HASSAN, KARNATAKA
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Experience Criteria
Bidder Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Key insights about ASSAM tender market
Bidders should monitor the GEM portal for issue/addenda and prepare an IT service proposal covering Microsoft Office suite support, service delivery management, and technical improvements. Include a scalable SLAs, security compliance, and capacity planning. The exact EMD, documents, and payment terms will be clarified in the final tender notice.
Typically bidders submit GST registration, PAN, company financials, experience certificates in IT service delivery, OEM authorizations for Microsoft products, and security clearances. For this tender, the precise list is not published; anticipate standard government IT bid documents and security compliance proofs.
The tender specifies software support services and service delivery management for Microsoft Office suite. While detailed performance metrics aren’t published, bidders should propose SLAs, update management, incident response times, and upgrade paths aligned with enterprise IT practices.
A defined delivery schedule is not provided in the current terms. The contract appears to be ongoing service support rather than a finite delivery. Bidders should be prepared for continuous service delivery with monthly or quarterly review milestones.
The buyer can adjust contract quantity or duration by up to 25% at the time of contract issue and after award, bidders must accept revisions. This enables scaling of support, staffing, and service coverage in response to demand shifts.
While not specified here, defense IT bids commonly require ISO/IEC 27001 or equivalent security standards, and Microsoft-certified support capabilities. Prepare to demonstrate security governance, incident handling, and vendor risk management aligned with government requirements.
Showcase prior experience in enterprise IT support, Office suite management, and service delivery for large organizations. Provide client references, uptime statistics, and certifications (Microsoft partner status) along with security clearances and financial stability documentation.
Payment terms are not disclosed in the current notice. Expect post-delivery or milestone-based payments with audit-ready invoicing. Prepare to align with standard government IT procurement payment cycles and submit relevant financial documentation for approval.
Belagavi Institute Of Medical Sciences
📍 BELGAUM, KARNATAKA
Belagavi Institute Of Medical Sciences
📍 BELGAUM, KARNATAKA
Belagavi Institute Of Medical Sciences
📍 BELGAUM, KARNATAKA
Central Board Of Excise And Customs (cbec)
📍 CHENNAI, TAMIL NADU
Directorate Of Employment & Training
📍 VADODARA, GUJARAT
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