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GEM

N/A Tender for AMC of Integrated Security and Surveillance System Central Delhi 2026 - CCTV Comprehensive Maintenance Standardised IS/Specifications

Bid Publish Date

09-Jun-2026, 6:01 pm

Bid End Date

19-Jun-2026, 6:00 pm

EMD

₹12,00,000

Value

₹4,18,00,000

Progress

Issue09-Jun-2026, 6:01 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 12

Tender Overview

The procurement concerns AMC for an Integrated Security and Surveillance System across multiple government buildings in CENTRAL DELHI, DELHI 110002, under the Women Safety Division. The scope encompasses Comprehensive Maintenance Contract for CCTV systems including hardware, software, networking, licenses, and consumables. Estimated value is ₹41,800,000 with an EMD of ₹1,200,000. The tender is reserved for CPSUs; the service provider must have an office in the consignee state. A 25% quantity/duration flexibility is permitted with consent. This contracting opportunity targets CPSU vendors with robust service centers and OEM authorisation.

  • Location: CENTRAL DELHI, DELHI
  • Organization: N/A (Women Safety Division)
  • Category: AMC of Integrated Security and Surveillance System
  • Estimated value: ₹41,800,000; EMD: ₹1,200,000
  • Key differentiator: CPSU reservation and local service presence requirement
  • Unique aspect: FDR-based EMD/Performance Security option offered

Technical Specifications & Requirements

  • Scope: Comprehensive maintenance for CCTV surveillance, including hardware, software, networking, licenses, and consumables
  • EMD: ₹1,200,000; payment terms and FDR options allowed for EMD/Performance Security
  • Delivery/Implementation: Local service office in consignee state; dedicated/OEM support contact with toll-free service
  • Documentation emphasised: OEM authorization, manufacturer certification, and service escalation matrix
  • Standards/Certifications referenced: ISI/ISO where applicable; exact standards not specified in data provided
  • Reserved for CPSUs only; non-CPSU bids may be rejected
  • Term: Clause allows up to 25% increase in scope/duration with consent
  • Penalties: Not explicitly stated; escalation process required

Terms, Conditions & Eligibility

  • EMD: ₹1,200,000; submission via acceptable form (FDR allowed) with bid
  • CPSU reservation: Bid restricted to CPSUs; non-CPSU bids may be rejected
  • Local presence: Office of service provider in consignee state; evidence to be submitted
  • Documentation: OEM authorization, certificates, and service support details mandatory
  • Bank/financial health: No liquidation or bankruptcy; bid undertaking required
  • Support: Dedicated toll-free service number and escalation matrix required

Key Specifications

  • AMC scope: Integrated Security and Surveillance System maintenance (CCTV) including hardware, software, networking, licenses, consumables

  • EMD value: ₹1,200,000; forms of security acceptable include Fixed Deposit Receipt

  • Delivery/implementation: Local service office in consignee state with proof

  • Authorization: OEM manufacturer authorization required

  • Support: Dedicated toll-free number and escalation matrix

  • Warranty/maintenance: Not explicitly stated; refer to contract terms for SLA and penalties

Terms & Conditions

  • CPSU-only bid eligibility with local service office requirement

  • EMD ₹1,200,000; optional FDR-based security acceptable

  • Contract may be increased up to 25% in quantity or duration with consent

Important Clauses

Payment Terms

EMD is required; FDR accepted as EMD; payment terms to be defined in contract

Delivery Schedule

Service availability via dedicated support; delivery timelines to be specified in the contract

Penalties/Liquidated Damages

Penalties scope not detailed; escalation matrix required for service issues

Bidder Eligibility

  • CPSU eligibility confirmed; non-CPSU bids may be rejected

  • Local service office presence in the consignee state with documentation

  • OEM authorization and service provider credentials supplied

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

AMC of Integrated Security and Surveillance System - Comprehensive Maintenance Contract for CCTV Surveillance System installed in various Government buildings; Comprehensive; Hardware, Software, Networking System, License; Consumables to be provided ..

Authority Records

MINISTRY OF HOME AFFAIRS

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Documents 4

GeM-Bidding-9396045.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for CCTV/AMC projects

4

Financial statements or solvency proof

5

EMD submission document (including acceptable forms such as Bank Guarantee or Fixed Deposit Receipt)

6

OEM authorization/certificates proving manufacturer affiliation

7

Technical bid/compliance certificates and service support details

8

Escalation matrix and dedicated toll-free contact information

9

FDR submission proof (if using EMD via Fixed Deposit Receipt)

10

Any other certificates requested in ATC/Corrigendum

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for the CCTV AMC tender in Central Delhi with CPSU reservation?

Bidders must be CPSUs or meet CPSU eligibility, provide an office in the consignee state, submit OEM authorization, EMD ₹1,200,000 (FDR acceptable), and include service escalation matrix. The contract covers hardware, software, networking, licenses, and consumables for comprehensive CCTV maintenance.

What documents are required for the CCTV AMC procurement in Delhi?

Prepare GST registration, PAN, experience certificates for CCTV/AMC projects, financial statements, EMD proof (or FDR), OEM authorization, technical compliance certificates, service support details, escalation matrix, and proof of local office presence.

What are the EMD options for the Central Delhi CCTV maintenance tender?

EMD is ₹1,200,000; bidders may submit a Fixed Deposit Receipt endorsed for withdrawal only by the pledgee or Pay and Accounts Officer. Scanned EMD proof must be uploaded with bid and hardcopy delivered within 5 days after bid end/opening.

What is the scope included under the AMC for CCTV systems?

Scope includes hardware, software, networking, licenses, and consumables for integrated CCTV surveillance across government buildings, with maintenance services and incident support as part of the Comprehensive Maintenance Contract.

What are the eligibility criteria for service support and escalation?

Bidder must provide a dedicated toll-free service number and an escalation matrix with telephone contacts. OEM authorization and a local service office in the consignee state are mandatory to demonstrate rapid support capability.

What are the 25% scope/duration flexibilities in this tender?

The buyer may increase contract quantity or duration up to 25% at issuance, and after issuance, further increases require consent. For lumpsum service contracts, the scope/value may increase up to 25% with provider agreement.

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