Gujarat State Handicrafts Development Corporation AMC for Desktops, Laptops & Peripherals Gandhinagar Gujarat 2026

Tender Overview

Gujarat State Handicrafts Development Corporation Limited invites bids for an Annual Maintenance Service (AMC) covering Desktops, Laptops and Peripherals including brands such as HP, Lenovo, Acer, Dell, Canon, Samsung, Kyocera and more, with a total estimated value of ₹80,800. The procurement targets on-site maintenance for systems and printers at the Handloom Technology Institute building, Gandhinagar, Gujarat. The contract duration is one year, with an option to extend up to an additional six months at the same rate and terms. Bidders must have a registered office and service center in Ahmedabad or Gandhinagar, ensuring local support capability. The arrangement includes warranty considerations aligned to OEM terms and a 24-hour problem resolution requirement after complaint receipt. Key differentiators include a broad scope spanning multiple OEM devices and the requirement for service capability to cover desktops, laptops, printers, and multifunction devices under a single AMC.

Technical Specifications & Requirements

• Scope: Annual Maintenance for Desktops, Laptops and Peripherals including Printers (Monochrome/Colour), Multifunction Printers and associated components from listed OEMs (HP, Canon, Dell, Lenovo, Acer, Samsung, Kyocera, iBall, TVS Electronics).
• Delivery/Installation: On-site service at Gujarat State Handloom & Handicraft Development Corporation Limited, Handloom Technology Institute Building, Gandhinagar 382016. Responsible for prompt service with OEM warranty adherence.
• Performance & Compliance: Warranty support per original manufacturer for replaced parts; 24-hour resolution target for complaints; no liability for injuries; service continuity during contract. No BOQ items; AMC scope is inclusive of maintenance and fault resolution.
• Eligibility: Local presence (AHM/GNDR) and capability to cover multiple brands under one AMC.

Terms, Conditions & Eligibility

• Contract duration: 1 year, with possible extension up to 6 months at the same terms.
• EMD/Financials: Not explicitly stated in data; bidder must satisfy financial standing and provide undertaking against liquidation or bankruptcy per bid terms.
• Payment terms: Payment after completion and satisfactory work; salaries/wages of deployed staff to be paid by the Service Provider upfront with compliance documents.
• Delivery/Support: Service center must be in Ahmedabad or Gandhinagar; 24-hour problem resolution after complaint; risk of damage due to contractor negligence borne by contractor.
• Other conditions: Consortium allowed with lead partner; price inclusive of all taxes; bid acceptance of revised quantity/duration up to 25% at contract issuance. Address for delivery clearly defined in Gandhinagar.