Uttar Pradesh Police Desktop Repair & Overhauling Services Tender - HP Workstations, NVME & Antivirus 2026
Bid Publish Date
01-Oct-2026, 7:01 pm
Bid End Date
12-Oct-2026, 7:00 pm
Value
₹4,00,000
Location
Progress
Key Highlights
- • Dedicated toll-free service support required with escalation matrix
- • Office of service provider must be located in Uttar Pradesh
- • NVME SSD upgrade: 256 GB NVME SSD for HP workstation
- • Antivirus: 1-year subscription (MII security software) with advanced protections
- • Bid Specific MAF required for both NVME SSD and antivirus components
- • Contract quantity/duration may be increased up to 25% post-award
- • No explicit BOQ items listed; indicates service/upgrade scope rather than hardware catalog
- • EMD/financial details not provided in tender data; verify prior to submission
Tender Overview
Organization: Uttar Pradesh Police (Home Department, Uttar Pradesh) seeks Repair and Overhauling Service for Desktop Computers (HP) at Buyer Premises in Uttar Pradesh. The estimated contract value is ₹400,000. The procurement emphasizes on-site service in the state, with flexible scope up to 25%. The bid includes specialized add-ons: 256 GB NVME SSD upgrade for workstations and a 1-year antivirus subscription with phishing and ransomware protection. A mandatory MAF is required for both products. The BOQ is currently empty, indicating a potential packaging or service-only scope. This tender targets qualified HP workstation support providers with local presence and robust service frames.
Technical Specifications & Requirements
- Product/service names: Repair & Overhauling Service for HP desktop computers; 256 GB NVME SSD upgrade for workstations; 1-year antivirus subscription (MII security software) with phishing, browsing, ransomware protection and encrypted file recovery.
- Delivery/service scope: On-site support at the consignee location in Uttar Pradesh; dedicated toll-free service line; escalation matrix required.
- Standards/Certification: MAF (Bid Specific MAF) for both NVME SSD and antivirus components; office of service provider must be located in the state; supplier must provide dedicated support.
- Additional terms: Increase/decrease contract quantity or duration up to 25%; all terms binding post-contract issuance; NVME SSD and antivirus are vendor-supplied components.
- Contextual notes: No BOQ items listed; bidder should anticipate integration with existing HP desktops and compatible NVME interfaces.
Terms, Conditions & Eligibility
- EMD/Financial terms: Not specified in the data; bidders should confirm applicable security deposits per vendor policy.
- Delivery timeline: Not explicitly stated; contract allows up to 25% variation in scope post-award.
- Support requirements: Dedicated toll-free support number and complete escalation matrix must be provided by bidder/OEM.
- Geographic eligibility: Office of the service provider must be located in Uttar Pradesh; documentary evidence required.
- Documentation & compliance: Include MAF documentation for NVME SSD and antivirus components; ensure HP desktop compatibility and service capabilities within the state.
Key Specifications
-
Product/service names: HP desktop repair/overhaul; NVME SSD upgrade (256 GB); antivirus subscription (1 year)
-
Quantities/capacities: NVME SSD 256 GB per workstation (as specified in add-on), antivirus for 1-year term
-
EMD/Estimated value: Estimated contract value ₹400,000; EMD amount not explicitly stated
-
Experience: Local service capability within Uttar Pradesh; OEM support/MAF compliance
-
Quality/standards: MAF required for both NVME SSD and antivirus; dedicated support framework
-
Delivery/installation: On-site service at consignee premises in UP; escalation matrix required
Terms & Conditions
-
25% variation in contract quantity or duration allowed on award
-
Office of service provider must be in Uttar Pradesh with documentary evidence
-
Dedicated toll-free support and complete escalation matrix required
Important Clauses
Payment Terms
Not explicitly defined; verify with contracting authority; ensure alignment with service delivery milestones
Delivery Schedule
On-site HP desktop repair/overhaul with NVME SSD upgrade and antivirus deployment; no explicit calendar given
Penalties/Liquidated Damages
Not specified; confirm whether SLA-based penalties apply for response time and uptime
Bidder Eligibility
-
Must have local presence in Uttar Pradesh with verifiable office
-
Capability to perform HP desktop repair/overhaul and NVME SSD upgrades
-
Provision of 1-year antivirus subscription and MAF compliance
Tender Data
Bid Details
Quantity
25
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
10
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Repair and Overhauling Service - Desktop Computers; hp; Yes; Buyer Premises
Payment Timelines
Payments shall be made to the Seller within 15 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Lucknow
Delivery Pincodes
226010
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Ram Asare Yadav | 226010,Gomti Nagar Extension | Lucknow | Uttar Pradesh | 226010 | 25 | - | - |
Authority Records
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Documents 7
GeM-Bidding-9914337.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar HP desktop repair/upgrade projects
Financial statements or turnover proof for the past 2-3 years
EMD submission proof (if applicable per vendor policy)
Technical bid documents detailing NVME SSD upgrade and antivirus implementation
OEM authorization letter for HP desktop repair/upgrade and MAF compliance
Documentary evidence of local office in Uttar Pradesh
Frequently Asked Questions
How to bid for the UP police desktop repair tender in 2026?
Bidders should provide proof of UP-based service presence, submit NVME SSD upgrade and antivirus MAF compliance, and include required documents (GST, PAN, experience certificates, financials). The contract allows up to 25% scope variation post-award. Ensure HP compatibility and a dedicated support line.
What documents are required for Uttar Pradesh desktop service bids?
Submit GST certificate, PAN, experience certificates for similar HP repair projects, financial statements, documentation for MAF compliance, and an OEM authorization for HP desktop servicing; provide evidence of a UP-based service office.
What are the technical specs for NVME SSD upgrade in this UP tender?
The tender specifies a 256 GB NVME SSD upgrade for workstations and requires a MAF for the upgrade; ensure compatibility with HP desktops and provide installation/verification documentation as part of the bid.
What is the role of the 1-year antivirus in the UP procurement?
Bidders must include a 1-year antivirus subscription with phishing, browsing, ransomware protection, encrypted file recovery, and signatureless detection; the package requires MAF and a clear deployment plan for HP desktops in UP.
Are there penalties or SLAs for delivery in UP police contracts?
Penalties/Liquidated Damages are not specified; bidders should seek clarification on SLA-based response times and uptime and ensure a detailed escalation matrix and service level commitments are included in the bid.
What is the geographic eligibility for UP police service providers?
Only bidders with an established office in Uttar Pradesh and documentary evidence of local presence can qualify; the service delivery must occur within the state to meet eligibility criteria.
How does the 25% quantity variation affect bids for UP procurement?
The buyer may increase or decrease contract quantity or duration by up to 25% at contract issuance, and the provider must accept revised scope; plan contingencies for hardware/service adjustments accordingly.
What is the estimated contract value and how should it guide bidding?
The estimated value is ₹400,000; align pricing with potential scope changes, ensure MAF compliance for NVME and antivirus, and include a clear breakdown of costs per workstation upgrade and service delivery in UP.