Labour Welfare Organisation O/o Welfare And Cess Commissioner Laptop Tender 2026 - ISO 9001 Compliant Entry/Mid Level Notebook, Warranty & Service
Bid Publish Date
10-Oct-2026, 10:52 am
Bid End Date
20-Oct-2026, 11:00 am
Location
Progress
Key Highlights
- • ISO 9001 certification required for bidder or OEM
- • Dedicated toll-free service line and on-ground service engineers during warranty
- • Time-bound servicing and defect rectification SLA required
- • Entry and Mid Level Laptop – Notebook (Q2) category
- • No BOQ items published; potential framework or single-source approach
- • Warranty-focused post-sale support is a decisive selection factor
Tender Overview
The Labour Welfare Organisation, O/o Welfare And Cess Commissioner, invites bids for entry and mid level laptop notebooks (Q2). While exact quantity and value are not disclosed, the procurement focuses on standard laptops with warranty coverage and dedicated service support. Bidders should anticipate an OEM-managed service framework, including time-bound defect rectification and a toll-free service line. ISO 9001 certification is required. The emphasis on warranty service and technical support differentiates this tender from generic hardware purchases. This opportunity targets suppliers capable of sustaining post-sale service and ensuring device performance within a government procurement context.
Technical Specifications & Requirements
- Product category: Entry and Mid Level Laptop – Notebook (Q2)
- Standards: ISO 9001 certified bidder or OEM; warranty service SLA with dedicated engineers
- Service expectations: time-bound servicing, defect rectification during warranty, dedicated service staff
- Support: dedicated toll-free/service hotline for escalation
- Delivery/installation: not specified; assume standard government delivery obligations and installation support where required
- BOQ: no items listed; implies potential framework or single-sourcing approach pending final tender schedule
- Additional notes: vendor must demonstrate capability to deploy adequate service personnel and respond per SLA during warranty period
Terms, Conditions & Eligibility
- EMD: Not specified in available data
- Warranty: service personnel deployed for timely servicing during warranty as per SLA
- Certifications: ISO 9001 certification required for bidder or OEM
- Service & support: dedicated toll-free number required
- Documentation: bidders should be prepared to provide ISO certificate and evidence of service capabilities
- Scope: uniform government procurement norms applicable; no BOQ details provided
Key Specifications
-
Product/service: Entry and Mid Level Laptop – Notebook (Q2)
-
Standard: ISO 9001 certified bidder or OEM
-
Warranty/Service: dedicated engineers, time-bound service, defect rectification during warranty
-
Support: dedicated toll-free service line
-
Delivery/installation: not specified; expect standard government delivery obligations
-
BOQ: not provided; indicates potential framework arrangement
Terms & Conditions
-
ISO 9001 certification required for bidder or OEM
-
Warranty-based service with dedicated engineers and SLA
-
Dedicated toll-free service line for support
Important Clauses
Warranty & Service
Timely servicing and defect rectification during warranty period by dedicated service personnel per SLA
Service Channel
Dedicated toll-free telephone line for service support to be available for escalation
Certification
Bidder or OEM must hold ISO 9001 certification
Bidder Eligibility
-
ISO 9001 certification held by bidder or OEM
-
Capability to deploy dedicated service engineers for warranty period
-
Experience in supplying laptops to government or large public sector entities (preferred)
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
OEM Avg. Turnover
3
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Entry and Mid Level Laptop - Notebook (Q2)
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
South Andamans
Delivery Pincodes
744101
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sheoji Yadav | 744101,A & N Islands Building and Other Construction Workers Welfare Board, Office of the Labour Commissioner, Supply Line, Port Blair | South Andamans | Andaman And Nicobar Islands | 744101 | 1 | 30 | - |
Authority Records
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Documents 3
GeM-Bidding-10011279.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
GST registration certificate
PAN card
ISO 9001 certification (bidder or OEM)
Evidence of service capabilities and dedicated technicians
Any prior experience in supplying laptops to government or large organizations
Financial statements or turnover information (as applicable for bidders)
Frequently Asked Questions
Key insights about ANDAMAN & NICOBAR tender market
How to bid for the laptop tender in India government 2026?
Bidders must ensure ISO 9001 certification, demonstrate service capability with dedicated engineers, and provide GST, PAN, and financial documents. The tender requires a dedicated toll-free support line and SLA-compliant warranty service. Although EMD specifics are not disclosed here, confirm with the procuring department before submission.
What documents are required for the laptop bid in 2026?
Required documents include GST registration, PAN card, ISO 9001 certification, evidence of service capability, any prior government or large organization supply experience, and financial statements. Prepare OEM authorizations if acting as an OEM reseller and ensure connectivity to a dedicated service line.
What are the technical specs for entry level laptops in this tender?
Specific hardware specs are not published. The scope covers entry and mid level notebooks with warranty service. Ensure the supplier can provide reliable performance laptops, with ISO 9001 compliant processes and a robust after-sales service framework as described in the Terms.
What is the delivery expectation for the laptop procurement?
Delivery/installation timelines are not stated in the available data. Bidders should prepare for standard government delivery obligations and installation support where required, and verify exact timing in the final tender documents.
What are the payment terms for the laptop contract?
Payment terms are not specified in the data provided. Respondents should seek clarification on payment milestones, such as delivery acceptance, warranty activation, and any advance or milestone-linked payments in the formal tender schedule.
What qualifies as ISO 9001 certification for this laptop bid in 2026?
Qualifying ISO 9001 certification must be current and for the bidder or OEM. The certificate demonstrates a quality management system; include certificate number, issuing body, and validity period with bid submission.
How to verify dedicated service line requirements for the laptop tender?
The tender requires a dedicated toll-free service line. Prepare evidence of a functional hotline, SLA-backed support staff details, escalation matrix, and response times to meet government procurement expectations.
What is the eligibility criteria for government laptop supply contracts in 2026?
Eligibility includes ISO 9001 certification, proven service capability with dedicated engineers, and potential prior experience in government or large institutions. Ensure GST/PAN validity and readiness to provide post-sale support as per the tender terms.