Khadi and Village Industries Commission AMS Desktops Laptops Peripherals Thrissur Kerala 2026

Tender Overview

Khadi and Village Industries Commission (KVIC), under the Ministry of Micro, Small and Medium Enterprises, invites bids for Annual Maintenance Service covering desktops, laptops, and peripherals, including brands Voltriq, Acer, Dell, Lenovo; multifunction printers, HP/Brother/Epson/Canon; UPS (600-650 VA), inverters (Luminous), CCTV (HikVision) and network switches. Estimated value: ₹58,000. Location: Thrissur, Kerala 679105. Scope focuses on comprehensive AMS for multiple devices and peripherals, with specific contract quantity/duration flexibility up to 25%. EMD submission via RTGS/online payment is allowed to KVIC’s SBI Thrissur account; service provider must have local presence in the consignee state. This tender includes an escalation matrix requirement and a SOW attachment for scope details. Unique aspect: cross-brand, multi-device AMS spanning IT and surveillance hardware with on-site service support. This is a procurement targeting local vendors capable of quick response and in-state service coverage.

Technical Specifications & Requirements

• Product/Service scope: Annual Maintenance Service for Desktops, Laptops and Peripherals including brands Voltriq, Acer, Dell, Lenovo, and accessories; Multifunction Printer (Monochrome Laser, Composite Cartridge); UPS (Offline 600-650 VA); Inverter; CCTV systems (HikVision) and Network Switches.
• Delivery/Service geography: Office of Service Provider must be located in the state of the consignee (Kerala). Short escalation matrix to be provided. No BOQ items available; AMS to cover all listed devices.
• Payment mechanics: EMD via online RTGS possible; bidder to upload proof of online transfer with bid; bank details provided: State Bank of India, Thrissur branch, 35411337621; IFSC SBIN0000940.
• Contract flexibility: Quantity/duration may be adjusted up to 25% at contract issue and post-issue within the same limit. SOW attachment required for explicit tasks.
• Documentation: Ensure submission of all annexures and SOW files; compliance with KVIC terms is mandatory.

Terms, Conditions & Eligibility

• EMD: Not disclosed in the notice; bidders may use online RTGS/IMB transfer as alternative with proof uploaded.
• Service office region: In-state service provider office required; documentary evidence to be submitted.
• Escalation matrix: Provide telephone-based escalation numbers for service support.
• Scope of work: Annexures and SOW must be submitted and adhered to; online and offline support commitments to be detailed.
• Payment terms: As per RTGS/online transfer with bid submission proof; no specific milestone schedule disclosed in summary.
• ANNEXURES: All annexures mentioned in RFP tender must be viewed and complied with; the engagement includes a multi-brand AMS footprint across desktops, laptops, printers, UPS, CCTV, and network devices.