Directorate Of Settlement And Land Records Repair & Overhaul Services Tender Desktop Computers, MFM & Scanners 2025
Bid Publish Date
12-Nov-2025, 12:39 pm
Bid End Date
26-Nov-2025, 1:00 pm
Location
Progress
Tender Overview
The Directorate Of Settlement And Land Records, under the Revenue Department, invites bids for Repair and Overhauling Services covering desktop computers (HP, Dell), multifunction machines (Canon, HP), and scanners (EPSON, Canon) to be performed at Buyer Premises. No BoQ items are listed, and the estimated value is not disclosed. The contract includes options for quantity or duration adjustments up to 25% and an excess settlement feature allowing extra charges within a defined cap. This procurement focuses on on-site maintenance capabilities for a multi-brand environment.
Technical Specifications & Requirements
- Scope: Repair and Overhauling Services for on-site desktop computers, multifunction devices, and scanners at Buyer Premises
- Brands: HP, Dell desktops; Canon, HP multifunction machines; EPSON, Canon scanners
- Delivery/Installation: On-site service at Buyer Premises; no remote work details provided
- Special Clauses: 25% contract quantity/duration adjustment; excess settlement option with documented justification required; invoices may include allowable addons within agreed ceiling
- Compliance: No explicit standards listed; bidders must align with on-site repair capability and multi-brand support
Terms, Conditions & Eligibility
- EMD: Not specified in available data
- Liquidation/Bankruptcy: Bidder must not be under liquidation or court receivership; an undertaking is required
- Payment: Not specified in the provided terms
- Delivery Timeline: Not specified; on-site service model implied
- Documents: OEM authorizations, technical compliance, experience certificates, GST/PAN, financials may be expected
- Warranty/Service Level: Not detailed; bidders should propose standard on-site maintenance SLAs
Key Specifications
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- Product/Service: Repair and Overhauling Service for on-site desktop computers, Multifunction Machines (MFM), and scanners
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- Brands/Models: HP, Dell desktops; Canon, HP MFMs; EPSON, Canon scanners
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- Delivery Location: Buyer Premises (on-site)
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- Contract Flexibility: Quantity/duration can shift by up to 25% at issue and after contract award
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- Invoicing: Excess settlement allowed with supporting documents; total invoice within approved ceiling
Terms & Conditions
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Key Term 1: Option Clause permits 25% change in quantity or duration
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Key Term 2: Excess settlement allowed with documented addons up to a cap
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Key Term 3: On-site repair and maintenance for multi-brand devices at buyer premises
Important Clauses
Payment Terms
No explicit payment terms provided in tender data; bidders should clarify on-site service billing and payment schedule in their proposals
Delivery Schedule
On-site repair and overhaul at Buyer Premises; no fixed delivery timeline stated in current data
Penalties/Liquidated Damages
No LD details in available information; bidders should seek SLA-based penalties in their bid
Bidder Eligibility
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Not under liquidation or court receivership; provide an undertaking
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Demonstrated experience in repair/overhaul of multi-brand desktops, MFMs, and scanners
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Evidence of financial stability (financial statements or solvency)
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | Home and Style Under PMA | 20-11-2025 16:13:49 | |
| 2 | Mangall Infotech ENDEAVOR Company Under PMA | 24-11-2025 13:51:09 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | Mangall Infotech ENDEAVOR Company Under PMA | Item Categories : Repair and Overhauling Service - Desktop Computers; hp; Yes; Buyer Premises,Repair and Overhauling | |
| L2 | Home and Style( MSE Social Category:General ) Under PMA | Item Categories : Repair and Overhauling Service - Desktop Computers; hp; Yes; Buyer Premises,Repair and Overhauling |
Contract / Result Documents 1
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Tender Data
Bid Details
Quantity
48
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Requirements
Min. Avg. Annual Turnover
15
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Repair and Overhauling Service - Desktop Computers; hp; Yes; Buyer Premises , Repair and Overhauling Service - Desktop Computers; Dell; Yes; Buyer Premises , Repair and Overhauling Service - Multifunction Machines MFM; Canon; Yes; Buyer Premises , Repair and Overhauling Service - Multifunction Machines MFM; hp; Yes; Buyer Premises , Repair and Overhauling Service - scanners; EPSON; Yes; Buyer Premises , Repair and Overhauling Service - scanners; Canon; Yes; Buyer Premises
Authority Records
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Documents 5
GeM-Bidding-8577766.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar repair and overhaul projects
Financial statements or solvency proof
EMD submission document (if applicable)
Technical bid documents showing maintenance capabilities
OEM authorizations for HP, Dell, Canon, EPSON products
Any on-site service capability certificates or SLA proposals
Frequently Asked Questions
Key insights about MANIPUR tender market
How to bid for repair and overhaul services tender in this procurement
Bidders should submit OEM authorizations for HP, Dell, Canon, and EPSON, along with GST, PAN, and experience certificates. Provide on-site maintenance SLAs, and clarify the 25% quantity/duration adjustment option. Include financials and any required EMD documentation if applicable and ensure compliance with the excess settlement clause.
What documents are required for on-site repair service bids in this tender
Submit GST certificate, PAN card, experience certificates for similar work, financial statements, EMD documents (if applicable), technical bid, OEM authorizations for HP, Dell, Canon, and EPSON, plus on-site service capability proofs and SLA terms negotiated with the client.
What are the brand and product scope for this repair tender 2025
Scope includes desktop computers (HP, Dell), MFMs (Canon, HP), and scanners (EPSON, Canon) to be repaired and overhauled on Buyer Premises. No BoQ items exist, so bidders should propose service plans covering multiple devices across these brands.
What is the required experience and financial eligibility for bidders
Bidders must show prior repair/overhaul experience on multi-brand devices, provide financial stability documentation, and confirm they are not under liquidation or receivership. Include at least one relevant maintenance contract or service record in the last 3 years.
When is the delivery and service start date for this on-site repair tender
No fixed start date is provided. Proposals should outline immediate on-site service readiness upon award, with a clear hook for the initial service visit, and SLA-based response times within the first 24–48 hours.
What is the excessive settlement clause and how to apply
Excess settlement allows additional charges up to a defined percentage of the item-level total value. Vendors must declare applicability during invoicing and provide mandatory supporting documents to justify addons, keeping total invoiced amount within the agreed cap.
What are the key terms related to quantity and duration adjustments
The buyer may adjust contract quantity or duration up to 25% at contract issue and post-award. Bidders must accept revised scope or duration and update pricing accordingly; this supports on-site maintenance scalability.
What on-site service standards are expected for desktop and MFM repairs
Proposals should define on-site response times, diagnostic procedures, parts availability, and SLA penalties. Include spare parts control, warranty windows, and escalation matrix for critical failures affecting Buyer Premises operations.