Social Welfare Department Delhi Manpower Outsourcing Tender 2025 - Unskilled Labour, IS 550/Hr Standards, Rs 154.22 Cr

Tender Overview

The Social Welfare Department, Delhi invites bids for Manpower Outsourcing Services focused on unskilled, minimum wage staff with medical/healthcare exposure. Estimated value is ₹154,218,159.40 with an EMD of ₹4,626,544. Work will span multiple locations across Delhi, with department-directed placement and male/female allocation as required. The contract permits quantity or duration adjustments subject to performance, and bidders must maintain compliance with labour and safety regulations, including extra-high voltage safety protocols when applicable. An in-state service provider is required, supported by a dedicated service helpline and escalation matrix. The tender emphasizes solvency proof of at least ₹1 crore and police verification for hired manpower. Bidders should anticipate wage payments to staff by the provider before claiming from the buyer, with statutory receipts furnished. Eligible bidders with prior hospital or healthcare home experience receive MSE preference.

This procurement prioritizes bidders capable of dynamic staffing across Delhi, ensuring wage compliance, labour law adherence, and robust service support. The scope includes management of payroll-related documents (PF/ESIC) and timely payroll disbursal, aligning with statutory requirements. Unique terms allow the buyer to modulate deployment based on performance, making ongoing reporting and audit readiness essential.

Technical Specifications & Requirements

• Category: Manpower outsourcing services for unskilled, minimum wage roles in healthcare/associated settings
• Estimated value: ₹154,218,159.40; EMD: ₹4,626,544
• Location: Delhi, India; workforce deployed across multiple Delhi locations as directed by the department
• Key compliance: safety with Extra High Voltage requirements where applicable; workmen compensation; insurance; public liability
• Solvency: Bid-specific solvency certificate of ₹1 crore from a nationalized bank; must mention GeM bid number
• Payment model: salaries paid by service provider upfront; reimbursement claimed with statutory documents (PF, ESIC) and bank statements
• Support & escalation: dedicated service hotline; formal escalation matrix; service provider/ OEM must maintain an in-state office
• Verification: Police verification responsibility of service provider; labour wage compliance across all acts
• Eligibility: MSE preference for prior hospital/mental-health-related experience; valid GST, PAN, and experience certificates required
• Wages & compliance: adherence to minimum wage norms; wage payment reports and statutory documentation mandatory

Terms, Conditions & Eligibility

• EMD: ₹4,626,544; payable via online or as specified in terms; refundable on bid outcome
• Experience & turnover: minimum prior experience in healthcare-related staffing; in-state office presence in Delhi
• Delivery/deployment: staff deployed across Delhi locations; department may alter locations and male/female mix during contract
• Payment terms: salaries paid by provider upfront; reimbursement after submission of PF/ESIC and bank statements
• Documentation: GST certificate, PAN, solvency certificate (₹1 crore) with bid, experience certificates, financial statements, PF/ESIC records, police verification
• Penalties: performance monitoring with escalation; non-compliance to safety or wage norms risks penalties under contract
• Warranty/AMC: not specified; focus remains on payroll compliance and safety obligations
• Warranty/Support: dedicated service support and escalation matrix required}