GEM

Bharat Electronics Limited BEL Internet Leased Line Tender Bangalore Karnataka 99% Uptime ISI Standards 2025

Bid Publish Date

24-Dec-2025, 5:15 pm

Bid End Date

16-Jan-2026, 9:00 am

Latest Corrigendum Available

Progress

Issue24-Dec-2025, 5:15 pm
Corrigendum13-Jan-2026
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • Dedicated toll-free service support number required
  • Escalation matrix must be provided for service issues
  • 99% uptime SLA with defined downtime calculation
  • GSTIN-based invoicing; GST reflected in BEL GST portal (GSTR2B)
  • Redundancy linkage BEL Bangalore to BEL Kotdwar; existing provider bids disqualified
  • Single point of contact for implementation and complaint lodging
  • Non-assignment/sub-contract without prior written consent

Categories 2

Tender Overview

Bharat Electronics Limited (BEL), under the Department of Defence Production, seeks a P2P leased line internet bandwidth and replication service between BEL Bangalore (560001, Karnataka) and BEL Kotdwar. The bid targets establishing a redundant network link, excluding existing provider bids, to ensure uninterrupted connectivity. The contract requires a dedicated service desk and a single point of contact for implementation and fault lodging, with a stipulated uptime standard of 99%. Bidders must comply with GST invoicing aligned to BEL’s GST portal, and all taxes must be paid to government authorities. The procurement is part of BEL’s internal network redundancy objective and ties to national long-distance (NLD) connectivity requirements.

Technical Specifications & Requirements

  • Service: Point-to-Point (P2P) Leased Line Internet Bandwidth with replication capability.
  • Route: BEL Bangalore to BEL Kotdwar; redundancy clearly emphasized; existing provider bids for the same path are not eligible for evaluation.
  • SLA/Uptime: Minimum 99% uptime; downtime calculation based on complaint logging time vs. actual restoration.
  • Service Support: Dedicated/toll-free number for service support; established escalation matrix for rapid issue resolution.
  • Invoicing: GSTIN-based invoicing; GST component released only after reflection in BEL GST portal (GSTR2B).
  • Compliance: Required to meet BEL’s SLA terms and to provide a single point of contact for implementation and fault management.
  • Penalties: SLA breach implications likely to be defined in the SLA; ensure alignment with BEL terms and payment adjustments for non-compliance.

Terms, Conditions & Eligibility

  • Eligibility: Bidder must not be in liquidation or bankruptcy; must upload an undertaking confirming financial standing.
  • Assignment/Sub-contract: Prohibited without prior written consent; joint and several liability remains with seller and assignee.
  • Service & Support: Dedicated helpline and escalation matrix are mandatory.
  • Documentation: Upload all required certificates; non-submission may lead to rejection.
  • GST Compliance: GST-related payment flow and tax reporting obligations are mandatory; mismatches can affect payment release.
  • SLA: BEL-provided SLA requires a single POC and uptime at 99%; downtime measured from complaint logging to restoration.

Key Specifications

  • Service type: Point-to-Point Leased Line Internet Bandwidth with replication

  • Route: BEL Bangalore to BEL Kotdwar (redundant link requirement)

  • Uptime requirement: 99%

  • Support: Dedicated toll-free number and escalation matrix

  • GST invoicing: GSTIN with portal-based tax reconciliation (GSTR2B)

Terms & Conditions

  • Non-transferable contract; assignment/sub-contract requires prior written consent

  • GST compliance critical; payments contingent on GST portal reflection

  • SLA-driven penalties for downtime and service disruption

Important Clauses

Payment Terms

GST-compliant invoicing; GST released only after BEL GST portal reflection; taxes paid to government

Delivery Schedule

Redundant P2P link implementation between BEL Bangalore and BEL Kotdwar; provisional timelines to be defined in contract

Penalties/Liquidated Damages

Downtime penalties tied to 99% uptime SLA; detailed LD schedule to be defined in BEL SLA

Bidder Eligibility

  • No current liquidation, bankruptcy, or court receivership

  • Proven experience in delivering P2P leased line services

  • Ability to provide dedicated support and SLA commitments

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar P2P leased line projects

4

Financial statements and proof of financial standing

5

EMD/Security deposit documents (as applicable in the tender)

6

Technical bid documents and certifications

7

OEM authorizations (if applicable)

8

Service Level Agreement draft or commitments

9

Escalation matrix and dedicated support contact details

Corrigendum Updates

3 Updates
#1

Update

13-Jan-2026

Extended Deadline

16-Jan-2026, 9:00 am

Opening Date

16-Jan-2026, 9:30 am

#2

Update

10-Jan-2026

Extended Deadline

13-Jan-2026, 9:00 am

Opening Date

13-Jan-2026, 9:30 am

#3

Update

03-Jan-2026

Extended Deadline

10-Jan-2026, 9:00 am

Opening Date

10-Jan-2026, 9:30 am

Frequently Asked Questions

Key insights about KARNATAKA tender market

How to bid on BEL Bengaluru Kotdwar P2P line tender?

Submit a GSTIN-based invoice proposal, upload certificates, and provide a dedicated support contact plus escalation matrix. Ensure compliance with the 99% uptime SLA and that the bid excludes existing providers. Include OEM authorizations if required and demonstrate related P2P leased line experience.

What documents are required for BEL internet bandwidth tender in Karnataka?

Provide GST registration, PAN, experience certificates for similar P2P lines, financial statements, technical bid documents, and service SLA details. Include OEM authorizations if applicable and escalation matrix. Ensure GST reflection in BEL GST portal for payment processing.

What is the key uptime requirement for BEL Kotdwar connectivity bid?

The contract mandates a minimum uptime of 99%. Downtime is calculated from complaint logging time to restoration time with a single point of contact. SLA penalties apply for failures to meet uptime targets per BEL terms.

Which route is specified for the BEL Bangalore to Kotdwar link?

The tender requires establishing a redundant P2P link specifically between BEL Bangalore (560001) and BEL Kotdwar. Bids from existing providers for this route will be disqualified to ensure new capacity and redundancy.

Are there GST-related payment conditions for BEL bandwidth contracts?

Yes. Invoices must reflect GSTIN; BEL will release GST components only after they appear in the BEL GST portal (GSTR2B). Taxes paid to the government are the supplier's responsibility, with costs due to non-payment recoverable by BEL.

What support features must bidders provide for BEL service contracts?

Bidders must offer a dedicated toll-free support number and a formal escalation matrix. A single point of contact for implementation, coordination, and complaint lodging is required, with clear SLAs for issue resolution and uptime maintenance.

What happens if a bidder submits for the same route as existing providers?

Existing provider bids for the BEL Bangalore–Kotdwar link will be disqualified; BEL emphasizes redundancy improvements. Vendors should demonstrate new capacity and compliance with BEL’s SLA and invoicing requirements to qualify for evaluation.

What are the penalties for SLA non-compliance in BEL networks?

Penalties align with the 99% uptime SLA; downtime will incur Liquidated Damages as defined in the BEL SLA document. Ensure robust fault management with a timely escalation path to minimize penalties.