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Department Of Official Language Photocopier Maintenance Tender Canon OEM Authorized Service Provider 2025

Bid Publish Date

30-Dec-2025, 1:28 pm

Bid End Date

14-Jan-2026, 2:00 pm

Value

₹5,000

Progress

Issue30-Dec-2025, 1:28 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 4

PHOTOCOPIER MACHINE MACHINE WATER LEVEL RECORDER BARREL

Tender Overview

Department Of Official Language invites bids for Annual Maintenance Service of Photocopier Machines (Monochrome, Laser, Separate Drum and Toner) with Canon OEM authorized service provider status. Estimated value around ₹5,000.00 and service must be delivered at the buyer’s location in the governing jurisdiction. The contract allows a quantity/duration variation up to 25% at issue, and once issued, only up to 25% more. Distinctive factors include mandatory onsite visits, comprehensive repair coverage by the seller, and the requirement for an authorized Canon service partner to ensure genuine parts and warranty.

  • Category: Annual Maintenance Service for Photocopier Machines (Canon, OEM Authorized)
  • Location/Facility: Onsite at Buyer’s location; service provider must maintain a local presence
  • Key differentiator: OEM-authorized service capability and on-demand maintenance with no separate part payment
  • Estimated value: ₹5,000.00; EMD not explicitly stated
  • Unique aspect: Escalation and support structures required, with dedicated service channels

Technical Specifications & Requirements

  • No explicit technical specs listed in the tender data
  • Inferred scope includes: onsite maintenance of Canon monochrome/laser photocopiers, potential drum and toner components, and standard service visits
  • Required capabilities: OEM-authorized service provider, proof of Canon authorisation, and local office in the consignee state
  • Service scope includes: visiting on demand, comprehensive repair coverage, and provision of genuine Canon spares
  • Support structure: dedicated toll-free service number and escalation matrix
  • Past experience: proof of similar maintenance contracts via contract copies, client execution certificates, or equivalent documents

Terms, Conditions & Eligibility

  • Onsite service at buyer’s location; visits on demand
  • Office of service provider must be located in the consignee's state
  • Dedicated toll-free service number and escalation matrix required
  • Quantity/duration can vary by up to 25% at contract issue and post-issuance
  • Comprehensive servicing to be provided by bidder without extra payment for replacements
  • Documentation: bidders must upload required certificates/documents per ATC; past project experience evidence accepted

Key Specifications

  • Photocopier maintenance for Canon monochrome/laser units

  • Onsite service visits on demand

  • OEM authorized service provider with Canon authorization

  • Local service office in consignee's state

  • Dedicated toll-free service number and escalation matrix

  • No separate payment for parts covered under comprehensive repair

Terms & Conditions

  • Onsite maintenance at buyer location with on-demand visits

  • 25% quantity/duration variation allowed at issue and post-issuance

  • Canon OEM authorization required with local office in consignee state

Important Clauses

Payment Terms

Not explicitly stated; service terms indicate no extra payment for replacements during comprehensive repair

Delivery Schedule

Onsite service visits on demand; no fixed delivery window provided

Penalties/Liquidated Damages

Not specified in data; escalation matrix and service availability implied

Bidder Eligibility

  • Must be an OEM authorized Canon service provider

  • Office location in the state of the consignee

  • Ability to provide on-demand onsite maintenance visits

  • Proof of past similar maintenance experience accepted

Past Similar Tenders (Historical Results)

5 found

Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep

Workshop Projects Organization

PATNA, BIHAR

Posted: 3 December 2025
Closed: 24 December 2025
GEM

Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep

Indian Air Force

GAUTAM BUDDHA NAGAR, UTTAR PRADESH

Posted: 29 April 2025
Closed: 17 June 2025
GEM

Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep

N/a

CENTRAL DELHI, DELHI

Posted: 19 February 2025
Closed: 6 March 2025
GEM

Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep

Indian Army

DEHRADUN, UTTARAKHAND

Posted: 15 September 2025
Closed: 3 October 2025
GEM

Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep

N/a

CENTRAL DELHI, DELHI

Posted: 21 March 2025
Closed: 28 March 2025
GEM

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates or execution certificates from clients

4

Financial statements or equivalent financial proof

5

EMD/Security deposit documents (if applicable)

6

Technical bid documents and OEM authorizations (Canon) proving OEM authorized service capability

7

Certificate of incorporation or business registration

8

Proof of local office in the state of consignee

Frequently Asked Questions

How to bid for the Department Of Official Language photocopier maintenance tender in 2025?

Bidders must be Canon OEM authorized with proof of authorization, maintain a local office in the consignee state, and submit onsite maintenance capability documents. Include past maintenance contracts, geographic service coverage, and the requested certificates. The bid requires onsite visits on demand and comprehensive repair coverage without extra part charges.

What documents are required for the Canon photocopier service tender submission in 2025?

Submit GST registration, PAN, OEM authorization certificates, experience proofs, contract/client execution certificates, financial statements, and proof of a local office in the consignee state. Include toll-free support details and escalation matrix as part of the service capability documentation.

What are the service requirements for onsite maintenance of Canon photocopiers?

Onsite maintenance must be performed at the buyer’s location on demand, with fully comprehensive repair coverage by the bidder. Genuine Canon parts should be used, and no extra payment should be required for replacements under warranty-like coverage.

What is the variation allowed in contract quantity or duration for this tender?

The contract permits a variation of up to 25% at the time of issue, and this same limit applies after contract issuance. Bidders must accept revised quantity or duration within this limit.

What qualifies as past experience proof for the maintenance contract?

Acceptable proofs include contract copies with invoices and bidder self-certification, client execution certificates with contract value, or other documents like third-party inspection notes indicating successful service execution.

What is the required service support structure for this procurement?

Bidders must provide a dedicated toll-free service number and an escalation matrix for service support, ensuring rapid issue resolution and clear contact pathways for the buyer.

Where should the service provider be located for eligibility in this bid?

The service provider must have an office located in the state of the consignee, with documentary evidence to be submitted as part of bid qualification.

What is the estimated value and scope of the photocopier maintenance contract?

Estimated value is ₹5,000.00; scope covers annual maintenance for Canon monochrome/laser photocopiers, including onsite visits, with OEM-authorized service coverage and no separate payment for covered repairs.