National Informatics Centre Application Development & Helpdesk Tender New Delhi 2026 - IS/Tech Support Staffing, EMD ₹48K

Tender Overview

National Informatics Centre (NIC) in New Delhi, Delhi invites bids for Hiring of Professionals for Application Development and Maintenance, Application Testing and Support, and Technical Help Desk/Helpdesk Services with a stated Requirement of at least 2 years of experience. The estimated contract value is ₹2,400,000 and the EMD is ₹48,000. Additional ATC terms include a possible 25% extension in quantity or duration, on mutual consent, and a 6-month extension option on same terms. The contract requires the service provider to establish an office within the state of the consignee and to provide a dedicated toll-free support line, plus an escalations matrix. The procurement emphasizes staff payroll responsibility, with salaries paid by the service provider upfront and later reimbursed by the buyer along with statutory documents. The bidder must upload all relevant documents in a single PDF as part of QCBS/bid submission and may face personal interviews for manpower selection. The existing contract may be extended on same rates and terms by mutual consent.

Technical Specifications & Requirements

• No formal product specifications are published; focus is on professional staffing for development, testing, maintenance, and helpdesk services.
• Key operational requirements include: office presence in the consignee state, dedicated service support numbers, escalation matrix, and minimum payroll commitment of 20% of total manpower for at least one year.
• Payment terms require the service provider to pay salaries first and claim reimbursement with PF/ESIC and bank statements.
• Tie-ins: 6-month extension option, maximum leave policy of 1 day per month with no carry-forward, and possible manpower reduction aligned to demand.
• Submission: upload all required documents in a single PDF; EMD in physical form by the closing date at NIC, CGO Complex, Lodhi Road, New Delhi.

Terms, Conditions & Eligibility

• EMD: ₹48,000; submission details include physical delivery to address in New Delhi.
• Experience: minimum 2 years in application development, testing, or helpdesk services; payroll integrity with statutory compliance.
• Delivery & Extension: initial contract duration plus potential 25% extension; post-award extension up to 6 months subject to performance.
• Payment Terms: provider pays salaries upfront; reimbursement with statutory documents; balance terms as per buyer.
• Staffing & Compliance: 20% manpower must be on the service provider’s payroll; dedicated office in consignee state; escalation matrix.
• Documentation: all relevant certificates and documents to be uploaded in a single PDF; EMD in physical form before bid closing.