Indian Navy Repair and Overhaul Service for CCTV Camera System (V2) CP PLUS Tender 2026
Progress
Key Highlights
- • Dedicated/toll-free service support line required for CP PLUS CCTV service
- • Local service office in the consignee state with documentary proof
- • Mandatory prebid meeting attendance for site understanding
- • Escalation matrix with direct contact numbers for support
- • OEM/authorized service capability for CP PLUS V2 CCTV cameras
Tender Overview
The Indian Navy, under the Department Of Military Affairs, invites bids for Repair and Overhauling Service of CCTV System cameras (V2) from CP PLUS for buyer premises. The notice emphasizes service & support readiness, including a dedicated service office within the consignee state and a toll-free support line. While no BOQ items or estimated value are disclosed, the procurement centers on post-installation maintenance, timely service response, and on-site support capabilities by the OEM or authorized partner. A mandatory prebid meeting is required to ensure site-specific understanding and to align on service scope and escalation paths. This tender page highlights the critical need for a local service footprint and clear escalation channels, with emphasis on availability of service and post-sales assistance.
Technical Specifications & Requirements
- Product category: Repair and Overhauling Service for CCTV System cameras (V2) supplied by CP PLUS.
- Service scope: Post-installation maintenance, troubleshooting, and overhauls for CP PLUS CCTV cameras.
- Service center requirement: Office/branch must be located in the state of the consignee; documentary evidence required.
- Support infrastructure: Dedicated toll-free telephone line for service support; formal escalation matrix with contact numbers.
- Prebid: Mandatory attendance at prebid meeting for site understanding and bid clarification.
- OEM requirement: Bidder/OEM should demonstrate capability to service CP PLUS equipment and provide appropriate spares and technical support.
Terms, Conditions & Eligibility
- Eligibility: Bidder must not be under liquidation, court receivership, or similar proceedings; must upload undertaking.
- Documentation: Upload all certificates/documents sought in bid document, ATC, and corrigenda.
- Service footprint: Provide documentary evidence of a local service office in the consignee state and a dedicated toll-free support channel.
- Prebid: Mandatory attendance at prebid meeting; site visit for better understanding.
- Escalation: Include a formal escalation matrix with telephone numbers for service support.
- General: Bidder/OEM must comply with buyer ATC clauses and provide necessary compliance documents.
Key Specifications
-
Product/service names: Repair and Overhauling Service for CCTV Camera System (V2) from CP PLUS
-
Estimated value: Not disclosed
-
Delivery/installation: On-site service support at buyer premises; no BOQ items listed
-
Quality/standards: CP PLUS equipment, CP PLUS service compatibility emphasized
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Warranty/AMC: Not specified in data; to be defined in ATC
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Experience: Experience in CP PLUS CCTV maintenance implied through OEM service capability
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Testing: Not specified; rely on prebid/site inspection for scope confirmation
Terms & Conditions
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Mandatory prebid meeting attendance and site visit
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Local service office proof in consignee state required
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Dedicated toll-free service line and escalation matrix mandatory
Important Clauses
Payment Terms
Not disclosed in provided data; expected to be defined in ATC
Delivery Schedule
On-site repair/overhaul service with defined response times; exact timelines TBD in ATC
Penalties/Liquidated Damages
Not specified in data; to be detailed in ATC
Bidder Eligibility
-
Non-liquidation and financially solvent bidder
-
CP PLUS OEM/authorized service partner capability
-
Documentation as per bid conditions and prebid attendance
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | ADONAI TRADERS Under PMA | 13-08-2026 08:17:39 | |
| 2 | Alpha Omega Enterprises Under PMA | 13-08-2026 07:10:15 | |
| 3 | COMPUMATICS Under PMA | 12-08-2026 13:20:27 | |
| 4 | Rashi Enterprises Under PMA | 13-08-2026 08:23:35 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | Alpha Omega Enterprises Under PMA | Item Categories : Repair and Overhauling Service - Camera for CCTV System (V2); CP PLUS; Yes; Buyer Premises | |
| L2 | ADONAI TRADERS Under PMA | Item Categories : Repair and Overhauling Service - Camera for CCTV System (V2); CP PLUS; Yes; Buyer Premises | |
| L3 | Rashi Enterprises Under PMA | Item Categories : Repair and Overhauling Service - Camera for CCTV System (V2); CP PLUS; Yes; Buyer Premises |
Tender Data
Bid Details
Quantity
15
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Repair and Overhauling Service - Camera for CCTV System (V2); CP PLUS; Yes; Buyer Premises
Pre-Bid & Qualification
Pre-Bid Date
06-08-2026 10:00:00
Pre-Bid Venue
CONFERENCE ROOM, INS GOMANTAK
Delivery Details
Delivery Locations
1
Delivery Cities
SOUTH GOA
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | SOUTH GOA | SOUTH GOA | - | - | 15 | - | - |
Authority Records
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Documents 6
GeM-Bidding-9710235.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
5
Corrigendum Updates
1 Update Update
Extended Deadline
13-Aug-2026, 5:30 am
Opening Date
13-Aug-2026, 6:00 am
Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about GOA tender market
How to bid for Indian Navy CCTV repair tender in 2026?
Bidders must submit documentation as per ATC, including certificates and prebid attendance. Ensure CP PLUS OEM/service capability, establish a local service office in the consignee state, and provide a dedicated toll-free support line with an escalation matrix. The prebid meeting is mandatory to clarify site-specific scope.
What documents are required for CP PLUS CCTV service tender in India?
Required documents include corporate certificates showing financial standing, GST and PAN, OEM authorization or CP PLUS service capability, prior experience certificates, technical compliance documents, and evidence of a local service office in the consignee state; prebid attendance proof is also needed.
What is the delivery/response expectation for on-site CCTV service?
The tender requires on-site repair and overhaul service for CP PLUS cameras at buyer premises with a defined response time to be specified in ATC. Ensure a local service office and escalation matrix are in place to meet rapid on-site support requirements.
Which standards or certifications are mandated for this CP PLUS tender?
While explicit standards are not listed, OEM CP PLUS service capability and CP PLUS equipment compatibility are implied; bidders should provide OEM authorizations and service certifications as per ATC to demonstrate compliance.
What is the role of the prebid meeting for this tender?
The prebid meeting is mandatory and aims to ensure bidders understand site conditions, scope, and service expectations. Attendees must present their service capabilities, escalation processes, and evidence of local presence in the consignee state.
Who qualifies as a service partner for CP PLUS CCTV in this tender?
Qualifying partners must demonstrate CP PLUS OEM service capability, possess authorized service credentials, and have a local office in the consignee state with dedicated toll-free contact and a formal escalation matrix.
What is expected for escalation and after-sales support in this tender?
Bidders must provide a documented escalation matrix with direct phone numbers and a dedicated toll-free line for CP PLUS CCTV service, ensuring timely response and issue resolution post-installation.
Is there a mandatory site visit requirement for bidders?
Yes, a site visit is implied through the mandatory prebid meeting clause to understand location-specific service challenges and confirm the bidder’s ability to provide on-site repair/overhaul services.