Indian Army Annual Maintenance Service for Video Conferencing Systems Vadodara Gujarat 2026 - Sony TV, PTZ Dome IR Cameras Standards
Progress
Tender Overview
The Indian Army, Department of Military Affairs, seeks Annual Maintenance Service for Video Conferencing Systems located in Vadodara, Gujarat. Scope covers Sony televisions used in video conferencing, Video Conferencing Cameras (DFM), PTZ camera repair, and Dome IR camera service. Estimated value and EMD are not disclosed. The procurement emphasizes AMS for on-site maintenance, rapid response, and compatibility with existing video conferencing infrastructure in a military setting. A key differentiator is the explicit option to adjust contract quantity or duration by up to 25% at contract issue, with continued alignment post-award. This tender targets qualified service providers capable of maintaining high-availability VC systems in defense environments.
Technical Specifications & Requirements
- Product/service focus: Annual Maintenance Service for Video Conferencing Systems (Sony TV units; DFM cameras; Dome IR cameras; PTZ repair).
- Deliverables include on-site maintenance, troubleshooting, part replacement, firmware updates, and preventive maintenance plans.
- No formal technical specifications or exact model numbers provided in the tender data; bidders should prepare to demonstrate capability in maintaining Sony VC hardware and related cameras in secure facilities.
- Mandatory documentation elements include adherence to ATC and any uploaded Certificates; bidders must confirm capability to operate within government/defense procurement standards.
- Contract flexibility exists via the 25% option clause for scope or duration adjustments at issuance and with provider consent.
Terms, Conditions & Eligibility
- EMD/financial security amount not specified in the available data; bidders should assume standard militaries’ security deposits and verify exact amount in the ATC.
- Clause: Buyer may increase contract quantity or duration by up to 25%; post-award changes require provider consent.
- Certificates: Failure to upload all requested certificates/documents as per Bid Document/ATC risks rejection.
- BOQ comprises zero items in the provided data; bidders should prepare for a broad AMS scope and alignment with Army maintenance standards.
- Delivery/response timelines and payment terms are not disclosed in the available data; study ATC for details.
Key Specifications
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Product/service: Annual Maintenance Service for Video Conferencing System equipment
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Items covered: Sony televisions used in VC, Video Conferencing Cameras (DFM), PTZ camera repair, **Dome IR camera repair
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Standards/certifications: Not specified in data; bidders should reference applicable defense procurement standards in ATC
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Performance indicators: Rapid response, on-site maintenance, preventive maintenance, firmware updates, spare parts provisioning
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Delivery/installation: On-site maintenance within the Vadodara facility footprint; secure facility access requirements implied
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Warranty/AMC terms: Not explicit in data; bidders should verify AMC terms in ATC and post-award negotiations
Terms & Conditions
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25% contract quantity/duration adjustment allowed at contract issue
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Certificates must be uploaded as required in Bid Document/ATC to avoid rejection
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BOQ shows no items; anticipate broad AMS scope for VC systems
Important Clauses
Payment Terms
Not specified in the data; verify in ATC for any advance, milestone, or milestone-based payments
Delivery Schedule
On-site AMS response and maintenance scheduling to be defined in ATC; expect defined response times for defense environments
Penalties/Liquidated Damages
No details provided; confirm LD clauses and performance bonds in ATC
Bidder Eligibility
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Experience in maintenance of video conferencing hardware for government/defense sectors
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Capability to service Sony VC equipment and related cameras
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Compliance with ATC documentation and security requirements for defense contracts
Tender Data
Bid Details
Quantity
11
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Television Tv (DFM); Sony; Neither OEM nor ASP , ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Video Conferencing Camera (DFM); Repair for PTZ Camera; Neither OEM nor ASP , ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Video Conferencing Camera (DFM); Repair of Dome IR Camera; Neither OEM nor ASP
Delivery Details
Delivery Locations
1
Delivery Cities
VADODARA CITY
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | VADODARA CITY | VADODARA CITY | - | - | 1 | - | - |
Authority Records
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Documents 5
GeM-Bidding-9980686.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
9
Required Documents
GST certificate
PAN card
Experience certificates (relevant AMS for video conferencing systems)
Financial statements (last 3 years)
EMD/Security deposit documentation (as per ATC)
Technical bid documents
OEM authorizations or service partner credentials (if required by ATC)
Any certifications referenced in ATC (e.g., ISO/quality, if specified)
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for Indian Army VC maintenance tender in Vadodara
Bidders must submit all required documents per ATC, including GST, PAN, experience certificates, financials, and EMD details. Ensure OEM authorizations if required, and demonstrate capability for Sony VC hardware and PTZ/Dome IR cameras within defense procurement standards. Verify 25% scope adjustment rights in the contract terms.
What documents are required for VC AMS tender in Gujarat
Prepare GST certificate, PAN card, 3 years of financial statements, evidence of prior VC maintenance experience, EMD submission, and technical bid. Include OEM authorizations and any applicable certifications. Upload all certificates as per Bid Document/ATC to avoid rejection.
What are the technical scope and equipment covered in this AMS
Scope covers Annual Maintenance Service for Sony televisions used in VC, Video Conferencing Cameras (DFM), PTZ camera repairs, and Dome IR camera repairs. No explicit model numbers in data; bidders should demonstrate service capability and access to spare parts for these components.
When is the 25% variation clause applicable in this tender
The buyer may increase contract quantity or duration up to 25% at the time of contract issuance; post-award changes require supplier consent, and the scope expansion may apply to lumpsum-based services with consent per ATC.
What payment terms are expected for Indian Army VC AMS
Payment terms are not specified in the available data; bidders should confirm in ATC. Expect terms typical to defense AMS, potentially milestone-based or after service completion, with compliance to government payment regulations.
What standards or certifications are required for this VC AMS
Exact standards are not listed in the data; bidders should cite defense procurement standards in ATC and provide relevant certifications such as ISO/quality or OEM-specific certifications if requested by ATC.
What is the delivery/response expectation for on-site maintenance
ATC will define response times; bidders should prepare for on-site maintenance within Vadodara facility footprint and a rapid escalation process for VC system faults, with preventive maintenance scheduling.
How to verify eligibility for technology maintenance in defense sectors
Prove prior experience in government/defense AMS, demonstrate security/compliance readiness, provide OEM authorizations if required, and ensure all documents align with Bid Document/ATC requirements for defense contracts.