AMC of Integrated Security and Surveillance System - Comprehensive Maintenance of Large CCTV system
Central Board Of Excise And Customs (cbec)
RAIGAD, MAHARASHTRA
Bid Publish Date
09-Jun-2026, 6:01 pm
Bid End Date
19-Jun-2026, 6:00 pm
EMD
₹12,00,000
Value
₹4,18,00,000
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
The procurement concerns AMC for an Integrated Security and Surveillance System across multiple government buildings in CENTRAL DELHI, DELHI 110002, under the Women Safety Division. The scope encompasses Comprehensive Maintenance Contract for CCTV systems including hardware, software, networking, licenses, and consumables. Estimated value is ₹41,800,000 with an EMD of ₹1,200,000. The tender is reserved for CPSUs; the service provider must have an office in the consignee state. A 25% quantity/duration flexibility is permitted with consent. This contracting opportunity targets CPSU vendors with robust service centers and OEM authorisation.
AMC scope: Integrated Security and Surveillance System maintenance (CCTV) including hardware, software, networking, licenses, consumables
EMD value: ₹1,200,000; forms of security acceptable include Fixed Deposit Receipt
Delivery/implementation: Local service office in consignee state with proof
Authorization: OEM manufacturer authorization required
Support: Dedicated toll-free number and escalation matrix
Warranty/maintenance: Not explicitly stated; refer to contract terms for SLA and penalties
CPSU-only bid eligibility with local service office requirement
EMD ₹1,200,000; optional FDR-based security acceptable
Contract may be increased up to 25% in quantity or duration with consent
EMD is required; FDR accepted as EMD; payment terms to be defined in contract
Service availability via dedicated support; delivery timelines to be specified in the contract
Penalties scope not detailed; escalation matrix required for service issues
CPSU eligibility confirmed; non-CPSU bids may be rejected
Local service office presence in the consignee state with documentation
OEM authorization and service provider credentials supplied
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
AMC of Integrated Security and Surveillance System - Comprehensive Maintenance Contract for CCTV Surveillance System installed in various Government buildings; Comprehensive; Hardware, Software, Networking System, License; Consumables to be provided ..
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Main Document
SCOPE_OF_WORK
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
Central Board Of Excise And Customs (cbec)
RAIGAD, MAHARASHTRA
N/a
KANCHIPURAM, TAMIL NADU
Indian Army
PUNE, MAHARASHTRA
Indian Navy
ERNAKULAM, KERALA
Indian Navy
VISAKHAPATNAM, ANDHRA PRADESH
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for CCTV/AMC projects
Financial statements or solvency proof
EMD submission document (including acceptable forms such as Bank Guarantee or Fixed Deposit Receipt)
OEM authorization/certificates proving manufacturer affiliation
Technical bid/compliance certificates and service support details
Escalation matrix and dedicated toll-free contact information
FDR submission proof (if using EMD via Fixed Deposit Receipt)
Any other certificates requested in ATC/Corrigendum
Key insights about DELHI tender market
Bidders must be CPSUs or meet CPSU eligibility, provide an office in the consignee state, submit OEM authorization, EMD ₹1,200,000 (FDR acceptable), and include service escalation matrix. The contract covers hardware, software, networking, licenses, and consumables for comprehensive CCTV maintenance.
Prepare GST registration, PAN, experience certificates for CCTV/AMC projects, financial statements, EMD proof (or FDR), OEM authorization, technical compliance certificates, service support details, escalation matrix, and proof of local office presence.
EMD is ₹1,200,000; bidders may submit a Fixed Deposit Receipt endorsed for withdrawal only by the pledgee or Pay and Accounts Officer. Scanned EMD proof must be uploaded with bid and hardcopy delivered within 5 days after bid end/opening.
Scope includes hardware, software, networking, licenses, and consumables for integrated CCTV surveillance across government buildings, with maintenance services and incident support as part of the Comprehensive Maintenance Contract.
Bidder must provide a dedicated toll-free service number and an escalation matrix with telephone contacts. OEM authorization and a local service office in the consignee state are mandatory to demonstrate rapid support capability.
The buyer may increase contract quantity or duration up to 25% at issuance, and after issuance, further increases require consent. For lumpsum service contracts, the scope/value may increase up to 25% with provider agreement.
Institute Of Secretariat Training And Management (istm)
📍 SOUTH DELHI, DELHI
Airports Authority Of India
📍 MUMBAI, MAHARASHTRA
Bhabha Atomic Research Centre
📍 MUMBAI, MAHARASHTRA
Indian Navy
📍 ERNAKULAM, KERALA
Indian Navy
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Main Document
SCOPE_OF_WORK
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS