Centre for Development of Advanced Computing Call Centre Manpower Supply Tender India 1-Year 2025

Tender Overview

Centre for Development of Advanced Computing (CDAC), operating under the Department of Electronics and Information Technology, seeks a manpower supply for call centre operations for a one-year contract across India. The estimated bid security is ₹2,500,000 (EMD). Unique terms include an excess settlement option allowing added charges up to a defined percentage in invoices, with mandatory supporting documents. The buyer may adjust contract quantity or duration by up to 50% during contract issuance and execution. This procurement targets experienced, compliant service providers capable of scalable staffing for government-driven helpline operations.

This tender emphasizes flexible invoicing and scope adjustments, signaling a need for robust project governance, transparent pricing, and scalable call-centre staffing models to meet fluctuating demand across nationwide operations. The absence of BOQ items suggests a broad service scope with standard outsourcing SLAs rather than fixed deliverables, making vendor capability in workforce management and compliance critical.

Technical Specifications & Requirements

• Category: Manpower outsourcing for call centre operations (one-year duration) across India
• EMD: ₹2,500,000 expected to accompany bid submission
• Invoices & charges: Possible “excess settlement” involving additional charges up to a defined percentage; mandatory documentation for such charges
• Quantity/Duration flexibility: Up to 50% adjustment permitted before contract issuance and during execution
• Reporting: Requirements likely include staffing reports, attendance, quality metrics, and SLAs aligned with government procurement norms
• Compliance: Bidders must demonstrate capability to supply, manage, and supervise call centre personnel in line with government standards
• Delivery Scope: Nationwide coverage; no specific site listed in the data provided

Terms, Conditions & Eligibility

• Excess settlement option enables service providers to bill added charges within the agreed cap, with mandatory supporting documents
• Quantity/Duration flexibility up to 50% at contract issue time and during execution; bidders must accept revised terms
• Bid security/EMD: ₹2,500,000 to be submitted as part of bid
• Documentation: Standard eligibility and compliance documents likely required (GST, PAN, turnover, experience), though not exhaustively specified
• Contractual adjustments: The buyer reserves rights to modify scope up to 50% without penalty to enforce performance
• SLA expectations: Implicit government procurement standards for service levels, response times, and accountability