Revenue And Disaster Management Department Haryana Service Contract Tender Gurgaon Haryana 2026 - 1 Year + 2 Year Extension Terms
Progress
Key Highlights
- • Dedicated toll-free service support line required
- • In-state service office evidenced with documentary proof
- • Escalation matrix with direct contact numbers
- • Contract validity of 1 year with possible 2-year extension on same terms
- • Quantity/duration flexibility up to 50% at contract issue and post-award
- • ATC clauses governing extension and scope adjustments
- • Mandatory certificate uploads; ATC/Corrigendum compliance
- • No BOQ items specified; emphasis on service provisioning
Tender Overview
The opportunity is issued by the Revenue And Disaster Management Department Haryana for a service contract in GURGAON, HARYANA 122001. The project duration starts with a one-year contract from award date, with potential extension up to two additional years on the same terms. A 50% adjustment to contract quantity or duration may be exercised at contract issue and thereafter, within defined limits, per the ATC. The procurement emphasizes firm presence in the consignee’s state and dedicated service channels. No BOQ items are listed, indicating a primarily service-oriented engagement rather than a goods lot. This tender includes standard ATC clauses around quantity/duration flexibility and post-award extension, with emphasis on service readiness and governance.
Technical Specifications & Requirements
- Office presence in-state: Service provider must maintain an office in the state of the consignee; documentary evidence required.
- Dedicated service support: Vendor/ OEM must offer a dedicated or toll-free telephone number for service support.
- Escalation matrix: A clearly defined escalation path with telephone numbers is mandatory.
- ATC clauses: The contract shall be valid for one year from award; extension up to two years may be granted at the same rates and terms, at the discretion of the competent authority.
- ATC delivery of services: Clause-driven flexibility for contract quantity/duration up to 50% at issue, with possible adjustments post-award.
- ATC compliance: Includes text-based ATC clauses ensuring service availability, performance standards, and renewal terms.
- ATC documentation: Bidder must upload all referenced certificates and comply with ATC/Corrigendum requirements; non-compliance risks rejection.
Terms, Conditions & Eligibility
- Contract duration: Initial term one year; option to extend up to three years total (1+2) at same terms.
- Quantity/duration flexibility: Up to 50% change at contract issue and post-award within allowance.
- Office presence: Evidence of in-state service office required.
- Support channels: Dedicated toll-free line for service support and escalation matrix required.
- Documentation: Upload all required certificates and ATC documents; non-submission may lead to rejection.
- ATC extension discretion: Extensions subject to competent authority approval and performance during the initial year.
- Other notes: No BOQ items listed; focus is on service provision and governance rather than tangible goods.
Key Specifications
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- Service contract in Gurgaon, Haryana (state-level requirements)
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- Initial contract term: 1 year with potential extension up to 2 years
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- Contract quantity/duration may be increased by up to 50% at issue and (subject to amendment) post-award
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- In-state service office evidence required; dedicated support channel (toll-free)
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- Escalation matrix with direct contact details must be provided
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- Compliance with ATC and Corrigendum requirements; non-submission may lead to rejection
Terms & Conditions
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One-year contract with potential extension up to two years on same terms
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50% quantity/duration adjustment permitted at contract issue and post-award
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In-state service office and dedicated toll-free support mandatory
Important Clauses
Payment Terms
Not specified in data; ATC may define delivery and payment terms in final contract
Delivery Schedule
Not specified in data; final schedule to be defined in award and ATC
Penalties/Liquidated Damages
Not specified in data; typical ATC governs performance and extension terms
Bidder Eligibility
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Evidence of in-state presence (office) in Haryana
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Dedicated service/support capability (toll-free line)
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Compliance with ATC/Corrigendum and certificate submissions
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Experience with similar service contracts (as per terms)
Tender Data
Bid Details
Quantity
54
Bid Validity
30 (Days)
Bid Type
Service
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Delivery Details
Delivery Locations
1
Delivery Cities
Gurugram
Delivery Pincodes
122001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Vineet | 122001,Mini Secretariat Gurugram | Gurugram | Haryana | 122001 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 6
GeM-Bidding-9988939.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
5
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar service contracts
Financial statements (last 3 years)
EMD/Security deposit (as applicable in ATC)
Technical bid documents and compliance certificates
OEM authorizations (if applicable)
Documentary evidence of in-state office
Frequently Asked Questions
Key insights about HARYANA tender market
What documents are required for the Gurgaon service tender in Haryana 2026?
Bidders must submit GST registration, PAN, experience certificates for similar work, financial statements, EMD documents, technical compliance, OEM authorizations if needed, and documentary evidence of an in-state service office. All documents should align with ATC and corrigendum requirements to avoid rejection.
How long is the initial contract term for this Haryana tender and can it be extended?
The initial term is one year from award. The contract may be extended for up to two additional years on the same rates, terms, and conditions at the discretion of the competent authority, subject to performance and ATC approvals.
What is the quantity/duration flexibility allowed in this Haryana procurement?
The buyer may adjust contract quantity or duration by up to 50% at the time of issue and may apply the same flexibility post-award, provided the service provider consents to the revised scope under ATC terms.
What constitutes the in-state service office requirement for Haryana bids?
Bidders must provide documentary evidence of an office located within Haryana to support service delivery. This is mandatory to meet eligibility for the Gurgaon procurement and ensures timely service support.
What are the escalation and toll-free support requirements in this tender?
Bidders must offer a dedicated/toll-free service support line and an escalation matrix with direct telephone numbers. The matrix should enable prompt escalation for issues and must be included in the bid submission.
What happens if a bidder fails to submit ATC/corrigendum documents?
Failure to upload ATC-related certificates and corrigendum documents risks bid rejection, as the buyer explicitly requires compliance with these terms for eligibility and contract execution.
Are there any BOQ items in this Haryana tender for service contracts?
No BOQ items are listed in the tender data. The procurement focuses on service provision, with ATC terms governing adjustments rather than a goods-based bill of quantities.
What standards or certifications are expected for this Haryana service contract?
While specific standards aren’t listed, bidders should align with ATC requirements and provide applicable certifications with bid documents. Ensure all certificates match the tender’s Corrigendum and in-state service obligations.