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GEM

DRDO Defence Research and Development Organisation Maintenance of Digital Modules Support Visakhapatnam Andhra Pradesh 2025

Bid Publish Date

05-Dec-2025, 2:16 pm

Bid End Date

15-Dec-2025, 3:00 pm

EMD

₹41,000

Location

VISAKHAPATNAM , ANDHRA PRADESH

Progress

Issue05-Dec-2025, 2:16 pm
Technical12-Aug-2025, 11:01 am
Financial
AwardCompleted
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Quantity

1

Bid Type

Two Packet Bid

Categories 4

SERVICES AUTOMATIC TELLER MACHINE VENDING MACHINE WATER LEVEL RECORDER

Tender Overview

Organization: Defence Research and Development Organisation (DRDO) — Department of Defence Research & Development. Procurement: Provision of technical support for maintenance of digital modules covering admin, finance and HRD for a period of one year. Location: Visakhapatnam, Andhra Pradesh 530001. EMD: ₹41,000. Scope focuses on sustaining digital modules with dedicated service support, including escalation matrices and toll-free contact. The tender enforces an availability clause for a local service provider office in Andhra Pradesh/Telangana and imposes confidentiality and compliance requirements via a non-disclosure declaration. Bidders must accommodate a flexible quantity/duration clause up to 50% and adhere to mandatory certificate submissions. This is a specialized maintenance and support contract requiring vendor presence in the specified states and responsive technical assistance.

Technical Specifications & Requirements

  • Service scope: Maintenance of digital modules for admin, finance & HRD over one year.
  • Support features: Escalation matrix with telephone numbers; dedicated toll-free support line.
  • Operational footprint: Office of the service provider located in Andhra Pradesh/Telangana with documentary evidence.
  • SLAs: As per bid-specific terms (SLA file attached by buyer).
  • Payment/HR policy note: Service provider to pay salaries/wages to contracted staff deployed at the buyer location first, with subsequent reimbursement and statutory documentation.
  • Contract flexibility: Option clause allows quantity or duration adjustments up to 50%.

Terms, Conditions & Eligibility

  • EMD: ₹41,000 (payment/bond details as per ATC).
  • Confidentiality: Mandatory Non-Disclosure Declaration to be uploaded on bid head.
  • Office requirement: Documentary evidence of AP/Telangana presence.
  • Documentation: Upload certificates and documents requested in Bid Document/ATC/Corrigendum.
  • Payment terms: Salaries & wages paid by service provider upfront; reimbursement terms per contract with statutory filings.
  • Escalation/Dedicated support: Must provide dedicated toll-free number and complete escalation matrix.
  • 63-terms: Bid-specific ATC documents linked; follow all buyer terms for service & support.

Key Specifications

  • Product/Service: Technical support for maintenance of digital admin, finance and HRD modules

  • Contract duration: 1 year

  • EMD: ₹41,000

  • Office requirement: Service provider office located in Andhra Pradesh/Telangana

  • Support features: Escalation matrix with telephone numbers; dedicated toll-free support line

  • Payment policy note: Salaries paid by provider upfront to deployed staff; statutory filings and reimbursements per contract

  • Contract flexibility: Quantity/duration adjustability up to 50%

Terms & Conditions

  • EMD of ₹41,000 to be submitted with bid

  • Office presence required in Andhra Pradesh/Telangana

  • Non-Disclosure Declaration to be uploaded on bidder head

  • Dedicated toll-free support and escalation matrix mandatory

  • Salaries paid upfront by service provider; reimbursement per terms

  • Contract quantity/duration may be increased/decreased up to 50%

Important Clauses

Payment Terms

Service provider to pay salaries of deployed staff upfront; subsequent claims to buyer with statutory documents.

Delivery Schedule

Maintenance services to be provided for a 12-month period from contract award; SLA to be as per attached buyer file.

Penalties/Liquidated Damages

Penalties and LD, if any, to be as per the SLA file attached by the buyer.

Bidder Eligibility

  • Service provider must have an office in Andhra Pradesh or Telangana with documentary evidence

  • Demonstrated ability to provide ongoing technical support for digital admin/finance/HRM modules

  • Compliance with NDA and submission of all required certificates/documents

Documents 11

GeM-Bidding-8664119.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar maintenance of digital modules

4

Financial statements / solvency evidence

5

EMD submission documents (receipt or online payment proof)

6

Technical bid documents showing service capability

7

OEM authorizations or certifications (if applicable)

8

Non-Disclosure Declaration certificate on bidder letter head

9

Proof of office presence in Andhra Pradesh/Telangana

10

Any bid-specific certificates as per ATC/Corrigendum

Technical Results

S.No Seller Date Status
1Aditya Technologies   Under PMA08-12-2025 11:01:42Qualified

Financial Results

Rank Seller Price Item
L1Aditya Technologies( MSE Social Category:General )    Under PMA₹13,55,820Item Categories : Custom Bid for Services - Provision of technical support for maintenance of Digital modules compris

Frequently Asked Questions

Key insights about ANDHRA PRADESH tender market

How to bid for the DRDO maintenance of digital modules tender in Visakhapatnam?

Bidders must submit all required documents listed in the Terms, including GST, PAN, experience certificates, financial statements and EMD ₹41,000. Include the Non-Disclosure Declaration, proof of AP/Telangana presence, and the OEM authorizations if applicable. The bid includes SLA terms and a 50% quantity/duration flex clause.

What documents are required for the DRDO service support tender in AP?

Required documents include GST registration, PAN, experience certificates for similar maintenance, financial statements, EMD proof, technical bid, NDA on bidder letterhead, and proof of AP/Telangana office. Upload all bid-specific ATC certificates as directed by the buyer.

What are the key technical requirements for maintenance of digital modules in this DRDO tender?

Scope covers admin, finance and HRD digital modules for one year; requires dedicated toll-free support and a formal escalation matrix. Office presence in AP/Telangana is mandatory; SLA file attached governs performance metrics and penalties.

When is the delivery/maintenance period for the DRDO Visakhapatnam contract?

The maintenance services run for a 12-month period starting from contract award, with performance governed by the attached SLA file. The buyer permits a 50% up/down adjustment in quantity or duration.

What are the payment terms for salaries and wages under this DRDO contract?

The service provider must pay staff salaries upfront at the buyer location and then claim reimbursement with PF/ESIC documentation and bank statements, as per the ATC terms.

What is the EMD for the DRDO maintenance services tender in Visakhapatnam?

The EMD amount is ₹41,000; bidders must submit proof of online payment or a demand draft as specified in the bid document.

What qualifies as eligible service capability for DRDO AP/Telangana maintenance?

Eligible bidders must show prior experience in maintaining digital modules for admin/finance/HRD, possess an AP/Telangana office, and provide necessary certifications and NDA. Demonstrated SLA compliance and escalation readiness are required.

How to submit certificates and NDA for this DRDO procurement in Andhra Pradesh?

Upload the NDA on the bidder’s letterhead and attach all required certificates (GST, PAN, experience, financials) along with the Non-Disclosure Declaration. Ensure AP/Telangana presence documentation is included.