Indian Army Kaspersky Antivirus Tender Tamil Nadu 2026 ISO 9001 3-Year Warranty

Tender Overview

Indian Army intends to procure Kaspersky Antivirus software for Tamil Nadu (KANCHIPURAM 600016). The scope includes Supply, Installation, Testing, Commissioning, and training of operators, with a 3-year OEM warranty and post-delivery statutory clearances. The contract allows a 25% quantity variation during and after award, at the same contracted rates. An EMD of ₹10,620 applies. Imported products require the OEM or authorized seller to have a registered office in India for after-sales support, and a functional service centre must be established in the consignee state if not already present. This procurement emphasizes a formal service-support framework, including a dedicated toll-free line and an escalation matrix, and mandates ISO 9001 certification from the bidder or OEM. Unique clauses govern delivery timelines and extension calculations, ensuring continuity with the original delivery period. The tender targets providers capable of end-to-end deployment with training and compliance to Indian government purchase norms.

Technical Specifications & Requirements

• Product category: Kaspersky Antivirus software for government use
• Standards/certifications: ISO 9001 certification required from bidder or OEM
• Warranty: 3 years from final acceptance or after installation/commissioning, at consignee location
• Delivery/installation scope: Supply, Installation, Testing, Commissioning, and operator training; statutory clearances if applicable
• Service capability: Functional service centre in the state of consignee; dedicated toll-free support; escalation matrix
• OEM/Imported product clause: If imported, OEM should have India registration for after-sales service; submission certificate required
• Quantity flexibility: Option to increase/decrease quantity by up to 25%; extended delivery time calculations apply
• EMD amount: ₹10,620; payment terms aligned with delivery milestones
• Delivery period: Commences from last date of original delivery order; extended-time formula applies
• Warranty documentation: OEM warranty certificates required at delivery

Terms, Conditions & Eligibility

• EMD: ₹10,620 (online/DD as applicable)
• Delivery schedule: Delivery period as per contract with option clause; extension based on (additional quantity/original quantity) × original period, minimum 30 days
• Scope of supply: Includes all cost components for supply, installation, testing, commissioning, and operator training
• ISO 9001: Certification required for bidder or OEM
• Service centre requirement: Must have functional service centre in consignee state or establish within 30 days of award; payment upon evidence
• OEM support: Dedicated toll-free number and escalation matrix mandatory
• Warranty: 3-year warranty from final acceptance or post-installation, with OEM certificates submitted at delivery
• Documentation: Ensure submission of all certificates and documents sought in bid document/ATC/Corrigendum; non-submission may lead to rejection