Annual Maintenance Service - Photocopier Machine - Photocopier Machine; Canon; Any Service Provide
Office Of Special Court Mumbai
MUMBAI, MAHARASHTRA
Posted:
17 December 2025
Closed:
16 January 2026
GEM
GEM
Nhpc Limited Annual Maintenance Service for Desktops, Laptops & Peripherals Jammu 2026
Bid Publish Date
17-Jan-2026, 10:52 am
Bid End Date
07-Feb-2026, 11:00 am
EMD
₹10,000
Value
₹5,00,023
Location
Progress
Issue17-Jan-2026, 10:52 am
AwardPending
Quantity
57
Bid Type
Two Packet Bid
Tender Overview
Organization: NHPC Limited; Service: Annual Maintenance Service (AMS) for Desktops, Laptops & Peripherals including brands such as Lenovo, HP, and related printers and storage devices; scope covers multiple peripheral categories listed in the procurement header. Estimated Value: ₹5,00,022.64; EMD: ₹10,000. Location: Jammu, Jammu & Kashmir – 180001. This AMS aims to ensure ongoing maintenance, service support and connectivity for a mixed fleet of desktops, laptops, multifunction printers (HP, Brother), NAS storage (16TB), and network components (HP switch with SFP). Unique points include a broad device mix across OEMs and emphasis on dedicated service support lines and IP-trace provisions for bid integrity.
Technical Specifications & Requirements
- Scope: Annual Maintenance Service for Desktops, Laptops and Peripherals; device categories include HP LASERJET MFP M329DN, HP 5500-24G Switch, HPE StoreEasy 1650 NAS (16TB), Brother DCP-L2541DW, and various networking/patch components.
- Support Requirements: Dedicated/toll-free service number for support; IP address tracking to prevent bid collusion.
- Commercials: Estimated value ₹5,00,022.64; EMD ₹10,000.
- Delivery/Service Location: Jammu, with on-site and remote support expectations; no BOQ items.
- Documentation: OEM authorizations and timely service reports as part of compliance.
Terms, Conditions & Eligibility
- EMD: ₹10,000; submission via online or DD where applicable.
- Experience/Turnover: Not explicitly stated; bidders must upload required certificates per ATC.
- Delivery: Service commitments to be clarified in contractual terms; timely response essential.
- Payments: Terms to be finalized in contract; ensure compliance with procurement norms.
- Documents: GST certificate, PAN, Experience certificates, Financial statements, EMD documents, Technical bid documents, OEM authorizations.
- Penalties/Warranty: Compliance with service levels and potential LD terms to be defined in the agreement.
Key Specifications
-
AMS scope for Desktops, Laptops & Peripherals with OEM-brand coverage
-
Estimated contract value ₹5,00,022.64; EMD ₹10,000
-
Dedicated toll-free support and IP-address tracking requirement
-
Facility to submit OEM authorizations and service reports
Terms & Conditions
-
EMD ₹10,000 submission details per ATC; online or instrument-based payment as applicable.
-
Dedicated toll-free service number required for vendor/OEM support.
-
IP address monitoring clause to prevent bid manipulation; GeM compliance noted.
Important Clauses
Payment Terms
Contract to define milestone payments; ensure alignment with service SLAs and timely invoicing.
Delivery Schedule
Response times and on-site service windows to be established; remote support and parts replacement timelines to be specified.
Penalties/Liquidated Damages
LD applicable for SLA breaches; contract will define rate and cap; performance bonds may be required.
Bidder Eligibility
-
GST registration proof and PAN card; financial statements for last two years
-
OEM authorization for each listed brand (HP, Lenovo, Brother, HPE/HP Switches)
-
Evidence of dedicated service/support capability and toll-free contact mechanism
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Historical Data
Required Documents
1
GST registration
2
PAN card
3
Experience certificates
4
Financial statements (last two years)
5
EMD submission document (₹10,000)
6
Technical bid documents
7
OEM authorizations for HP, Lenovo, Brother
8
Dedicated service/support contact details
9
Any additional ATC-compliant certificates
Frequently Asked Questions
Key insights about JAMMU AND KASHMIR tender market
How to bid for NHPC maintenance services in Jammu 2026?
Bidders should prepare GST registration, PAN, and last two years' financials, plus OEM authorizations for HP, Lenovo, and Brother. Upload EMD ₹10,000 and technical bid documents, then follow GeM submission steps. Compliance with service support requirements is mandatory for eligibility.
What documents are required for NHPC AMS tender in Jammu?
Submit GST certificate, PAN, experience certificates, financial statements, EMD documents, technical bid, and OEM authorizations. Ensure dedicated toll-free support availability and IP-address monitoring disclosure in the bid. Availability of service reports may be requested during evaluation.
What are the technical scope and device categories in NHPC AMS?
Scope includes maintenance for Desktops, Laptops, and Peripherals such as HP LaserJet MFPs, Brother DCP-L2541DW, HP NAS storage, and HP 5500 series switches. No BOQ items exist; ensure OEM warranties and service SLAs are met per contract terms.
What is the EMD amount for NHPC Jammu tender 2026?
The Earnest Money Deposit required is ₹10,000. Submit via online payment or permissible instrument as per ATC. Ensure EMD accompanies the technical bid to avoid bid rejection.
What delivery and support terms are required for NHPC Jammu AMS?
Expect on-site and remote maintenance support with defined response times; toll-free service line and IP-address monitoring mentioned. Final delivery schedule and SLA details will be specified in the contract following bid evaluation.
Which brands require OEM authorizations for NHPC maintenance bid 2026?
Authorizations are required for each listed brand in the tender header, including HP, Lenovo, and Brother. Ensure current authorization letters are uploaded with the bid to demonstrate product-supported maintenance capability.
How to ensure eligibility for NHPC Jammu AMS bid 2026?
Meet mandatory documents, provide OEM authorizations, and demonstrate dedicated service capability with a toll-free line. Adhere to submission guidelines; ensure EMD is valid and property documents are in order for evaluation.
What are the payment terms for NHPC AMS contract in Jammu 2026?
Payment terms will be defined in the contract; bidders should expect milestone-based or SLA-linked payments. Ensure invoicing aligns with service delivery events and confirm terms during final contract negotiation.
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Documents 3
GeM-Bidding-8834141.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS