Progress
Quantity
123
Bid Type
Two Packet Bid
Organization: Employees Provident Fund Organisation (EPFO) – Kerala region. Procurement: Annual Maintenance Service for a wide range of IT hardware and peripherals, including HP, Epson, Fujitsu, Cisco, and various switches, printers, scanners, and projectors. Estimated value: ₹95,700 with no stated EMD amount. Location: Palakkad, Kerala; delivery/installation at Kozhikode, Kerala. Scope covers maintenance, service support, and potentially on-site visits with a 25% variation allowance for quantity or duration. Unique aspect: multiple OEMs and device types under a single AMS contract. This tender seeks providers with local Kerala presence and EPF remittance compliance.
Product/service: Annual Maintenance Service for desktops, laptops, printers, scanners, switches, projectors, and thin clients across multiple OEMs
Estimated value: ₹95,700
Delivery location: Kozhikode, Kerala (installation and commissioning as applicable)
Eligibility: Kerala-based bidder with valid Shops & Establishment certificate and EPF remittances up-to-date
Support: Dedicated toll-free service line and local Kerala service office
25% contract quantity/duration variation allowed pre- and post-issuance
Delivery and commissioning at Kozhikode address; installation scope included if covered
Bidders must demonstrate ongoing financial health and absence of liquidation
Local presence in Kerala with EPF remittance compliance
Not explicitly defined; bidders should expect government-standard terms with milestone-based payments upon service acceptance
Delivery/installation at EPFO Kozhikode address; quantity/duration variation up to 25% allowed
Not specified; bidders should inquire about SLAs and potential penalties during bid clarification
Kerala-based bidder with valid Shops and Establishment certificate
Up-to-date EPF remittance compliance
Non-liquidation/bankruptcy status and financial stability demonstrated
Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
Debts Recovery Tribunal (drt) & Debts Recovery Appellate Tribunal (drat)
ERNAKULAM, KERALA
Employees Provident Fund Organisation (epfo)
SHIMOGA, KARNATAKA
N/a
BHOPAL, MADHYA PRADESH
The Cotton Corporation Of India Limited
RAJKOT, GUJARAT
Hqids
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar AMS projects
Financial statements demonstrating financial stability
Bid security/EMD details (as applicable when disclosed)
OEM authorizations for multi-brand servicing
Shops and Establishment certificate (Kerala)
Proof of EPF remittance compliance
Documentary evidence of local Kerala office/service facility
Service support toll-free/escalation matrix details
Key insights about KERALA tender market
Bidders must register in Kerala, provide Shops and Establishment certificate, ensure EPF remittance is current, and submit GST, PAN, financials, OEM authorizations, and experience certificates. The tender requires proof of local Kerala service presence and a dedicated support line. Ensure 25% quantity variation readiness.
Submit GST certificate, PAN, experience certificates for similar AMS, financial statements, EPF remittance proof, Shops and Establishment certificate (Kerala), OEM authorizations for multi-brand servicing, and proof of local Kerala office/service facility with escalation matrix.
The AMS covers desktops, laptops, printers (monochrome, color, inkjet, laser, and cartridges), scanners, switches (8/24 port), WLAN, and projectors, including HP, Epson, Fujitsu, and Cisco brands with service support in Kerala.
The buyer allows up to 25% variation in contract quantity or duration both before and after issuance, and bidders must accept revised quantities or durations accordingly.
The tender requires dedicated service support and an escalation matrix; while explicit warranty durations aren’t listed, bidders should propose SLA metrics and response times consistent with multi-brand AMS in Kerala.
Installation/commissioning is to be performed at the Employees PF Organisation address in Kozhikode, Kerala, with evidence of local service capability and on-site support arrangement during the contract period.
Bidders must provide a toll-free support line and an escalation matrix; service office presence must be verifiable in Kerala, enabling timely fault resolution and on-site visits as required.
Key brands include HP, Epson, Fujitsu, and Cisco for printers, scanners, projectors, and switches; the AMS emphasizes certified technicians with OEM authorizations for multi-brand servicing across Kerala.
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Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS