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Home And Hill Affairs Department Multifunction Machine MFM Tender Howrah West Bengal ISO 9001 2026

Bid Publish Date

02-Jan-2026, 6:16 pm

Bid End Date

17-Jan-2026, 6:00 pm

Location

HOWRAH , WEST BENGAL

Progress

Issue02-Jan-2026, 6:16 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • ISO 9001 certification mandatory for bidder or OEM
  • • OEM authorization certificate on company letterhead required
  • • Delivery at West Bengal Secretariat Library, Writers’ Buildings, Kolkata 700001
  • • Option clause allows ±25% quantity variation with contracted rates
  • • Dedicated toll-free service support and escalation matrix required
  • • Supply includes installation, testing, commissioning, and operator training
  • • Imported products require Indian registered office for after-sales service
  • • Auto duplexing, multiple paper trays, bypass tray, and connectivity features expected

Categories 1

MACHINE

Tender Overview

The Home And Hill Affairs Department of West Bengal invites bids for a Multifunction Machine MFM (V2), PAC only, to be supplied, installed, tested, and commissioned at the West Bengal Secretariat Library, Writers’ Buildings, Kolkata. The project expects delivery and deployment at Kolkata, with the option clause allowing up to 25% quantity variation during contract execution. The scope covers supply, installation, commissioning, operator training, and statutory clearances, with a strong emphasis on after-sales support and a dedicated service framework. A primary differentiator is the inclusion of OEM authorization and ISO 9001 compliant suppliers, ensuring consistent quality. The tender emphasizes after-sales service readiness and escalation procedures, with installation to be completed at the Secretariat premises. Symbolic details such as the option for extended delivery time and the enforcement of contracted rates for additional quantities underscore the contract’s flexibility and risk management characteristics.

Technical Specifications & Requirements

  • Product category: Multifunction Printer/Scanner/Cax (MFM) with printing, copying, scanning capabilities; target categories include generic print technology, paper handling, and connectivity features
  • Printing speeds: adhere to ISO/IEC 24734 for A4 Mono/Colour and A3 Mono/Colour; support auto duplexing; network connectivity
  • Paper handling: Original Document Feeder, multiple main paper trays, bypass tray support
  • Copy/Scan: duplexing, scanning resolution, and speed per ISO standard; compatible with diverse paper sizes
  • Connectivity: standard network options (LAN/Wi-Fi), USB interfaces; potential integration with existing WB Secretariat Library systems
  • Compliance: ISO 9001 certified supplier; OEM authorization with registered India office for imported products; OEM service/escalation matrix
  • Delivery location: West Bengal Secretariat Library, Writers’ Buildings, Kolkata 700001; installation and commissioning included
  • Training: operator training and statutory clearances included; scope of supply covers all cost components

Terms, Conditions & Eligibility

  • EMD/Financial: no explicit amount disclosed in data; bidders must meet standard EMD/ bid security requirements per government norms
  • Delivery terms: delivery period as per original order, with option to extend up to 25% quantity; minimum extension baseline 30 days
  • OEM authorization: required on letterhead; authorized seller/office in India for after-sales support
  • Service: dedicated toll-free support and escalation matrix for service
  • Certifications: ISO 9001 certification mandatory for bidder or OEM
  • Installation: inclusive of installation, testing, commissioning, and operator training at the specified Kolkata address
  • Documentation: GSTIN, PAN, experience certificates, financials, and technical bid documents likely required
  • Warranty/AMC: not explicitly detailed; expect standard warranty terms with OEM-backed support

Key Specifications

  • Product: Multifunction Printer (MFM) with print, scan, copy, and fax capabilities (if included) per PAC requirements

  • Standards: ISO 9001 certified supplier; ISO/IEC 24734 speeds for A4/A3; IS 550 or equivalent not specified

  • Connectivity: Network (LAN/Wi-Fi), USB; compatibility with existing WB Secretariat systems

  • Delivery: Supply, installation, testing, commissioning, operator training at Kolkata 700001

  • Delivery window: clause enabling 25% quantity variation; minimum 30 days extension if extended

Terms & Conditions

  • Option clause enabling 25% quantity variation at contracted rates

  • ISO 9001 certification mandatory for bidder or OEM

  • OEM authorization letter on company letterhead required

  • Dedicated service support with escalation matrix required

  • Installation, testing, commissioning, and operator training included

Important Clauses

Payment Terms

Not explicitly stated; bidders should expect standard government terms with progress payments linked to milestones after installation and commissioning

Delivery Schedule

Delivery period aligned with original order; option to extend up to 25% quantity at contracted rates; minimum extension 30 days

Penalties/Liquidated Damages

Not specified; bidders should anticipate standard LD for late delivery/installation per WB government tender norms

Bidder Eligibility

  • ISO 9001 certified bidder or OEM

  • Authorized Indian office for imported products

  • Experience in similar MFM deployments and service support

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
Generic Description of Stores Multifunction Machine Printer with Minimum 1 Year On Site Warranty, including Cartridge and Power Cord/Adapter
Generic Print Technology Laser
Generic Type of Printing Colour Or higher
Printing Print Paper Size A4, A3 and Legal
Printing Minimum Print Speed per Minute as per ISO/IEC 24734 in A4 Size-Monochrome (Black) (in PPM) 26 to 30, 31 to 35, 36 to 40, 41 to 45, 46 to 50, 51 to 55, 56 to 60, 61 to 65, 66 to 70, 71 to 80, 81 to 90, 91 to 100, 101 to 120, 121 to 140, 141 to 160, 161 to 180 Or higher
Printing Minimum Print Speed per Minute as per ISO/IEC 24734 in A4 Size-Colour (in PPM) 26 to 30, 31 to 35, 36 to 40, 41 to 45, 46 to 50, 51 to 55, 56 to 60, 61 to 65, 66 to 70, 71 to 80, 81 to 90, 91 to 100, 101 to 120, 121 to 140, 141 to 160, 161 to 180 Or higher
Printing Minimum Speed per Minute as per ISO/IEC 24734 in A3 Size-Mono (in PPM) 11 to 15, 16 to 20, 21 to 25, 26 to 30, 31 to 35, 36 to 40, 41 to 45, 46 to 50, 51 to 55, 56 to 60, 61 to 65, 66 to 70, 71 to 80, 81 to 90 Or higher
Printing Minimum Speed per Minute as per ISO/IEC 24734 in A3 Size-Color (in PPM) 11 to 15, 16 to 20, 21 to 25, 26 to 30, 31 to 35, 36 to 40, 41 to 45, 46 to 50, 51 to 55, 56 to 60, 61 to 65, 66 to 70, 71 to 80, 81 to 90 Or higher
Printing Auto Duplexing Printing/Coping (2-sided Feature) Yes Or higher
PAPER HANDLING Original Document Feeder Type (For Scanning and Copying) Reverse/Duplex Automatic Document Feeders (RADF/DADF), Single-Pass Document Feeders (SPDF) Or higher
PAPER HANDLING Number of Main Paper Tray 2
PAPER HANDLING Bypass Tray Facility Yes Or higher
Connectivity Connectivity USB Port, Ethernet Port, Wi-Fi

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates for similar MFM deployments

4

Financial statements demonstrating turnover

5

Bid security/EMD as per tender norms

6

Technical bid documents proving ISO 9001 status

7

OEM authorization certificate on letterhead

8

Proof of Indian registered office for imported product after-sales support

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for the Howrah MFM tender in 2026 with ISO 9001 requirements?

Bidders must hold ISO 9001, provide OEM authorization on letterhead, and submit GST, PAN, experience certificates, financial statements, and EMD as per T&C. The scope includes supply, installation, testing, commissioning, and operator training at Kolkata 700001, with 25% quantity option. Ensure dedicated service support.

What documents are required for the MFM procurement in West Bengal?

Required documents include GST certificate, PAN card, experience certificates for similar deployments, financial statements, EMD/bid security, OEM authorization, and proof of Indian office for imported products; technical bid detailing ISO 9001 status is expected.

What are the technical specifications for the MFM in this tender?

Expect capabilities: printing/scanning/copying, auto duplexing, A4/A3 speeds per ISO/IEC 24734, multiple paper trays, bypass tray, network connectivity, and compliance with ISO 9001; installation at Writers’ Buildings, Kolkata 700001 with operator training.

What is the delivery location and installation scope for the MFM bid?

Delivery and installation are at West Bengal Secretariat Library, Writers’ Buildings, Kolkata 700001. The scope covers supply, installation, testing, commissioning, operator training, and any required statutory clearances; extended delivery time may be granted for quantity variations.

What are the payment and performance expectations for the WB MFM tender?

Payment terms are not explicitly stated; bidders should anticipate standard government progress payments post-installation with penalties per LD clauses if late delivery occurs; ensure performance milestones align with commissioning completion.

How does the 25% quantity variation clause affect bidding for MFM?

The buyer may increase/decrease quantity up to 25% at contracted rates during and after contract award; delivery period extension is computed as (additional quantity/original quantity) × original delivery period with a minimum 30 days.

What standards and certification must the OEM meet for imported MFM products?

Imported products require an Indian registered office for after-sales support, along with ISO 9001 certification; OEM authorization must be supplied on official letterhead; dedicated service support and escalation matrices are required.

What is the escalation and service support requirement for the MFM contract?

Bidders must provide a dedicated toll-free service number and an escalation matrix with contact numbers to ensure prompt incident resolution; service support should align with WB government procurement norms and response times.

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