Haridwar Natural Gas Pvt Ltd Consumer Satisfaction Survey Tender Haridwar Uttarakhand PNGRB Agencies 2026
Bid Publish Date
08-Aug-2026, 6:08 pm
Bid End Date
22-Aug-2026, 5:00 pm
Location
Progress
Tender Overview
Haridwar Natural Gas Pvt Ltd invites bids for consumer satisfaction survey services in Haridwar, Uttarakhand. Tender limited to PNGRB-approved agencies: Mott MacDonald Private Limited, RSB Insights and Analytics, ORG India, and Hansa Research Group Private Limited. No Bill of Quantities is published, and the estimated value is not disclosed. The procurement focuses on market research and feedback survey capabilities rather than a defined product rollout. The restricted bidder set reflects regulatory alignment with PNGRB consumer survey mandates, emphasizing industry-specific survey expertise and robust data analytics.
Key Specifications
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Service: Consumer Satisfaction Surveys (quantitative & qualitative)
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Estimated value: Not disclosed
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Eligibility: PNGRB-listed agencies only
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Location scope: Haridwar, Uttarakhand
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Deliverables format: survey design, data collection plan, analysis, and final report
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Data security: standard market research data handling best practices
Terms & Conditions
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Restricted bidder list: four PNGRB-approved agencies
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No BOQ items published; scope inferred from survey services
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Exact EMD/payment terms not disclosed; prepare per PNGRB norms
Important Clauses
Payment Terms
Payment terms not specified; bidders should propose milestones linked to survey design, fieldwork completion, and final report delivery, with clear invoicing rights.
Delivery Schedule
No explicit schedule provided; bidders must align proposal timeline with Haridwar procurement norms and project milestones.
Penalties/Liquidated Damages
No LD details provided; bidders should include penalty framework for delays or quality shortfalls in their bid.
Bidder Eligibility
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Must be PNGRB-approved agency for consumer surveys
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Demonstrated experience in qualitative and quantitative market research
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Capability to conduct region-specific surveys in Uttarakhand
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Proven data security and ethical handling of respondent information
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Survey or Market Research Services/ Program evaluation or assessment survey services/Feedback Survey - As per tender; Quantitative & Qualitative
Delivery Details
Delivery Locations
1
Delivery Cities
Haridwar
Delivery Pincodes
249401
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Vivek Vohra | 249401,129 NEW HARIDWAR COLONY, NEAR MATRACHAYA HOSPITAL RANIPUR MODE HARIDWAR | Haridwar | Uttarakhand | 249401 | Project / Lumpsum Based | - | - |
Authority Records
BID & GeM Expert Consultancy
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Documents 6
GeM-Bidding-9729947.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
7
Required Documents
GST Registration Certificate
Permanent Account Number (PAN) Card
Experience Certificates (consumer survey / market research projects)
Financial Statements (last 2 years) or turnover proof
EMD/Security Deposit as per tender terms
Technical Bid Documentation (methodology, sample questionnaires, data security measures)
OEM/Agency Authorization (where applicable)
Tax Compliance Certifications (GST, TDS if applicable)
Frequently Asked Questions
Key insights about UTTARAKHAND tender market
How to bid for consumer survey services in Haridwar with PNGRB-listed agencies?
Bidders must belong to PNGRB-approved agencies and submit standard GST/PAN documents, experience certificates, and financial statements. Prepare a detailed survey design, data collection plan, and analysis methodology aligned to consumer satisfaction benchmarks. Ensure compliance with Haridwar procurement guidelines and submit all required documents at bid submission.
What documents are required for this Haridwar consumer survey tender?
Submit GST registration, PAN card, past experience certificates for similar surveys, financial statements for the last two years, EMD deposit, and the technical bid with survey design, sampling plan, instrument design, and data security measures as per TERMS AND CONDITIONS.
Which agencies are eligible for the PNGRB consumer survey tender in Haridwar?
Eligible agencies are limited to four PNGRB-affiliated firms: Mott MacDonald Private Limited, RSB Insights and Analytics, ORG India, and Hansa Research Group Private Limited. Subcontracting must be disclosed and approved as per tender terms and PNGRB guidelines.
What are the technical expectations for the consumer survey in Uttarakhand?
Proposals should cover both quantitative and qualitative components, with a clear instrument design, sampling plan, fieldwork execution, data analysis, and final reporting. Emphasize ethical respondent handling, data privacy, and clear actionable insights for Haridwar energy-sector stakeholders.
When is the bid submission deadline for the Haridwar survey tender?
The exact submission deadline is not provided in the data. Bidders should monitor official procurement portals for Haridwar contracts and ensure submission aligned with PNGRB-regulated timelines and local bidding windows.
What are the payment terms typically for Haridwar market research tenders?
Payment terms are not specified here; bidders should propose milestone-based payments tied to deliverables such as design approval, fieldwork completion, data validation, and final report submission, with a clear invoicing schedule and 30-60 day payment window post-delivery.
How to demonstrate PNGRB-aligned experience for this bid in Haridwar?
Showcase prior consumer survey projects approved by PNGRB or similar regulatory bodies, provide client references, project scope, sample questionnaires, and confirm adherence to PNGRB data collection standards and ethics, including respondent confidentiality and data handling.
What standards or certifications should be included in the bid for this survey?
Include credentials such as ISO-based data quality practices, methodological compliance with market research standards, and any client-specific requirements. While no explicit standard is listed, emphasize reliability, validity, and transparency in reporting results.