Department Of Internal Security Photocopier AMC Tender Bangalore Karnataka 2025 IS/HP OEM Authorized Service Provider
Progress
Tender Overview
Department Of Internal Security invites bids for Annual Maintenance Service of Photocopier Machines (Monochrome, Laser, Composite Cartridge; lower range; HP; OEM Authorized Service Provider) in BANGALORE, KARNATAKA. Estimated value: ₹12,400 with CAMC scope via GeM portal. The contract contemplates SLA-based maintenance with trained engineers, monthly NATGRID-site visits, same-day fault rectification communication, and quarterly billing cycles. Bid terms allow a configurable scope up to 25% variation pre- and post-issuance; bidders must align with SLA and service commitments.
Technical Specifications & Requirements
- Service coverage: annual maintenance for photocopier fleet (Monochrome, Laser) and Composite Cartridge wear/teardown in lower-range HP models
- Service provider duties: deploy a trained, experienced service engineer; monthly NATGRID office visits for routine maintenance
- Fault handling: NATGRID to notify by phone; service provider to rectify on the same day
- Billing cadence: quarterly invoicing; SLA governs service delivery and response times
- Standards/controls: CAMC governed by SLA available on GeM; ensure OEM-authorized HP service capabilities and compatibility with listed HP models
- Location: NATGRID Office, Bangalore, Karnataka; scope aligns with government procurement through GeM
- Quantity/duration flexibility: up to 25% increase/decrease at bid/contract stage; post-issuance, this cap remains at 25%
- Deliverables: monthly maintenance reports, fault logs, and compliant service certificates
Terms, Conditions & Eligibility
- EMD not specified in data; bidders should verify GeM tender terms and submit as per CAMC requirements
- Warranty/AMC terms: governed by SLA; quarterly billing per service cycle
- Documentation: OEM authorization proving HP service capability; technician qualifications; company registration and GST where applicable
- Payment terms: reimbursements via quarterly invoices after service milestones
- Delivery: maintenance visits and issue resolution must align with SLA timelines
- Penalties/SLD: governed by CAMC SLA; ensure response within same-day fault rectification commitments
- Eligibility: must provide evidence of prior HP photocopier AMC experience and capability to service NATGRID endpoints
- Liability: compliance with GeM terms, data security, and confidentiality obligations
Key Specifications
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Product/service names: Annual Maintenance Service for Photocopier Machines (Monochrome, Laser, Composite Cartridge, HP lower-range)
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Estimated value: ₹12,400
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Location: Bangalore, Karnataka
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Experience/eligibility: HP OEM authorized service provider with NATGRID maintenance experience
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Delivery/response: same-day fault rectification commitment; monthly site visits
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Service cadence: quarterly billing; SLA governed CAMC terms
Terms & Conditions
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EMD requirements to be confirmed under GeM terms
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25% quantity/duration variation allowed pre- and post-contract
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SLA-based CAMC governed service with monthly NATGRID visits
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Quarterly billing and same-day fault rectification commitment
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OEM HP authorization required for service delivery
Important Clauses
Payment Terms
Quarterly invoicing aligned with CAMC SLA; payment upon receipt and verification of service deliverables
Delivery Schedule
Monthly preventive maintenance visits; immediate fault rectification when NATGRID reports issues
Penalties/Liquidated Damages
Penalties via CAMC SLA for missed response time and prolonged downtime; exact LD rate to be per SLA
Bidder Eligibility
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HP photocopier AMC experience with OEM authorization
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Evidence of service engineers trained to handle Monochrome/Laser/Composite Cartridges
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GeM registration and compliance with CAMC SLA terms
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | I HUB DIGITAL TECHNOLOGIES PRIVATE LIMITED Under PMA | 04-11-2025 10:43:02 | |
| 2 | INFINITI ENGINEERS PRIVATE LIMITED Under PMA | 05-11-2025 16:43:39 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | INFINITI ENGINEERS PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp |
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Tech Clarification Time
2 Days
Requirements
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Composite Cartridge, Lower range; HP; OEM Authorised Service Provider
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 2
GeM-Bidding-8477176.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
17-Nov-2025, 9:30 am
Opening Date
17-Nov-2025, 10:00 am
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar photocopier AMC
Financial statements (latest annual report or equivalent)
EMD documents (as applicable per GeM terms)
Technical bid documents showing OEM authorization
OEM authorization from HP for service capability
Company registration details and contact information
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for the photocopier AMC tender in Bangalore Karnataka 2025?
Bidders must register on GeM, confirm OEM HP authorization, submit GST, PAN, experience certificates, financials, and CAMC technical documents. Ensure capability for monthly NATGRID maintenance visits and same-day fault rectification, with quarterly invoicing per SLA.
What documents are required for HP photocopier AMC tender in Karnataka?
Submit GST certificate, PAN card, HP OEM authorization, relevant experience certificates, financial statements, and technical bid documents. Include service engineer qualifications and NATGRID maintenance capability to meet SLA obligations and security constraints.
What are the key service requirements for the NATGRID maintenance contract?
Contract requires a trained service engineer, monthly NATGRID office visits, routine maintenance, and same-day fault rectification upon telephonic notification. SLA governs response times and quarterly billing reflects service milestones and deliverables.
What is the expected billing cadence for the CAMC in this tender?
Billing is on a quarterly basis, aligned with CAMC SLA deliverables and verification of service logs, fault rectification records, and monthly maintenance reports submitted by the service provider.
What standards or certifications are required for HP service capability?
Bidders must provide HP OEM authorization and demonstrate capability to service HP photocopier models; ensure compatibility with HP lower-range and composite cartridge servicing as described in the CAMC terms.
What is the contract quantity/duration flexibility for this tender?
The contract allows up to 25% variation in quantity or duration at the time of contract issue, and the same limit of 25% applies post-issuance for adjustments as per the buyer’s option clause.
When will faults be rectified under the CAMC SLA in Bangalore?
When NATGRID reports a fault by telephone, the service provider must rectify on the same day; the SLA outlines response times and escalation procedures to ensure minimal downtime.
What is the geographical scope of this photocopier AMC tender?
Scope is restricted to the NATGRID Bangalore office location in Karnataka, with monthly on-site maintenance visits and SLA-guided service delivery under GeM CAMC terms.