Department Of Internal Security EPABX System CAMC Tender Bengaluru Karnataka 48-Hour SLA 2025
Progress
Key Highlights
- • CAMC governed by SLA on GeM portal with NAVGRID-specific ATC clauses
- • Service engineer required to be located in the same city/state as NATGRID Bengaluru
- • Quarterly maintenance visits to NATGRID, Bengaluru; 48-hour fault rectification window
- • Billing on a quarterly basis; potential extension of service duration up to 12 months
- • Quantity/duration can shift by up to 25% at issuance and post-issuance
- • Estimated contract value ₹57,500; EPABX system annual maintenance
Tender Overview
Department Of Internal Security invites bids for Annual Maintenance service for EPABX system in Bengaluru, Karnataka with an estimated value of ₹57,500. The contract supports CAMC with up to 25% quantity/duration adjustments pre-issuance and post-issuance. Bidders should align with SLA standards on the GeM portal; terms emphasize service reliability, quarterly billing, and local presence. A key differentiator is the requirement for a dedicated service engineer based in the same city/state and quarterly site visits to NATGRID, Bengaluru. The opportunity focuses on proactive maintenance, rapid fault management, and performance transparency through SLA-based governance. Unique clauses include 48-hour fault rectification and possible extension of service duration by up to 12 months on satisfactory performance.
Technical Specifications & Requirements
- Product/Service: Annual Maintenance service for EPABX system under CAMC.
- Key service deliverables: quarterly maintenance visits, fault rectification within 48 hours, quarterly billing, and service extension up to 12 months.
- Location & presence: service office located in Bengaluru, Karnataka; engineer visits NATGRID, Bengaluru quarterly.
- Governance: CAMC governed by SLA on GeM portal; additional ATC clauses emphasize trained engineers and immediate communication channels.
- Quantity/duration flexibility: contract quantity/duration may be increased up to 25%; extension subject to performance.
Terms, Conditions & Eligibility
- EMD: not specified in data; bidders should prepare standard EMD as per CAMC terms.
- Eligibility: service engineer must operate from the same city/state; quarterly NATGRID visits required.
- Payment & billing: quarterly invoicing; SLA-driven performance metrics govern payments.
- Term extension: contractual service may extend up to 12 months beyond initial duration with satisfactory performance.
- Documentation: submission of OEM authorizations and proof of local presence may be required; SLA adherence is mandatory.
Key Specifications
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Product/Service: Annual Maintenance CAMC for EPABX system
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Billing: quarterly invoicing
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Fault rectification SLA: 48 hours
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Site visits: NATGRID, Bengaluru, quarterly
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Contract extension: up to 12 months based on performance
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Quantity/duration flexibility: ±25%
Terms & Conditions
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SLA-driven CAMC governed on GeM portal with additional ATC clauses
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Local presence requirement: service office in Bengaluru; quarterly NATGRID visits
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28-day to 48-hour fault rectification window and quarterly billing
Important Clauses
Payment Terms
Billing to be done quarterly; payments aligned with SLA fulfillment and service reports
Delivery Schedule
Routine quarterly maintenance visits; immediate fault reporting channel required
Penalties/Liquidated Damages
48-hour fault rectification SLA; potential penalties for repeated non-compliance to SLA
Bidder Eligibility
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Local presence in Bengaluru, Karnataka (office verified)
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Experience in EPABX CAMC or similar telecom maintenance
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Compliance with SLA and timely quarterly invoicing
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | PROFESSIONAL TECHNOLOGIES Under PMA | 17-11-2025 13:18:51 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | PROFESSIONAL TECHNOLOGIES Under PMA | Item Categories : Annual Maintenance service - EPABX System |
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Tech Clarification Time
2 Days
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance service - EPABX System
Authority Records
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Documents 3
GeM-Bidding-8519646.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
21-Nov-2025, 10:30 am
Opening Date
21-Nov-2025, 11:00 am
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar EPABX CAMC work
Financial statements or turnover proof (last 2-3 years)
EMD submission proof (as per CAMC terms) or exemption document
Technical bid documents demonstrating SLA compliance
OEM authorization or service partner certificates
Proof of local office/address in Bengaluru, Karnataka
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid on the EPABX CAMC tender in Bengaluru 2025?
Bidders must submit GST, PAN, experience certificates, financials, EMD proof, OEM authorizations, and technical compliance documents. Ensure local Bengaluru presence and readiness to meet the 48-hour fault rectification SLA; quarterly billing is required. Follow GeM SLA terms and ATC clauses for CAMC.
What documents are required for CAMC EPABX tender in Karnataka?
Submit GST certificate, PAN, 2-3 years of financial statements, relevant EPABX CAMC experience certificates, OEM authorization, proof of Bengaluru office, and EMD submission proof. Include SLA adherence documentation and any service partner certifications to demonstrate capability.
What standards or certifications are required for EPABX CAMC?
Demonstrate SLA compliance via GeM portal; provide OEM authorizations and telecom maintenance experience. While ISI/ISO are not explicitly stated, ensure service engineers possess telecom service qualifications and local Bengaluru residency as per ATC clause.
When is the quarterly billing and fault rectification deadline?
Invoices are generated quarterly; faults must be rectified within 48 hours of notification. Ensure reporting channels are active and service engineers document corrective actions in the SLA-compliant log for payment clearance.
What is the contract quantity/duration flexibility for this CAMC?
Contract quantity or duration can be increased up to 25% at contract issue and maintained with an additional 25% latitude post-issuance, subject to satisfactory service and SLA adherence.
What are the key eligibility criteria for the NATGRID Bengaluru CAMC?
Eligibility includes local Bengaluru presence, demonstrable EPABX CAMC experience, ability to deploy trained engineers, and agreement to quarterly NATGRID site maintenance and 48-hour fault resolution.
How will extension of CAMC duration be handled in this tender?
Extension up to 12 months is permissible based on satisfactory performance during initial terms; evaluate service level, response times, and maintenance quality before approval.
What is the maximum value and scope of the CAMC for EPABX systems?
Estimated value is ₹57,500; scope includes quarterly maintenance, on-site visits to NATGRID Bengaluru, 48-hour fault rectification, and SLA-based governance under GeM CAMC terms.