General Administration Department Madhya Pradesh KHARGONE Laptop Tender 2026 - Entry/Mid Level Notebook with Pre-Loaded OS, RAM, Storage

Tender Overview

General Administration Department, Madhya Pradesh invites bids for Entry and Mid Level Laptop - Notebook procurement at KHARGONE, Madhya Pradesh 451001 with an estimated value of ₹250,000. The scope includes laptops with factory pre-loaded OS, unspecified RAM, display, and storage capacities, and processor details. A 25% quantity flex option is allowed under the Generic Clause, enabling contract quantity adjustments during and after award. Bidders must ensure service infrastructure, including a functional service centre in the state, and a dedicated toll-free service line. The contract emphasizes delivery timelines, warranty coverage, and performance monitoring. Unique aspects include the option-based delivery extension and mandatory service readiness post-award.

Technical Specifications & Requirements

• Product category: Laptop - Notebook (Entry and Mid Level) with processor-based configuration
• Core features: Factory pre-loaded operating system; RAM Size (GB); Display Size (cm); Storage Capacity (GB); Processor Number; Laptop Type
• Additional context from terms: service centers in the consignee state; dedicated/toll-free service support; escalation matrix; timely service during warranty; SLA-driven maintenance; OEM/service provider must ensure adequate service personnel during warranty period
• No BOQ items available; emphasis on meeting basic laptop specifications and after-sales support standards

Terms & Eligibility

• Option Clause allows up to 25% quantity variation during and after contract
• Must establish or already have a Functional Service Centre in the consignee state within 30 days of award, with documentary proof required for payment release
• Dedicated toll-free service number and an escalation matrix for service support
• Warranty coverage with timely service commitments; deployment of adequate technical staff for warranty period
• Turnover criteria referenced as per bid document; audited statements or CA certificate required; if less than 3 years, turnover calculated on completed years
• Compliance with service, delivery, and payment expectations is essential for eligibility