Narcotics Control Bureau Data Recovery & Data Wiping Service Tender Amritsar Punjab 2025

Tender Overview

Narcotics Control Bureau (NCB), Department Of Home, invites bids for Data Recovery and Data Wiping Service across devices including Desktop, Mobiles, External Drives, Pen Drives, Memory Cards, SSDs, DVR/NVR, Tape Drives, Servers, and Laptops at Amritsar, Punjab. Estimated value listed as ₹100.0 with no explicit EMD amount stated. Delivery location is Narcotics Control Bureau, DDG, NWR, 3rd Floor BSNL Building, Ranjit Avenue, Amritsar. A flexible contract clause allows quantity/duration adjustments up to 25% at bid issue and post-issuance. The scope emphasizes recovery of “any data in recovered device.” Addressed service and support requirements include an escalation matrix and a Malicious Code Certificate. Bidders must comply with Integrity Pact and submit required certificates.

Technical Specifications & Requirements

• Scope: Data recovery and data wiping across devices listed in the tender title (Desktops, Mobiles, External Drives, Pen Drives, Memory Cards, SSDs, Fusion Drives, DVR/NVR, Tape Drive, Server, Rack-mounted Drives, Laptops; any data recovered).
• Certifications/Compliance: Malicious Code Certificate certifying absence of embedded malicious code; Integrity Pact compliance; Escalation Matrix for service support; Supplier/OEM disclosures as per ATC/SOW.
• Installation/Delivery: Actual delivery and commissioning at the Narcotics Control Bureau, Amritsar address as specified; service and support structure to be provided by bidder/OEM.
• Standards/Quality: No explicit standards listed; emphasis on certificate-based compliance and secure data handling.
• Warranty/Support: Service & Support escalation details required; dedicated toll-free/phone support may be expected by buyer.
• Documentation: Bidders must upload all certificates and documents requested in the bid document and any ATC/SOW attachments.

Terms, Conditions & Eligibility

• EMD: Not explicitly specified in the data; bidders must review bid document for exact requirement.
• Experience/Turnover: Not detailed in the excerpt; integrity pact and financial standing clauses apply; bidders must not be under liquidation or bankruptcy.
• Delivery Terms: Delivery/installation at Amritsar location; escalation matrix provided for service support.
• Payment Terms: Not specified here; refer to ATC for payment schedule.
• Documentation: Must upload Malicious Code Certificate, Integrity Pact, escalation matrix, and all required certificates as per bid documents; bidder eligibility requires compliance with home department terms.
• Penalties: Not specified; late delivery or non-compliance would typically trigger LD as per contract terms.
• Miscellaneous: Bidder financial standing; mandatory certificates; mandatory integrity pact; malware-free software assurance required.