Veer Narmad South Gujarat University Photocopier Maintenance Tender Surat Gujarat 2026 ISO/Canon Authorized Service
Progress
Tender Overview
The Veer Narmad South Gujarat University in Surat, Gujarat invites bids for full service and maintenance contracts of a Canon Multifunction Digital Color Copier (DFM). The procurement scope includesOEM authorized service coverage, with paper supplied by the buyer and toner/cartridge supplied by the service vendor. Estimated value is ₹3,00,000 with a flexible quantity/duration clause of up to 25% at contract issuance or during execution. The vendor must support dedicated service channels, including a toll-free number and an escalation matrix. No BOQ items are listed, indicating a bundled service contract rather than discrete line items.
- Organization: Veer Narmad South Gujarat University
- Location: Surat, Gujarat 394101
- Category: Photocopier maintenance & service for Canon DFM
- Key differentiator: OEM authorized service requirement, buyer-supplied paper, and vendor-supplied toner/cartridge
- Tender context: Education department procurement for campus-wide copier upkeep
Technical Specifications & Requirements
- Product/Service: Full service and maintenance contract for Canon Multifunction Digital Color Copier (DFM)
- Delivery/Support: Dedicated service line with toll-free number; escalation matrix required
- Spare parts/consumables: Service provider to supply toner/cartridge; paper supplied by buyer; ensure OEM compatibility
- Standards/Compliance: Not explicitly specified in BOQ; OEM authorization implied by “OEM Authorized Service Provider”
- Scope details: Waranty/AMC terms and response times to be defined in ATC/SOW; file attachment referenced for detailed work scope
- Value indicators: Estimated value ₹3,00,000; quantity/duration adjustable up to 25% as per Buyer Clause 25%
Terms, Conditions & Eligibility
- EMD/Performance: Performance security via Account Payee Demand Draft (DD) or PBG; DD payable to Registrar, Veer Narmad South Gujarat University, Surat; delivery of hard copy within 15 days of award
- Scopes: Scope of Work document attached; ATC file available for scope specifics
- Financial/Standing: Bidder must not be in liquidation or bankruptcy; bid to include an undertaking
- Service & Support: Dedicated service contact and escalation matrix mandatory
- Variations: Up to 25% variation in contract quantity or duration permitted
- Documentation: Submission of standard bid documents per T&C including OEM authorization and technical compliance
Key Specifications
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Product/Service: Full service and maintenance contract for Canon Multifunction Digital Color Copier (DFM)
-
Estimated value: ₹3,00,000
-
Variation clause: Up to 25% change in quantity or duration at contract issue or during execution
-
Consumables: Toner/Cartridge to be supplied by Service Provider; Paper to be supplied by Buyer
-
Support channel: Dedicated toll-free service number and Escalation Matrix
-
Delivery/Implementation: Not specified in BOQ; refer ATC/SOW for exact response times and service levels
Terms & Conditions
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EMD/Performance security via DD or PBG; DD payable to Registrar, Surat; hard copy due within 15 days
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25% variation in scope allowed; lumpsum scope may permit value increase with consent
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OEM authorized service provider required; Canon DFM maintenance; service channels must be available
Important Clauses
Payment Terms
Performance security via DD or PBG; DD to Registrar of the University; payment terms to be defined in ATC
Delivery Schedule
Response times and service levels to be detailed in SOW/ATC; no fixed delivery schedule in BOQ
Penalties/Liquidated Damages
Penalty/LD terms to be defined in ATC; escalation matrix required for service failures
Bidder Eligibility
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OEM authorization as Canon Authorized Service Provider or equivalent
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Experience in maintaining Canon DFM or similar multifunction copiers
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Financial stability evidenced by annual turnover and latest financial statements
Tender Data
Bid Details
Quantity
30000
Bid Type
Two Packet Bid
Bid Validity
150 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
6
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Full Service and Maintenance Contracts of Photocopier Machine - Multifunctional Digital Color Copier Machine (DFM); Canon; OEM Authorised Service Provider, OEM; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not ..
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
14
Pre-Bid & Qualification
Pre-Bid Date
06-10-2026 16:00:00
Pre-Bid Venue
Purchase Cell, Veer Narmad South Gujarat University, Surat. (online link : VNSGU Purchase Cell General Meeting Link https://meet.google.com/gbx- krwp-czt) Contact No. 0261-2203042
Delivery Details
Delivery Locations
1
Delivery Cities
Surat
Delivery Pincodes
395007
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Hingu Sandeepkumar Kantilal | 395007,First Floor, Computer Pool, Opp. Canteen, Veer Narmad South Gujarat University. | Surat | Gujarat | 395007 | 30000 | - | Number of Machines to be served : 3 Number of Months during the Contract Period : 12 |
Authority Records
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Documents 7
GeM-Bidding-9978190.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
17-Oct-2026, 8:30 am
Opening Date
18-Oct-2026, 8:30 am
Categories
3
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Required Documents
GST registration certificate
PAN card
Experience certificates for similar Canon DFM maintenance contracts
Financial statements or bank statements to demonstrate financial stability
EMD/Performance security submission documentation (DD or PBG) as per ATC
Technical bid documents demonstrating OEM authorization for Canon DFM
OEM authorization/authorization letter from Canon or authorized service provider
Notices of liquidation or bankruptcy undertaking (if applicable)
Escalation matrix and dedicated service contact details
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for the photocopier maintenance tender in Surat Gujarat 2026?
Bidders must submit GST, PAN, financial statements, and experience certificates, along with OEM authorization for Canon DFM service. Include EMD/performance security as per ATC, and provide a toll-free service number with escalation matrix. Delivery terms and scope will be defined in the ATC/SOW.
What documents are required for the Canon DFM service contract in Surat?
Required documents include GST registration, PAN, company financials, prior experience certificates for similar maintenance, OEM authorization, technical bid, and EMD/Performance security documents. DD payable to Registrar, Veer Narmad South Gujarat University, Surat, with hard copy due within 15 days of award.
What are the key eligibility criteria for the Surat photocopier tender?
Eligibility requires non-liquidity, non-bankruptcy status, OEM authorization for Canon service, demonstrated experience with Canon DFM or similar devices, and sufficient financial health evidenced by statements or turnover. An undertaking confirming financial soundness is also required.
What is the estimated contract value and scope variation in this tender?
The estimated contract value is ₹3,00,000. A 25% scope/quantity variation is allowed at issuance or during execution, subject to mutual consent as per Buyer Clause 25%.
What are the service support requirements for bidders in this tender?
Bidders must provide a dedicated toll-free service line and an escalation matrix for Canon DFM maintenance, ensuring timely call response and issue resolution as per ATC/SOW.
When is the payment and security submission deadline for this tender?
Payment terms are defined in the ATC; security is via DD or PBG with DD payable to Registrar, VNSGU; hard copy delivery within 15 days of award. Ensure submission with bid documents as per T&C.