Mangalore Refinery & Petrochemicals Limited Mobile AMC & Per-User License Tender Bangalore Karnataka 2026

Tender Overview

Mangalore Refinery & Petrochemicals Limited in BANGALORE, KARNATAKA invites bids for two distinct services: (i) a Custom Bid for Services - Per User Device Perpetual License and (ii) a Mobile System AMC for 1 Year with payment on lumpsum GST-inclusive quotes. The contract spans a total of 15 months, including a 3-month post go-live support period and a 12-month AMC following the support window. Although the BOQ shows no line items, the tender emphasizes lump-sum pricing for both service codes and allows a ±25% variation in quantity or duration at contract issuance. The policy also includes MSE purchase preference under the Centre’s framework, subject to qualifying criteria. This tender requires careful alignment with service delivery, installation, commissioning, and post-implementation support. Key differentiators include the two service codes, GST-inclusive pricing, and post go-live support terms.

Technical Specifications & Requirements

• Service code 1057713: per user device perpetual license (lump-sum with GST) for software or device-related licensing tied to user count; no explicit BOQ quantity listed.
• Service code 1057710: Mobile System AMC for 4 quarters, quoted as a single lump-sum GST-inclusive amount; coverage includes maintenance for a 1-year period post-implementation.
• Contract window: total 15 months; post go-live support 3 months; 12-month AMC follows.
• Delivery & installation: FRP-compliant, with commissioning and post-go-live activation; no specific technical standards documented.
• Procurement channel: MRPL; location: Bangalore, Karnataka.
• Purchase preference: MSE eligibility with documentary evidence; manufacturer status required for goods, service provider status required for services.
• Compliance: bidder must quote lumpsum inclusive of GST and adhere to the 25% quantity/duration variation clause at contract issue.

Terms, Conditions & Eligibility

• EMD/Deposits: Not stated in the available data.
• Contract duration adjustment: up to 25% increase/decrease permitted at contract issue and post-issue; bidders must accept revised quantity/duration.
• Assignment/Sub-contracting: not allowed without prior written consent; liability remains with the principal seller.
• MSE Purchase Preference: applicable if bidder is the manufacturer (goods) or service provider (services); documentary evidence required.
• Go-live & AMC: post go-live support period of 3 months; 12-month AMC begins after completion of post go-live support; total period 15 months.
• Documentation: bidders must provide GST,PAN, experience, financials, and technical compliance as part of bid submission; OEM authorizations may be required for specific services.