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The National Rural Health Mission (NRHM) State Health Society, Gujarat, seeks a Comprehensive Maintenance Contract (CMC) for a pre-owned Meril 3-Part Cell Counter under the Health & Family Welfare Department. Estimated value is ₹50,000 with a one-year CMC term. The contract is for an on-site monthly preventive maintenance regime, plus unlimited breakdown support during the year, targeting uninterrupted operation of the Meril 3-Part Cell Counter in Gujarat facilities. Unique terms include OEM-spare parts usage, 48-hour breakdown response, and calibration as per OEM recommendations. This procurement emphasizes minimal downtime and genuine OEM support, with a strong emphasis on predictable service costs via monthly visits and no travel charges.
Product name: Meril 3-Part Cell Counter
Contract type: Comprehensive Maintenance Contract (CMC) on a monthly basis
CMC duration: 1 year; PM visits: 12 per year
Breakdown support: unlimited visits; response time: within 48 hours
Inclusions: labour, service charges, repair/replacement of defective parts; calibration per OEM
Exclusions: reagents, QC materials, calibrators, routine consumables unless specified
CMC period of one year with monthly preventive maintenance
Unlimited breakdown visits with 48-hour response; no extra travel charges
OEM-approved spare parts only; calibration per OEM guidelines
GST, PAN, experience certificates, and authority letter required for bid submission
Payment terms are defined in ATC; no explicit EMI/advance data in the tender.
Preventive maintenance visits occur monthly; breakdown visits within 48 hours of complaint.
No explicit LD data provided; penalties would be governed by ATC terms and service performance.
Experience in biomedical equipment maintenance for clinical analyzers
Ability to procure OEM-approved spare parts for Meril devices
Compliance with GST and PAN requirements; no blacklist record
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
Bid Splitting Applied
No
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - meril 3 part cell counter; meril; Comprehensive Maintenance Contract (CMC); monthly basis; No
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Locations
1
Delivery Cities
Narmada
Delivery Pincodes
391120
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Rajwala Prashantkumar | 391120,SUB DISTRICT HOSPITAL GARUDESHWAR TA: GARUDESHWAR | Narmada | Gujarat | 391120 | 1 | - | Number of months within the contract period for which service is required : 12 |
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Main Document
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GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS
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GST certificate copy
PAN card
Authority letter mentioning bid number
Experience certificates for biomedical equipment maintenance
No blacklist/notary affirmation
Any OEM authorization or service capability documents (if available)
Key insights about GUJARAT tender market
Submit GST and PAN documents, authority letter with bid number, experience certificates, and a no-blacklist affirmation. Ensure OEM-spare parts compatibility and that the annual PM plan includes 12 visits; breakdown support is unlimited with 48-hour response. Follow ATC payment terms once issued.
Required documents include GST certificate, PAN card, authority letter mentioning bid number, experience certificates for biomedical maintenance, and a notarized no-blacklist statement. OEM authorization documents improve compliance; ensure service capability for Meril 3-Part Cell Counter.
Key requirements specify a one-year CMC, monthly PM visits (12/year), unlimited breakdown visits, 48-hour breakdown response, OEM-spare parts usage, and calibration per OEM recommendations. Reagents and consumables are excluded unless specified.
PM schedule begins on contract commencement date; there will be exactly 12 preventive maintenance visits over the first year, with monthly cadence and documented service reports after each visit.
Vendor must minimize downtime; breakdowns attended within 48 hours; unlimited breakdown visits included within the CMC period; no extra charges for travel or engineer visits.
Payment terms are specified in the ATC and not detailed in the basic tender data; bidders should await ATC release and ensure compliance with OEM parts and service delivery milestones.