Tamil Nadu Rural Development and Panchayat Raj Department Desktop Computers & Multifunction Machines Tender 2025 - ISO 9001 & 25% Quantity Option

Tender Overview

The opportunity is issued by the Tamil Nadu Rural Development and Panchayat Raj Department for procurement in the entry/mid-level desktop computer and multifunction machine (MFM) categories. The scope includes supply, installation, testing and commissioning of the goods, with an option to adjust quantities by up to 25% during and after contract award. Bidders must ensure ISO 9001 certification for the supplier or OEM, and meet turnover criteria through audited statements or CA certificates. The contract emphasizes service support, including a dedicated toll-free helpline and an escalation matrix. This procurement emphasizes compliance with quality standards and post-sale service readiness across Tamil Nadu.

Key differentiators include the buy-side reserve for quantity adjustments, mandatory ISO 9001 certification, and structured service support with escalation protocols. The tender also requires OEM turnover validation and bidder turnover compliance over the last three financial years. The absence of BOQ items suggests a framework-like purchase with performance-based delivery and after-sales service as core components.

Technical Specifications & Requirements

• Product categories: Entry and Mid Level Desktop Computers (Q2); Multifunction Machine MFM (V2) (Q2)
• Scope: Supply, Installation, Testing and Commissioning (SITC) of goods
• Standards/Certifications: ISO 9001 certification for bidder or OEM
• Service: Dedicated toll-free service support number; formal escalation matrix
• Turnover: Minimum average annual turnover over the last 3 years for both bidder and OEM (as per bid document); proof via audited balance sheets or CA/Cost Accountant certificates
• Delivery/quantities: Option clause allows up to 25% quantity variation during contract execution with calculation guidance; minimum 30 days if extended, otherwise as original delivery period
• Documentation: Evidence of turnover and ISO 9001; bidder and OEM credentials validated
• Context: No BOQ items provided; procurement focuses on standard desktop and MFM categories with SITC requirements and quality assurances across Tamil Nadu

Terms, Conditions & Eligibility

• EMD/Financials: Turnover criteria for both bidder and OEM; documentary evidence via audited statements or CA/Cost Accountant certificate
• Delivery & SITC: Delivery period linked to order date; option to extend within the rule-based framework; minimum 30 days extension if quantity increases
• Service: Dedicated toll-free service support; detailed escalation matrix required
• Compliance: ISO 9001 certification mandatory for bidder or OEM; bidders must comply with option clause and SITC scope
• Documentation: GST registration, PAN, experience certificates, financial statements, and OEM authorizations as applicable to bid submission